My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy way to find local cleaners - with no strings attached! We loved using Helpling to find a cleaner for our home, and found one quickly by selecting the days and times we wanted cleaning. You are th... Mehr ansehen
Unternehmen hat geantwortet
Scheduled a cleaning through Helpling UK, but the cleaner canceled last minute. I had to scramble to find an alternative.Very inconvenient and unprofessional!
Unternehmen hat geantwortet
Great place to get cleaners in London and I like the reviews as it helps you choose the best person for you. The only downside if you need to book at least 48 hours in advance (even if there may be av... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Kontaktinformationen
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Vereinigtes Königreich
- info@helpling.co.uk
- helpling.co.uk
3.7
Akzeptabel
3521 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Helpling UK
Hi Lizzy,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great platform - would use again
Great platform - had a cleaner accept my job in less than an hour, very good service at a competitive rate. I am not sure how much the platform pays the cleaners, I hope they get a fair rate. Flat was spotless and very friendly cleaner.
22. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Marty,
Thanks for your review!
We're pleased to hear that you're happy with the service. All cleaners on the platform are free to set their own rates per hour, with full visibility on what the customer pays too. If you have any questions, please feel free to send in an email.
Many thanks,
Your Helpling Team
Hepling team very helpful.
20. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Lobar,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
First time cleaner, but great job
First time cleaner, so was a bit sceptical, but was highly satisfied with her work.
19. September 2021
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy and convenient.
18. September 2021
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Antwort von Helpling UK
Hi William,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Nice platform
Nice platform, easy for used and correct at all
16. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Gergana,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Good source of personelle for the jobs…
Good source of personelle for the jobs you need. I’d recommend it. Thanks
15. September 2021
Antwort von Helpling UK
Hi Alistair,
Thanks for your review!
We're glad to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Not happy about the app or website
Not happy about the app or website. Can't do much with it, and no changes to an unconfirmed booking. I haven't even had a cleaner yet and had to contact customer service 3x already. No place to put referral codes in the app or mobile site, again had to contact support. Sighh... all this time spent trying to get a cleaner I could have cleaned the house myself!
12. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi there,
Thank you for your review.
Unfortunately, customers are currently unable to make any changes to requests without contacting our support team who are available via SMS and email. Referral codes should be added at the time of booking, however, if you forget, can be added manually by us post booking. Your feedback is appreciated and we're always striving to improve our customer satisfaction and hope to resolve such issues as soon as we can.
Kind regards,
Your Helpling Team
I found a good cleaner on Helping
I found a good cleaner via the platform and I am happy with my first clean. However, the platform can be improved as the interfaces are not helping when you need to do changes to your requests. I hope this will be taken on board as a constructive feedback, as I found it difficult to connect with somebody for support while trying to cancel request.
11. September 2021
Antwort von Helpling UK
Hi Ekaterina,
Thanks for your review.
We're glad to hear that you found a good cleaner with us but sorry to hear that you have not had the best experience with the app/website. Unfortunately, changes to requests can only be made by contacting our customer service team, who are available via SMS or email. Your feedback is extremely valuable and has been passed onto senior management.
Kind regards,
Your Helpling Team
Antwort von Helpling UK
Hi Friedrich,
Thanks for your review!
We're happy to hear that you're enjoying the service.
Many thanks,
Your Helpling Team
Andrea is a great cleaner
Andrea is a great cleaner very thoughtful and kind and nice to talk to and is a good cleaner she has also helped with tidying and housework too which I appreciate
8. September 2021
Antwort von Helpling UK
Hi Joelle,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
It's OK
It's OK, but would appreciate to have more flexibility for how often I want my clean g to be. Currently it's just weekly or bi-weekly. Monthly would be nice too.
6. September 2021
Antwort von Helpling UK
Hi Inga,
Thanks for your review, we sorry that you found our service only worthy of 3 stars.
Unfortunately, monthly bookings are not available as majority cleaners found that it was not beneficial for them or their calendars. An alternative would be to book a one-off every month.
Kind regards,
Your Helpling Team
Excellent website to hire…
Excellent website to hire cleaners!!Lots of customer support.
6. September 2021
Antwort von Helpling UK
Hi Poonam,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Useful, but app needs work!
The concept is good and useful, however the app has so much going wrong with it that needs immediate improvement. Not being able to delete booking requests yourself is the main issue. To have anything deleted, even pending requests, you need to message customer service which is a huge pain and is not always very responsive and quick.
The search results for cleaners is also lacking, most of the time I can't find any cleaners, even though if I wait a few days someone within my requirements will assign themselves to my booking, so where were they when I was searching to request to start with?
In addition, having a look at invoices - the company takes quite a lot from the total payment. For example, from a £29 payment, the cleaner only gets £20; £8 goes to a service fee, and a platform/support fee... and considering the platform is not very technical and you are unable to make any changes through the app, I'm not sure what this fee is going to.
6. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Adesi,
Thanks for your review. All feedback is greatly appreciated as it really helps us to identify what needs to be improved to help us with complete customer satisfaction. The points you have mentioned have been noted and passed on to senior management.
In regards to your search results, these are based on the cleaners availabilities and what they have selected as their available days, times and locations. If a request is taking a little longer to be confirmed, it is opened up to other cleaners, who are able to opt in to the request if they see on that suits them. This explains why you are sometimes assigned a cleaner a few days later and why they were not available in your search.
In regards to the payment breakdown, each of the cleaners are free to set their own rates per hour, whilst doing so, they can see exactly what they will receive per hour and what the customer will receive per hour. The service and platform fees go towards helping us build a better product, which is not limited to just the technical app/website side of things.
Kind regards,
Your Helpling Team
Would contract again
Great communication and the cleaner was very professional.
6. September 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Kat,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Antwort von Helpling UK
Hi Enrica,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
A thorough, reliable and friendly cleaner
My cleaner arrived on time, was friendly and caring with good communication and did a very thorough clean. Very happy to recommend her to others - thank you :)
3. September 2021
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Antwort von Helpling UK
Hi Liz,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Really Helpful
Emmy and Helping have been great in fulfilling all our cleaning needs and more with a simple easy to use site
2. September 2021
Antwort von Helpling UK
Hi Gavin,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.