Home Garden Direct Bewertungen 

291
•
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service. The courier service didn’t delivery the table top but Nick from customer liaised with them to ensure in arrived promptly. I’m very pleased with the quality of the table and chairs... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Mirror arrived broken, no fault of seller and seller went above and beyond to ensure the mirror was replaced in a timely manner an kept up good communication through. Great service.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Möbelgeschäft
  2. auch in
  3. Geschäft für Gartenmöbel
  4. Möbelhersteller
  5. Rohrmöbelgeschäft

Vom Unternehmen geschrieben

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

291 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.7

Alle Bewertungen

(291)

128 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Parts missing

I liked the parts I got but the sofa has a flaw on the rattan, its twisted and I havent received the table top yet so was a bit disappointed 😔 that I didn't have the whole set for the lovely bank holiday weekend which was why I ordered it in plenty of time.
Overall the set is very nice though 👌 and the customer service was exceptional and they did everything to rectify the situation, especially Nick, thank you 😊

18. Mai 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Christine,

Thank you for the feedback. We have been in conversations over the last week about the delay in the delivery. The courier has been exceptionally busy due to the Bank Holiday and good weather.

The tabletop delivery has now been scheduled and we have agreed a gesture of goodwill.

Apologies again about the delay!

Kind regards

Bewertet mit 5 von 5 Sternen

Would recommend

Very fast delivery, easy assembly, the swing is good quality. Would recommend.

8. Mai 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Anna,

Thank you for your feedback, very much appreciated.

Kind regards

Bewertet mit 5 von 5 Sternen

Easy and quick ordering

Easy and quick ordering. Prompt delivery. Clock was what I wanted.

29. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Mr & Mrs Davis,

Thank you for your feedback, very much appreciated.

Kind regards

Bewertet mit 5 von 5 Sternen

Prompt delivery

Very prompt delivery of our St. Tropez corner set. Its a great product at a good price point.....plus excellent customer service.

25. April 2026
Bewertung ohne vorherige Einladung
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Pat,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

Amazing customer support and products

We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.

28. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Maria,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

I telephoned customer service spoke…

I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service

28. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Lisa,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

Great product

Great product, good price point and delivery promptly.

27. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Mr Law,

Thank you for your feedback, very much appreciated.

Kind regards

Bewertet mit 5 von 5 Sternen

Really lovely selection of furniture…

Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.

13. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Cas,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

Great price for my outdoor corner sofa…

Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .

20. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Tracey,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 1 von 5 Sternen

Beware deliverers won’t take upstairs

No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.

15. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Ian,

Thank you for the feedback.

The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.

We will look to have the website updated with this information.

Kind regards,

Bewertet mit 5 von 5 Sternen

Very good purchase for the price

Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.

30. März 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Joaquin,

Thank you for your feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Bewertet mit 5 von 5 Sternen

Really lovely sofa

Really lovely sofa, quick delivery & super helpful delivery driver.

7. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi,

Thank you for your feedback, much appreciated.

Kind regards

Bewertet mit 1 von 5 Sternen

Extremely disappointed

Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful

7. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Toni,

Thank you for the feedback.

We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.

Kind regards,

Bewertet mit 3 von 5 Sternen

Not as comfortable as I had hoped. Screws missing, slippery cushions.

Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.

13. April 2026
Home Garden Direct-Logo

Antwort von Home Garden Direct

Hi Mrs Warner,

Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.

Kind regards,

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr