Hodges Trading Cards LTD Bewertungen 183

TrustScore 4 von 5

3.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Had to email about 20 times and report to shopify before I finally got partially refunded on a pre order that was placed 16 weeks prior absolute joke. I’m still owed £3.50 for shipping I paid.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Item was in good condition, as described, and shipped more securely than most any other person/shop I’ve bought a card from. Also came with an additional extra card. Cost of the card, shipping,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Brilliant experience yet again. Bought some TCG items at great prices and they were delivered safely. They always package each item really well which I appreciate. Also great communication, kept me up... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Continue to order from Hodges, and each time they always provide the best service, clear communication if there’s any delays with stock coming in from suppliers which is out of their control. and eas... Mehr ansehen

Unternehmensdetails

  1. Sammelkartengeschäft
  2. Kinderspielzeuggeschäft

Vom Unternehmen geschrieben

Trading Cards Collectables Toys TCG CCG Merchandise + more FUNKO POPS


Kontaktinformationen

3.8

Gut

TrustScore 4 von 5

183 Bewertungen

5 Sterne
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Hat 100 % seiner negativen Bewertungen beantwortet

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Bewertet mit 5 von 5 Sternen

Great Service

Quick dispatch & Delivery, no issues at all.

28. Januar 2025
Bewertung ohne vorherige Einladung
Hodges Trading Cards LTD-Logo

Antwort von Hodges Trading Cards LTD

Hello Jacob Thank you for your review :)

Bewertet mit 3 von 5 Sternen

Never recieved my order at all

Never recieved my order at all! I placed a pre-order back in January of 2024 for Op-05 booster boxes. Thinking this would be great addition for my one piece collection. Yeah I never recieved it! I found out thru a friend who placed the same pre-order that they didn't fulfill his order. So I contacted them 8 months later. Never once did I receive any updates or emails from them saying they could not fulfill or offer me my refund. I finally emailed them about my order, oh sorry we are not a LGS and products are limited and yadda yadda yadda. We'll if you know you can't fulfill the pre-orders wouldn't you make an effort to contact your customers and update them on it? Reply times are the worse from them! I dont want any excuses i want you guys to own up. Either fulfill the orders, and if you cannot refund the customer. The worst experience ever!!! I would never do business with them again!!! What shady business! And here I thought you guys are a reputable source for the community. That went out the door real quick for me.

***Just an update. While the experience i had with them is a rough one. It is not entirely their fault. They explained the circumstances to me and I get it. Nonetheless I was able to get my refund back. So I am changing it from a 1 star to a 3 star. For their swift actions addressing the concern.

26. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Hodges Trading Cards LTD

Hello, Thank you for the update on this review we do appreciate your understanding that this wasn't our attempt to keep items from you and this it was a manufacturing issue

Bewertet mit 5 von 5 Sternen

5/5 Care taken when shipping cards…

5/5 Care taken when shipping cards thanks . Will use again . Ah I didn’t mention the free card . Very nice touch .

15. Januar 2025
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Antwort von Hodges Trading Cards LTD

Hello Danny - Thank you for your honesty regarding your items. we do hope that you enjoyed the Free Promo that was put with your order for being part of our stream. If you require further assistance our dedicated admin team are available via email and live chat to assist in any way.

Bewertet mit 5 von 5 Sternen

Great company

Great company, pleasure to order from! Will absolutely be back!

17. Januar 2025
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Antwort von Hodges Trading Cards LTD

Hello Laura, Thank you for your honesty its greatly appreciated, we do hope your enjoy your Prismatic Evolutions Item and hope you had some great pulls from this. we do hope to see you again for future releases. our dedicated admin team are on email and live chat if you require any assistance

Bewertet mit 5 von 5 Sternen

Best prices for singles

Quick delivery , well packaged , unbeatable prices! Will definitely use again

15. Januar 2025
Hodges Trading Cards LTD-Logo

Antwort von Hodges Trading Cards LTD

Hello Yen - Thank you for your honesty its greatly appreciated, we do hope you enjoy your recent purchase. Looking forward to seeing you again :) if you require any assistance our dedicated admin team via email or live chat are always on hand to help.

Bewertet mit 1 von 5 Sternen

Poor Service and Packaging

No customer service at all, they do not reply to email.
Bought a card with a few filler cards. Shipped the filler cards and cancelled the one expensive card instead of reaching out to confirm order.

Store says that there's a dedicated live chat service, but my message since Jan 9th has not been answered even though I've been on their site for an entire week waiting for a reply. Don't expect a reply at all unless you submit a negative review, then they will get right to it.

