Plenty of notice was given of engineer arrival. He arrived on time and completed service in good time. Saud everything was fine for another year. Very pleased with service
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Efficient buying of the policy with easy online access. BUT BEWARE - the £60 'mandatory excess for claims within 90 days' is hidden within the small print, and then only if you download the full cond... Mehr ansehen
Unternehmen hat geantwortet
Do not use this company, worst customer service and they don't fullfil thier obligation of Boiler Service. I took out thier full cover last year Sept 2025, and was promised a boiler service a... Mehr ansehen
Unternehmen hat geantwortet
Thu 27th August. Service was arranged quickly and co was great when i had to rearrange at short notice. Engineer was friendly and knowledgeable and arrived early in the day to complete the ser... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über HEA
Vom Unternehmen geschrieben
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktinformationen
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Vereinigtes Königreich
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4.0
Gut
12'487 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Purchase experience was excellent
Purchase experience was excellent , clearly explained and good value .
Documents sent immediately as promised.
30. Juli 2026
Antwort von HEA
Hi Peter,
Thank you for your feedback. We're pleased to hear you had an excellent experience and that everything was clearly explained. We appreciate your support.
Kind regards,
Nazeera
The advisor was really helpfull
The advisor was really helpfull, and explained very well all the options and polite.
29. Juli 2026
Antwort von HEA
Hi Javed,
Thank you for your feedback. We're pleased to hear that the advisor was helpful, polite, and clearly explained all the available options. We appreciate your support
Kind regards,
Nazeera
Antwort von HEA
Hi Andrew,
Thank you for your feedback! We're delighted to hear that everything was clear, easy to follow, and simple to set up. We appreciate your comments and are glad you had a positive experience.
Kind regards,
Nazeera.
It was so easyp
It was so easy. Only needed to set up the policy on line and l’m covered.
26. Juli 2026
Antwort von HEA
Hi Teresa,
Thank you for your feedback. We're delighted to hear that setting up your policy online was quick and easy, and that you were able to get covered without any hassle. We appreciate you choosing us and are pleased we could make the process simple and straightforward for you.
Kind regards,
Nazeera.
Timely and professional service
17. Juli 2026
Antwort von HEA
Hi Neil,
Thank you for your feedback. We're pleased to hear that you received timely and professional service. Providing a smooth and efficient experience for our customers is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Quick and easy quote
Quick and easy quote. Very simple quotation form and easy to understand options
24. Juli 2026
Antwort von HEA
Hi Richard,
Thank you for your feedback. We're delighted to hear that you found the quotation process quick and easy to complete. It's great to know that the form was simple to use and that the options were clear and easy to understand. We appreciate your support and are pleased we could make arranging your cover a straightforward experience.
Kind regards,
Nazeera.
The boiler service was conducted by a…
The boiler service was conducted by a very friendly engineer and he completed the service in good time. Would recommend.
24. Juli 2026
Antwort von HEA
Hi Carol,
Thank you for your feedback. We're delighted to hear that the boiler service was completed promptly and that the engineer was friendly and professional throughout the visit. It's great to know you were happy with the experience, and we truly appreciate your recommendation.
Kind regards,
Nazeera
Very good customer service
Very good customer service, very helpful and dealt with issue very quickly
24. Juli 2026
Antwort von HEA
Hi David,
Thank you for your feedback. We're pleased to hear that you received very good customer service and that your issue was resolved quickly. Providing helpful and efficient support is a priority for us, and we appreciate you taking the time to share your experience.
Kind regards,
Nazeera
Easy to navigate site
Very easy to set up the policy for my first item. But I have to ring to add my second. But it was a straightforward process. No complicated questions.
22. Juli 2026
Antwort von HEA
Hi Leah,
Thank you for your feedback. We're glad you found the website easy to use and that setting up your first policy was quick and straightforward. We appreciate your comments regarding adding a second item and will use this feedback to improve the process. Thanks for choosing us.
Kind regards,
Nazeera.
Antwort von HEA
Hi Irene,
Thank you for the great review! We're glad you had a positive experience and that our updates kept you informed every step of the way. We appreciate your support!
Kind regards,
Nazeera.
Boiler fault.
Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His mannerism was very likeable and assured me.
13. Juli 2026
Antwort von HEA
Hi Mohammed,
Thank you for your feedback. We understand how frustrating it must have been to be without hot water for two days, and we're pleased that HEA was able to arrange an engineer visit promptly. Although no obvious fault was identified, we're glad the annual boiler service was completed and that the engineer was able to provide reassurance. It's wonderful to hear that you found him professional, friendly, and approachable. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Good customer service
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HEA
Hi Jennifer,
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.
Kind regards,
Nazeera.
Great service and extremely helpful.
3. Juli 2026
Antwort von HEA
Hi Tim,
We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.
Kind regards,
Nazeera.
Fast efficient competitive price and…
Fast efficient competitive price and easy to follow process
10. Juli 2026
Antwort von HEA
Hello Alexander,
We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Nazeera.
Competitive pricing. Worth comparing.
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hope they continue to offer various levels of cover to suit different customer requirements and budgets.
26. Juni 2026
Antwort von HEA
Hi Elaine,
We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.
We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.
Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.
Kind regards,
Nazeera.
Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29. Juni 2026
Antwort von HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26. Juni 2026
Antwort von HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Good efficient service.
19. Juni 2026
Antwort von HEA
Hi Linda,
We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!
Kind regards,
Nazeera.
Antwort von HEA
Hi Neil,
Thank you for your feedback! 😊
We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.
Kind regards,
Nazeera.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24. Juni 2026
Antwort von HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.