My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy way to find local cleaners - with no strings attached! We loved using Helpling to find a cleaner for our home, and found one quickly by selecting the days and times we wanted cleaning. You are th... Mehr ansehen
Unternehmen hat geantwortet
Scheduled a cleaning through Helpling UK, but the cleaner canceled last minute. I had to scramble to find an alternative.Very inconvenient and unprofessional!
Unternehmen hat geantwortet
Great place to get cleaners in London and I like the reviews as it helps you choose the best person for you. The only downside if you need to book at least 48 hours in advance (even if there may be av... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Kontaktinformationen
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Vereinigtes Königreich
- info@helpling.co.uk
- helpling.co.uk
3.7
Akzeptabel
3521 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Expensive
My cleaner this time was great. I find Helpling to be very expensive but worthwhile if I’m desperate
Better to get someone through a local advert or recommendation so that you are paying direct.
Helpling works for me if my regular help is away.
1. September 2021
Antwort von Helpling UK
Hi Rachel,
Thanks for taking the time to leave a review. We're glad to hear that we're a useful service for you when you're regular cleaner is away but sorry to hear that you find the service expensive. The cleaners on the platform all set their own rates per hour and you do have the choice of selecting a price range.
If you need a cleaner in future and would like some help with getting a cleaner at a lower price, please do not hesitate to reach out.
Kind regards,
Your Helpling Team
Disappointing at best.
My request was accepted after 2 days, but then cancelled straight away ‘because the cleaner left Helpling’.
It took a few days to get another cleaner assigned. This cleaner then asked via chat if they could do another time (2-4pm) than the one they’d agreed to. I responded and agreed, providing details of the clean. I did not hear back from the cleaner and then the day, they called in sick 2 hours after they were meant to arrive so I was contacted by the central team. Helpling offered to rearrange but failed to. Really disappointing experience - would not recommend at all.
29. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Joanna,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
It is perfect
It is perfect, reliable and I am happy to use the platform.
25. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Teodora,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Terrible experience trying to sign up
Trying to start but I'm unable to! Can log in on the web but not on the app.. completed my webenair which was just a slideshow and hours after it still says I need to complete my webnair. Can't get through to anyone because your chat function is just an empty page?
25. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Patrycja,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
Great clean and really friendly
Amanda Pereira did a fabulous job and was very polite and friendly. Would definitely recommend her :)
25. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi there,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Thanks,
Your Helpling Team
Great service
Great service. Was an easy and quick process. Cleaner was excellent
24. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Daniel,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy and convenient
I have been using for a few months, very happy with it. Easy to manage everything and cuts a lot of time in comparison with the traditional way of contacting/hiring a cleaner (directly).
23. August 2021
Antwort von Helpling UK
Hi Sim,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
The work to be done was well explained
The work to be done was well explained, I received all the materials, I did a thorough cleaning without any inconvenience because I was told in advance that the compartment in the house was according to the recommended time. Senhor Mateus explained what he wanted very clearly.
20. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great platform for booking cleaners
Great platform for booking cleaners. User friendly with great customer service, and a great selection of cleaners.
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
They allegedly treat the cleaners badly
After chatting to our cleaner we found out that only just over a third was going to them, making their fee less than minimum wage for the work they did and Helpling's cut far far more than that. I know they say on their website that cleaners are freelance and set their own rates but our cleaner explained it had been recommended to keep their costs low, I guess so that Helpling could add a massive slice of money on top for themselves without customers thinking the price was unreasonable. Completely immoral and shameless.
We will be seeking out a different agency that treats its cleaners with respect (we could not take the cleaner who came on directly as they were worried they'd be barred from using the company to find work if Helpling found out). Such a shame to see such blatant abuse of precarious workers. Really hope Helpling sort this out.
17. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Kiley,
Thank you for taking the time to leave a review, we're sorry that it's not a more positive one.
As you've mentioned, the cleaners are all able to set their own rates per hour, whilst doing so, they can see exactly what they'll be paid per hour, along with what the customer is paying per hour. When new cleaners join the platform, we inform them that customers are likely to pay for higher priced cleaner, once their profiles have been built up with positive reviews and ratings, however, the cleaners themselves are not prohibited from amending their rates and they are completely free to do so whenever they want.
We have a dedicated Cleaner Support Team who work closely with the cleaner to help with any issues they may encounter, along with giving them advice and tips on how to make the most of the offers they receive and how to gain more customers. We respect the cleaner who work with Helpling, without them, Helpling would not work. Taking customers/cleaners offline is a breach of both customer and cleaner T&Cs.
If you have any questions about the service, please send an email to info@helpling.co.uk.
Kind regards,
Your Helpling Team
Very professional
Very easy to use , economical and best cleaning website
17. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Manoj,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Antwort von Helpling UK
Hi there,
Thanks for your review!
We're glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
First time I’ve used Helping Hand and…
First time I’ve used Helping Hand and so pleased they found Sandra as my regular cleaner. She was friendly and efficient and has done a great job.
16. August 2021
Antwort von Helpling UK
Hi Julie,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
I use to work for helping and never had…
I use to work for helping and never had a problem with the bookings I was able to accept the jobs I wanted and was able to map my own bookings
16. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Sharon,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
A cleaner that could not clean
We needed a cleaner at short notice as our usual cleaner was not available. The cleaner came and did the worst job ever. I never knew a cleaner that couldn't clean existed. We paid over £60 for 4 hours for my husband and I to just have to clean again!! I am furious and don't want to have to know I have paid for something that has absolutely not be done! Would appreciate contact from the helping.com team please.
15. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Kelly,
Thank you for taking the time to leave a review.
I would like to sincerely apologise for the poor experience you have had surrounding cleaner quality. This is definitely not the sort of experience we wish to deliver to our customers and we're keen to resolve your case .
As all the cleaners on the platform are self-employed, we rely heavily on customer feedback. This is certainly not a usual occurrence at Helpling and we are constantly working on improving our cleaner supply by attracting better quality cleaners while at the same time removing the poorly performing cleaners from the platform.
I am truly sorry for all that's happened with your cleaners and I completely understand your frustration. Unfortunately, I am not able to locate your account, please send us email to info@helpling.co.uk with your account details.
Kind regards,
Your Helpling Team
I ordered a cleaner for a move in
I ordered a cleaner for a moving. She was excellent and did a good clean.
15. August 2021
Antwort von Helpling UK
Hi Elliot,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Provided us with a very professional…
Provided us with a very professional cleaner. We were looking for one on a weekly basis and wasnt able to find it privately.
14. August 2021
Antwort von Helpling UK
Hi Hasnain,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
My job is ok only issue is sometime the job is more than 2hours or it a lot of cleaning
My job is ok only sometime the job takes more than 2hours and the work is heavy
13. August 2021
Bewertung ohne vorherige Einladung
Antwort von Helpling UK
Hi Nathalie,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Helpling have been great all along the…
Helpling have been great all along the process of finding me a cleaner and came up with one straight away that is first class. They keep you informed and remind you when the appointment is due.I couldn't ask for more.
David T
11. August 2021
Antwort von Helpling UK
Hi David,
Thanks for your review!
We're so glad to hear that you're happy with the service.
Many thanks,
Your Helpling Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.