We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Mehr ansehen
Unternehmen hat geantwortet
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Mehr ansehen
Unternehmen hat geantwortet
I'm a recovering cancer patient and I don't have a debit card, Homeserve gave me a hard time about $25 dollars. I told them that I do have cash, and I would like to tell them that everyone is not the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Kontaktinformationen
45 Glover Avenue, 06850, Norwalk, Vereinigte Staaten
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4.7
Hervorragend
10’849 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick and prompt service
The service was prompt and helpful. The notes taken were excellent.
12. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing; we are so glad you found the service prompt, helpful, and that the notes taken were excellent for your needs.
The technicians arrived on time and…
The technicians arrived on time and efficiently repaired my dryer. I’m happy with the work Home Service provides.
12. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the technicians were punctual and efficiently repaired your dryer! We appreciate you sharing your positive experience with us.
Service technician was awesome
Service technician was awesome! Very informative & helpful
12. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing; we are so glad the service technician was awesome, informative, and helpful for your pleasing experience!
Antwort von HomeServe USA
Thank you for your positive feedback!
Your response times are amazing and the…
Your response times are amazing and the vendors you work with are knowledgable and professional. Five stars are well deserved.
12. Mai 2026
Antwort von HomeServe USA
We're happy to hear that you had a positive experience with our prompt response times and knowledgeable vendors. We appreciate your five-star rating and feedback!
ounce I got passed the AI everything…
ounce I got passed the AI everything went Great My advice to HomeServe is to Hire Real Peal and Can that AI
12. Mai 2026
Antwort von HomeServe USA
We're glad you enjoyed your experience once you connected with our team. We appreciate your feedback regarding the AI and will share it to improve our services.
Antwort von HomeServe USA
Thank you for your positive feedback!
The plumbers were very good at trouble…
The plumbers were very good at trouble shooting and finding as well as fixing the problem.
11. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the plumbers were very good at troubleshooting, and that they found and fixed the problem! We appreciate your positive feedback.
Antwort von HomeServe USA
We appreciate you sharing your feedback; we are so glad to hear that you think our services are very good!
Extremely knowledgable young man
Extremely knowledgable young man, very polite and took care of us.
12. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing; we are so glad that he was knowledgeable, polite, and took care of you!
Antwort von HomeServe USA
We're happy to learn the technician responded quickly and efficiently identified the problem. We appreciate your positive feedback and thank you!
Most things with HomeServe is not…
Most things with HomeServe is not covered. Very disappointing that my exterior electrical problem is not covered
12. Mai 2026
Antwort von HomeServe USA
We regret that your exterior electrical issue isn't covered. We appreciate your feedback and will review our coverage details to improve clarity.
Antwort von HomeServe USA
We appreciate you sharing; we are so glad you found our team professional and very nice, and that the job was great for your pleasing experience!
very professional and knowing what to do
12. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing; we are so glad our service was professional and helpful for you.
If I could give zero stars
If I could give zero stars, I would.
HomeServe has been nothing but a runaround for weeks. My policy is clearly contradictory, and instead of resolving it fairly, they’ve used that confusion to deny coverage at every turn.
One representative confirmed my policy would cover labor and refrigerant. Another scheduled a contractor who works on my unit. That contractor came out, verified the part was under warranty, and started the process—only to be told afterward that HomeServe wouldn’t cover the installation after all.
I’ve received multiple conflicting explanations from different reps, including Seth, Aurora, Lee, and someone named “Nay Nay,” each telling a different version of what is or isn’t covered. No one follows up, no one takes accountability, and the story changes every time you call.
After two weeks, I’m left with no repair, no clear answer, and a company that seems more interested in avoiding coverage than honoring their commitments.
This is not service—it’s a bait-and-switch.
12. Mai 2026
Antwort von HomeServe USA
We appreciate you bringing this to our attention. We're sorry to hear about the contradictory policy information, coverage denials, and lack of follow-through. We will investigate these issues and work to improve clarity and accountability in our service. Thank you for your feedback.
Arkansas testing and water repair line …
Arkansas testing and water repair line did a great job they showed up two days ahead of time the next day I had people out here marking the utilities and the third day they were here to change the line out. They cleaned up and left my yard looking good . Thank you.
10. Mai 2026
Antwort von HomeServe USA
We're happy to hear that our team provided efficient service and left your yard in great condition. Thank you for sharing your positive experience with our water repair line services!
Timely and resolved the issue quickly
12. Mai 2026
Antwort von HomeServe USA
We appreciate your positive feedback and are so glad we resolved the issue quickly and in a timely manner!
The Tech's were well knowledgeable of…
The Tech's were well knowledgeable of my unit and by close experienced troubleshooting they were able to fix my thermostat 's function!
11. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the technicians' expertise and troubleshooting skills resolved the thermostat issue. We appreciate you acknowledging their knowledge and experience!
Helpful and quick to respond
Helpful and quick to respond. Super professional team and they absolutely get the job done!
10. Mai 2026
Antwort von HomeServe USA
We appreciate your positive feedback! We're so glad that we were helpful and quick to respond. It's great to hear that the team got the job done!
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