As a customer, how can we expect that every card purchase may be "too good to be true" and then not expect store to sell it? Prices of cards are dynamic based on the market so there can always be an excuse that the card are not correctly priced. I've bought more than enough cards from other stores that they will honour the purchase regardless. Hodges should have reached out to mention that the card was incorrectly priced prior to processing the rest of the order. If I knew this would've happened, I would've not ordered at all because I've wasted money on shipping some filler cards.

4. Januar 2025
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Antwort von Hodges Trading Cards LTD

*UPDATE* IF we indeed had this card in stock we would of honored the purchase but as we said MULTIPLE times we did not have it in stock hence why it got refunded NOT because it was incorrectly priced as you can see the website the price remains the same at £6.99 as its Out Of Stock*

Hello Mr Ho - we do apologize that your email went unanswered we have a dedicated live chat service on the website for order updates, regards to your order the card in question was in stock as an error, as this order was made during our closed period it was only checked during processing when we returned on Jan 6th Full Refund for missing card was processed also it was listed for the incorrect price so we can understand your frustrations of not receiving ST03-013 | C | CHARACTER Boa Hancock Parallel for £6.99 - if you are unsure of something been too good to be true please do message us and we can confirm if it is correctly priced or an error, as for the packing please see the link below to see what to expect when ordering from us, as the owner/packer i am very confident with our packing levels. https://hodgestradingcards.co.uk/pages/packing-process

Bewertet mit 3 von 5 Sternen

Pre order didn't come on time

I pre-ordered Disney Lorcana Azurite Seas on the 2nd of November, stated release date was on the 29th. It wasn't shipped for about a week after this. It's worth noting it's only a team of two so if they get overwhelmed with orders it's probably hard for them to keep up.

It was very well packaged and probably the best price anywhere, they did also include 2 free packs for the delay, maybe don't preorder if you want them on release day. But if you're not in a rush give them a try

8. Dezember 2024
Bewertet mit 5 von 5 Sternen

Originally I was going to give this a…

Originally I was going to give this a bad review as like everyone else I pre ordered hoping to get this on or near release day. It appears due to external force this wasn’t possible. Hodges communicated really well and were generous enough to compensate everyone with free boosters. Really appreciate the customer support.

8. Dezember 2024
Bewertet mit 1 von 5 Sternen

Still waiting on pre-order

I used to be able to trust this website. I pre-ordered two booster boxes for Lorcan set 6 which was released on the 27th November. I still haven't received my order. They're blaming the storm Bart; however other stores have received set 6 on time. Emails are ignored. I have been asking for an estimate day. I just seen they said they don't have to reply to every single customer on another review. They replied to me to say it was because of the storm. It shouldn't be difficult to give a date to a customer. I am missing out as I don't have set 6 cards.

MORE: If you read their reply saying to be receive on time. Release date is gone. Got an email with another excuse saying their order has been sent to another warehouse. Still unable to give a date for when my order would be posted. I asked to be refunded or have my order by the end of the week. Nothing, no reply.

27. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Hodges Trading Cards LTD

hello - we sent a newsletter out stating that it was a knock on effect from our supplier who was blaming storm bert. this is all we can relay to our customers at the time we do apologies we are working hard to ensure that these item are received in time

Bewertet mit 1 von 5 Sternen

Preorder

Preordered a booster box a few weeks before release date. 3 days after the official release date, there has been no update to the order even with the delivery option being 'Royal Mail Tracked 48 ( Day Release Pre-Orders)'. I've emailed twice, used their websites live chat as well as their 'contact us' section. No response to any of them. On this experience, it'll be the only time ordering from them.

30. November 2024
Bewertung ohne vorherige Einladung
Hodges Trading Cards LTD-Logo

Antwort von Hodges Trading Cards LTD

Hello! We sent out a newsletter over a week ago explaining that we are experiencing a Knock on effect delay due to the recent storm bert that left half the country flooded. if you did not get this newsletter please see if you are signed up as this is where most updates are done, we do not have time in individually answer every customer we are a team of 2 and we are trying to get the delayed orders processed and out of for delivery before we close for the christmas season!

Bewertet mit 4 von 5 Sternen

Generally great

Generally great, actual delivery was on-time and speedy though the dispatch notification came four days before Royal Mail were ever passed the parcel. This pre-order wasn't sent in the lovely box with tissue paper padding, but instead was all wrapped in bubble-wrap: less environmentally friendly but still safe so can't really complain.

1. November 2024

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