Helloice Bewertungen 53

Bought a $130 ring from helloice. It didn’t end up fitting and I asked for return shipping so I could send it back. They said it would cost more than what I paid for the whole purchase because it is shipping back to China. It took a lot of back and forth from customer service to even get a return address. I don’t get why they have a 30 day return policy if they are going to tell you not to return it. Got offered $20 to keep the ring. I would give zero stars if I could. I work in customer service and they should state clearly it is coming from China and it will be a hassle to return.

The chain arrived scratched. They replaced my bracelet, it seems to be rusting after 2 weeks of wearing, it looks like a fake product. And when I asked to exchange it for a new one because there is a life warranty, they told me. Your order has already been processed once. The warranty is valid for one use only. If you still want the bracelet, we can offer you a 35% discount; you can place your order directly.

My partner ordered 2 pearl necklaces for me. Both turned out to be plastic beads painted with pearlescent paint. Do not order from this company! They are a fraud. they are now not honouring the lifetime warranty the offer, saying it has been a year since we bought the necklace so cant help us. We only noticed they were fake once the paint started rubbing off. FRAUDEULENT COMPANY - DO NOT ORDER FROM THEM

Absolute joke of a company. I bought a chain and bracelet knowing the items were not going to be top shelf. The low price obviously means it's not the finest jewellery you can buy. The only reason I purchased them was to see if I liked the size and length before taking the jump and ordering real silver with silver prices being so high. I was adamant that stainless steel was the lowest quality, at least I could continue to wear it at work saving the silver for outside of work. These guys have the chain listed as stainless steel, it's not even solid stainless steel. Both items are clearly plated, after 1 month of wearing them, my neck and wrist have both started to go green. The base metal is copper by the look of it. The colour of the copper is showing through in specks on both pieces. This is where the green skin is coming from. They even plate the stainless steel. Why is my question? Stainless isn't a precious metal. Not listed as plated. Unfortunately, this review will not allow me to add pictures otherwise I would. Absolute rip off and no response from my complaint emails. I can't even wear it unless I want to be green. £100 in the bin. Both clasps didn't work upon arrival. I had to adjust them with pliers.

Do not order from them! They don’t deliver and then stop responding and steal the money. Big scam!

I have ordered a ring. It never came. It s been a month since I ordered, and the customer support is a complete joke.
If you want to cancel an order, they take 20% of it, it doesn't matter if it arrived or not.
If i could give 0 ⭐ I would. Don't buy from here.

HE2612348880233813 Still haven’t received a refund for my order ! I ordered Feb 13 it is now Mar 15 !

Bought 2 chains one in rose gold and one in white gold they look good this was a month ago have not wore the white gold one its still in the box so been waring the rose gold one for 3 weeks now the clasp is beginning to fade or corode don't know but it can't be real wish I'd checked on hear first before ordering but the thing is the company in America helloice.com has nearly a 5 star rating while the UK is just above one have not contacted customer service yet I will update after contract

I wish I Can showwww you pic..

Dont ORDER ANYTHING there!! They Are lyer they will say you he ship the Order nutzt je dont heeee liyyeesss to get 50% of you Money and you dont get anything back!! DONT ORDER!!!!!!!!! ORDERNR: HE2612377870227920

I ordered a ring for my Wife and I Anniversary, & it was a total let down. Haven’t received or heard anything. No product or anything. This is really sad.

If I could score a zero I would

18 GOLD VERMEIL MOSSINITE AND AFTER A FEW MONTHS HAVE WENT TO SHIT

REFUSING TO STAND OVER WARRANTY

AVOID AVOID AVOID AVOID THIS IS A SCAM

Customer service answers are the same, I think its a Bot the one that is answering all the comments
Its being a month, and the order is still in process, meaning it would take another month to arrive, IF IT ARRIVES!.
They keep telling me to wait a few days, and nothing has changed, order still in process, havent send anything and give me the same answer every time they contact me (once a week)

If you want to throw money away, try and purchase from this company HELLOICE

This is the answer that you would get everytime you contact them:
Hi,Hi, we understand your frustration and really appreciate your patience. Due to the peak season of high volume of orders coming in these days, the processing time delayed some days. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we should do better. Hope for your understandingSee less

If you order standard gifts, you will get fairly half decent quality products on time, basically get what you paid for. HOWEVER IF YOU ORDER CUSTOMIZED JEWELRY BE PREPARED TO WAIT AN ETERNITY FOR YOUR ITEM TO BE SHIPPED. DONT EXPECT ANY USEFUL UPDATES IF YOU INQUIRE EITHER. STILL WAITING ON MY PRODUCTS I ORDERED ON THE 4th FEB....ITS NOW MARCH

The material they use is not sterling silver it changes whether you get water on it or not it’s awful. Do not buy from this company at all at all.

Jumper I bought created tiny fibres that got EVERYWHERE. In the air, breathed them in and now struggling to breathe. Was blowing my nose and more and more black fibres, my nose would just would not clear. All over my face, neck and body which was totally black, all inside my vape which I had been inhaling without realising. All over my computer which then struggled to run, bed, clothes, eyes. The black fibres from this jumper literally have been collecting EVERYWHERE. HIGHLY HIGHLY DANGEROUS PLEASE AVOID AT ALL COSTS!!!!!! The jumper is very low quality and I should have guessed, but I had no idea it would do this. Never seen anything like this in my life. Had to throw it into a bag to contain the fibres and need to get it disposed of properly. Oh and mot only that, first time I've worn it and all the pattern is peeling off. PLEASE RUN!!!!

I HAVE NOT Received my PARCEL. And I’m being force to Pay for another Package!!!! I wanted my refund ever since. And Ive been trying to contact them. The this Company needs to be Reported ASAP. Their Reviews are FAKE. Their Jewellery ARE FAKE

Unfortunately, I got scammed by this online jewelry shop. I ordered a necklace that was supposed to be gold-plated, but within just 1 week it turned from gold to a copper color. When I contacted their customer service in writing, they offered to send me the same product again or something “different,” but gave no guarantee that the next item wouldn’t have the same issue.

On top of that, they asked me to pay them even more money — and when I asked what the extra payment was for, they simply ignored my question. I also offered to return the discolored necklace for a refund, but they refused to accept it.
This is a complete scam. The necklace cost me almost $200 and it’s basically worthless now. Do not buy anything from this online store!

Very fake the jewelry and when asking for return they said yes but the shipping cost it's more higher than the cost so it's the more stupid things that I do . Buy in this company!

Made a purchase and the website captured an old address. I IMMEDIATELY updated my address while the order was still processing. I also submitted multiple tickets through their website to update the shipping and updated my shipping in the account. Two days later I see that the order was shipped to the old address. No reply to my request, no way to contact them. No recourse at all whatsoever.

Scammers,fake reviewsposted,they wont refund the whole amount even if you cancel and they havent shipped/just ordered,they will 200 dollars for nothing,goodness gracious this a scam this should be investigated by authorities, i will post this everyday until u refund my money. order # HE25000000528415