Salim visited my house to sort out my loss of telly signal - I needed a new aerial. I cannot praise this engineer highly enough. He was efficient, well-presented, polite and courteous, and did a gre... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had to have emergency aeriel replacement due to weather. Nick from Home Vision was here within 24hrs, had no problem installing new one in loft rather than outside on the roof. It was pricey as we a... Mehr ansehen
As an old age pensioner. She phoned them to reattach the ariel to the chimney, as the wind had blown it over. They charged £85 + vat for a diagnosis. Which they was told the problem. And still wanted... Mehr ansehen
Came home to tv in total disarray. Tried everything to no avail. Called out Homevision on Saturday morning and an engineer was with us the afternoon. Fixed the problem in no time - new part required.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HomeVision are specialists in CCTV, WiFi and networking solutions for both residential and commercial properties across the United Kingdom. From small home installations to large scale commercial projects, we deliver reliable, high quality systems tailored to your needs. Our services include CCTV installations, WiFi and network solutions, TV aerial installations, Digital TV aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & motorised satellite systems, DAB digital radio aerials and LCD/Plasma TV installations. With almost 60 years of combined industry experience, we pride ourselves on professional workmanship, dependable service and expert advice. Whether you need improved connectivity, security systems, aerial repairs or full network infrastructure, HomeVision are committed to delivering trusted solutions that keep homes and businesses connected and protected.
Fast & Professional Service
Same Day Service*
Subject to current availability and demand, HomeVision is proud to be able to offer a Same Day service to attend your Telecommunications, Aerial & Satellite, CCTV, WiFi/Networking needs.
Kontaktinformationen
Vereinigtes Königreich
- homevision.co.uk
4.0
Gut
716 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 39 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to book and friendly efficient staff
Very quick to send an engineer round. Told upfront what the cost would be and action that needed to be taken to solve tv and aerial problems. Work carried out quickly and efficiently. Very happy with everything.
21. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Nice guy knew what he was doing polite
22. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
The two engineers who came were
The two engineers who came were on time very good and efficient and did everything that was needed and were very friendly so was glad that we booked with Homevision
28. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Arrived on time after giving us a 30…
Arrived on time after giving us a 30 min window,did a great job would strongly recommend
19. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Needed an experienced engineer to solve…
Needed an experienced engineer to solve problems with a Ring battery doorbell. Superb engineer, sorted it quickly and professionally. So glad I called them in.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Had reached out to this company to…
Had reached out to this company to mount a tv to a wall. Told a fair quote price on the phone and from then on the experience went downhill. What started as around £149 turned into a quote on the day with VAT for over £400 as the engineer started adding various other jobs on and had his phone calculator out making up random prices (each time a new percentage of VAT had been added on and even the final quote didn’t add up). It was clear that the engineer sent out was trying to have me on as have found a more professional and effective company who has been able to do the entire job for less than the original quote I received here. Evidently this engineer was trying to take advantage. To make matters worse the engineer sent out walked all over my new carpets with dirty shoes and has left marks I now have had to have cleaned - the room in which I am mentioning isn’t even a room we needed any work to be carried out in but the engineer started showing himself around without my permission. They also acted very strange complimenting my home and wanting to enter rooms not specified in the job as well as, exploring what items we had in the home. Made me feel very uncomfortable. Would not recommend to friends or family very disappointed with the service and how the engineer behaved at my property.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von HomeVision
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet the standard we expect from our company.
We take the concerns you have raised regarding pricing, the additional work discussed on site, and the engineer’s conduct at your property very seriously. Our aim is always to provide clear and transparent pricing, and we would never want a customer to feel pressured into agreeing to work or uncomfortable with an engineer’s behaviour in their home.
We are also concerned to hear about the condition of your carpets following the visit. Our engineers are expected to treat customers’ homes and belongings with care and respect at all times.
We are disappointed that we have left you with this impression of our service and appreciate you bringing these concerns to our attention.
