Helloice Bewertungen 53

Terrible customer service. The item arrived and for £50 + £7 shipping to the UK expected the quality to be reflected in the price. First of all, the item feels like plastic and looks like it is worth no more than £10. Secondly, I emailed requesting a return as the item does not come with a return slip and it states on the website any items returned without approval will not be refunded. I received an email back regarding shipping, with information of the tracking details, suggesting that I look elsewhere if I cannot find it as it had been successfully delivered to my address. Not once in my email did I mention anything about shipping or being unable to find it so either there is a robot in charge of the emails, or someone didn’t bother reading my email before sending an automated reply. Another point to note as that this company is based in China. If I had known this I would not have paid what I paid for the jewellery. Unfortunately I had assumed it was an American site due to the currency in dollars.

I ordered a pair of ornate gold-plated initials, a K and a D. They're gifts for 2 colleagues, and they're marvellous. The order was sent in less than 10 days, it was adequately packaged and I'm genuinely delighted. An exciting site.

Espero que esto sirva para evitar que se hagan compras en páginas tan cuestionables como esta , sin servicio post venta .

No podrás devolver tu compra aunque no se ajuste a lo pedido .

No hay servicio post venta

Never trust an internet only business from China. Clearly I lost my mind thinking it would be ok. I spent a decent amount of money. The items that came were literally junk. The clasps broke as I tried the chains on for the first time. Customer services are rubbish. Asking me for more money to send replacements. What a joke. Be warned. Don’t use this company. In the end the refunded me only 10% of what I’d paid. I deserved a full refund. The products are unusable.

Waste of money & time.
I bought a watch, within 9 hours it stopped working, I emailed customer services but so far I have not had any response. In view of this I feel I cannot recommend this company. If they contact me I will update this review.
Update. Today, one week on I have been told that I can keep the watch that does not work, why would I want to, it doesn’t work. They will send me another watch if I pay the shipping costs. Why should I, I’ve already paid for a working watch. I’m not impressed, it seems that the after sales service leaves a lot to be desired. Beware.

Update: three weeks on, today I received an email from them. The reply was two hash markers ‘##’. It seems they don’t want to correspond with me to resolve this issue. Not good for a company who say their customer service is good.

Still don't have nothing from Christmas, not even a message . Scammers

Well I purchased the item back in November and only received it this week 5th of Jan to be exact, and I was totally disappointed with the product, paid nearly 90 euros for a chain I thought was sterling silver, to only get at 315L stainless steel chain with a sterling silver clasp, that I could of bought on Amazon for 12 quid, totally waste of my money that I'll never see back, this is the first negative review I've ever written, but if it saved anyone else from making a huge mistake and purchasing anything from this site I felt I must!

To my own stupidity I wasn’t aware I am dealing with China based company. Which means it is impossible to send items back. The customer service tries to convince you that you should definitely keep the items whether you like them or not and then offer some lousy discount code.
After multiple emails firmly saying no, they will not provide return address.
Regardless of the products being good or not a customer shouldn’t feel trapped in the situation where they are forced to keep unwanted items.

I purchased a pendant, with a chain included. On arrival, the chain was found to be broken. I contacted the company for a replacement, only to be advised that, because the chain was included as a 'free gift', they would not provide a replacement (Unless I paid £9.00 for shipping). I would never have ordered the pendant had a chain not been provided, and am now left with a pendant that cannot be worn without me incurring additional expense. The methods used by this company to procure sales are extremely questionable to say the least, and their aftersales customer service is nonexistent. Avoid at all costs.

Quality of item is POOR!, says easy returns but they try to force you to keep the item instead of sending return address.
Having to send multiple emails back and forth to try and send the jewellery back and yet they are not sending me an email with the address! Completely waste your time.

Very happy. First order was a chain. Was impressed and got a lot of positive comments. Followed up with matching bracelet and love it plus I got a second bracelet free so when look at price for the quality it's a very good deal. Will buy again

My son ordered from here. (There is a Uk & a US site)
He emailed to say he'd like to return goods. Was old to keep jewellery and they'd give him £20 gift voucher for his next order. He said no, he wanted to return everything.
He was told it wd cost more than he'd spent -which was over £100 - to send it back TO CHINA, so he'd better keeping it and accepting their offer!
After numererous emails, with them still not even giving him an address to return everything, and with the 30 day returns time running out, he had to accept a lousy £40 returned to his account.
They say they are based in the US, but that is just the offices. Products are made and sent from China. Therefore, need to be returned to China.
DO NOT BUY FROM HERE.