My experience doesn't refer to a claim which I have thankfully not had to do but with the outstanding service from the customer service team. I was thinking of cancelling and I spoke to Bonnie. She wa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Mehr ansehen
Unternehmen hat geantwortet
Do not use this company, worst customer service and they don't fullfil thier obligation of Boiler Service. I took out thier full cover last year Sept 2025, and was promised a boiler service a... Mehr ansehen
Unternehmen hat geantwortet
Plenty of notice was given of engineer arrival. He arrived on time and completed service in good time. Saud everything was fine for another year. Very pleased with service
Unternehmen hat geantwortet
Unternehmensdetails
Über HEA
Vom Unternehmen geschrieben
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktinformationen
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Vereinigtes Königreich
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4.0
Gut
12'488 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24. Juni 2026
Antwort von HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
Engineer attended on time and undertook…
Engineer attended on time and undertook a full service of boiler, was polite and efficient.
12. Juni 2026
Antwort von HEA
Hi Terry,
Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Antwort von HEA
Hi David,
Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!
Kind regards,
Nazeera.
Straight forward
Received ALL the information I needed to make a decision. Not pushed into buying more cover than needed.
19. Juni 2026
Antwort von HEA
Hi Nicole,
Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Antwort von HEA
Hi Susan,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
Nazeera.
We had our annual boiler service…
We had our annual boiler service carried out by HEA - the engineer was very friendly and cheerful and he carried out the service very efficiently. Many thanks to HEA for a job well done!
19. Juni 2026
Antwort von HEA
Hi Allen,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a positive experience with your annual boiler service. Our engineers take pride in being both professional and approachable, so it’s great to know that their friendliness and efficiency stood out to you.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great cover.Great price.
Was with another Company who hiked up their prices after the first year.
Very happy with the price and cover I got from HEA.
The website was very easy to navigate.
15. Juni 2026
Antwort von HEA
Hi Graham,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found both our pricing and cover to be a great fit, especially after experiencing price increases elsewhere. It's also wonderful to know that you found our website easy to navigate, as we strive to make the process as simple and straightforward as possible for our customers.
We truly appreciate your support and look forward to continuing to provide you with excellent value and service.
Kind regards,
Nazeera.
Antwort von HEA
Hi Cecil,
Thank you for your feedback. We're glad you found the information clear and that you were happy with the value. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Antwort von HEA
Hi Joyce,
Thank you for your feedback. We're glad to hear the service was carried out quickly and with minimal disruption. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Easy to do and quote excellent
5. Juni 2026
Antwort von HEA
Hi Jane,
Thank you for your feedback. We're glad you found the process easy and were happy with the quote. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Antwort von HEA
Hi Rosalin,
Thank you for your kind feedback. We're really pleased to hear you found our engineer pleasant and knowledgeable. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera.
Never claim
Never claim, when has broken toilet flush, tried to tell me to use broken
Email at a very late hour!
Tradies on site lied
Emailed CEO and had broken flush repaired
5. Juni 2026
Antwort von HEA
Good Morning Mrs Burns,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your recent claim experience.
Having investigated the matter, I can see that when the engineer first attended, he adjusted the toilet flush mechanism and advised that it was operating correctly at the time of testing. Based on his findings, a replacement part was not initially authorised. However, following your further concerns and request for a second opinion, we arranged for the engineer to return to the property.
During the return visit, the engineer identified that the push button was intermittently sticking and locking up, which was not apparent during the initial attendance. As a result, the required replacement parts were approved and fitted to resolve the issue.
We appreciate this situation was frustrating for you, however we have found no evidence that the engineer deliberately provided false information. The findings on the second visit differed from those observed during the first attendance, which can happen with intermittent faults.
We are pleased that the issue has now been resolved and apologise for any inconvenience caused during the process.
Kind regards,
Customer Relations
Engineer on time
Engineer on time. Rang before to let me know he was on his way. Very polite and friendly and completed the service thoroughly.
5. Juni 2026
Antwort von HEA
Hi Linda,
Thank you for your fantastic feedback. We're delighted to hear that our engineer kept you informed, arrived on time, and provided a friendly and professional service. It's great to know the boiler service was carried out thoroughly and met your expectations. We really appreciate your review and look forward to helping you again in the future.
Kind regards,
Nazeera.
The engineer was very pleasant and…
The engineer was very pleasant and polite, very respectful of property and left everything tidy.
We were phoned late in the day to give us an approximate time for arrival which was 5.00pm.
However, it would have been an extra star if we had been contacted the day or evening before to tell us it was an afternoon slot so that we weren't waiting in all day.
12. Juni 2026
Antwort von HEA
Hi Margaret,
Thank you for your detailed feedback. We're really pleased to hear our engineer was polite, respectful of your property, and left everything tidy.
We also appreciate your comments regarding the appointment timing. We understand how helpful it is to have earlier notice, and your suggestion about being informed the day before has been noted and will be shared with the team as we look to improve our scheduling communication.
Thank you again for taking the time to leave a review.
Kind regards,
Nazeera.
The gentleman who serviced our border…
The gentleman who serviced our border was very friendly and efficient with everything he did
12. Juni 2026
Antwort von HEA
Hi Carole,
Thank you for your kind review. We're so pleased to hear that our engineer was friendly and efficient throughout the service. We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great experience
Great experience. Staff are always pleasant and accommodating over the phone. The man that did my boiler was great too. In and out with no hassles
5. Juni 2026
Antwort von HEA
Hi Amanda,
Thank you for your wonderful review. We're delighted to hear you had a great experience from start to finish. It's fantastic to know our office team were pleasant and accommodating, and that the engineer provided a hassle-free service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Nazeera.
Antwort von HEA
Hi Adrian,
Thank you for your great feedback. We're really pleased to hear you found our engineer knowledgeable and that you were happy with the service. Your kind words are much appreciated, and we look forward to helping you again in the future.
Kind regards,
Nazeera.
The man who came to service the boiler…
The man who came to service the boiler was very helpfull and very quick
5. Juni 2026
Antwort von HEA
Hi Carol,
Thank you for your kind review. I'm delighted to hear you found the service helpful and efficient. It was a pleasure carrying out your boiler service, and I really appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Very professional guy and it nice to…
Very professional guy and it nice to kown that my boiler is taking care of.
5. Juni 2026
Antwort von HEA
Hi Ian,
Thank you for your lovely review. It was a pleasure helping you, and I'm really pleased to hear you're happy with the service. Knowing you feel confident that your boiler is being well looked after means a lot. Thanks again for your support!
Kind regards,
Nazeera.
Great so far
Great so far! I was please with the price quoted and it was easy to sign up. I didn’t understand the finance agreement but it was great that it was easy to call and get through and speak to a human…
4. Juni 2026
Antwort von HEA
Hi Nichola,
Thank you for your 4-star review! We're glad you found our pricing competitive and the sign-up process easy. We're also pleased that our team was available to help explain the finance agreement and provide the support you needed. We appreciate your feedback and look forward to serving you.
Kind regards,
Nazeera.
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