An excellent service
Your representative advised me of the problem with my aerial, what the solution was and the cost He then carried out the necessary repairs and this resolved the problems I had previously been experiencing. An excellent service
18. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Did job extremely well and quickly
Did job extremely well and quickly. Hardly any mess price as stated
Very pleased
21. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Misleading pricing
Misleading pricing, surprise fees, and defensive customer support
I booked this company to wall-mount a TV. I was originally given a quote over the phone, but the pricing changed completely once the technician arrived at my home.
I was charged more despite providing my own bracket, and to make matters worse, a hidden VAT charge was tacked onto the final bill without prior notice taking a simple wall-mounting job to £180. Under UK consumer regulations, VAT should always be explicitly stated upfront for residential customers.
When I called customer service to raise my concerns about the lack of transparency, instead of handling the issue professionally or offering a simple apology, the representative was rude, aggressive, and defensive.
Total lack of pricing integrity and appalling customer care. Save yourself the stress and money—look elsewhere.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von HomeVision
We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that our prices are always advertised as “from” prices, as the final cost can vary depending on the specific requirements of the job. We also clearly state that VAT applies to our services.
Our quotes are provided free of charge and without obligation, allowing customers to understand the expected cost before proceeding. The final price can depend on factors such as the type of installation, the wall involved, access, and any additional requirements identified at the appointment.
We’re sorry if you felt the pricing was not sufficiently clear in your particular case. We take feedback regarding communication and customer service seriously and will review the circumstances surrounding your booking.
Found homevision on Google
Found homevision on Google, spoke to Amber on the phone. She booked an engineer who came to quote the job the same day. Came back at 8.30 in the morning and was done in no time at all. Hooking up an ethernet cable to an outdoor gym and fitting a tv bracket.
Turned out to be a harder job due to some wires not being correct, but the engineer sorted it at no extra cost. No grumbles, just got on with it.
Friendly, efficient service. Would highly recommend.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Good communication and fitted the job…
Good communication and fitted the job around my working hours.
21. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
very Friendly and helpful workmen
very Friendly and helpful workmen. a asset to your company.
10. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Amazing
Amazing, thank you to the gentleman who came and fixed our wifi connection! We were having lots of problems and he stayed late in order to get it done.
21. September 2026
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
I thought the 'call out' charge was…
I thought the 'call out' charge was excessive! Also, demanding card details on the doorstep was not a good thing!
I am not sure of the correct date of the appointment
7. September 2026
Antwort von HomeVision
Thank you for your feedback. I’m sorry you felt the call out charge was excessive, and I completely understand your concerns about being asked for card details on the doorstep.
We appreciate you taking the time to raise these concerns and will take your comments on board.
Did everything correct!!! Quite expensive but very pleased!
Expensive at£500 for few hours, the de-install, the re-cabling and the diagnostic testing before was really worth it!!! Very neat job too!!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von HomeVision
Thank you so much for your 4 star review ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
I paid a deposit
I paid a deposit, the engineer did not come on the arranged day. I was promised an appointment the next day and that too didn’t happen. I requested a refund. They apologised and for falling short, said I would get a refund and that hasn’t happened. I called again and was promised a phone back and that hasn’t happened. Avoid.
9. September 2026
Antwort von HomeVision
We’re very sorry to hear about your experience. We understand how frustrating it must have been to be let down on two occasions and then have to chase for the refund you were promised.
Please accept our sincere apologies for the inconvenience and lack of communication. We take your feedback seriously. Please contact our aftersales team and they will be happy to help.
Technician very competent and fixed the…
Technician very competent and fixed the problem
7. September 2026
Antwort von HomeVision
Thank you so much for your 4 star review ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
I had an engineer who cam w to look at…
I had an engineer who cam w to look at the job for a quote. He then went away and said he will let his office send me a quote. After a week or so l did hear anything but so l called the office and up to now noone has come back to me. Very unprofessional behaviour from these lots. Im disappointed
9. September 2026
Antwort von HomeVision
We’re sorry to hear about your experience and completely understand your disappointment. You should have received the quote and a follow up from our office, and we apologise that this didn’t happen.
We take your feedback seriously and appreciate you bringing this to our attention.
Antwort von HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
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