I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
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Had a very responsive and empathetic experience given our hosting plan had changed completely and there were lots of new tools to learn about. Our Support adviser was very helpful and consistent in... Mehr ansehen
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3991 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Excellent customer service and help to fix a problem.
I had a major issue with my website when I tried to migrate it elsewhere. The new hosting company only had a bot and I couldn’t sort it out. I decided to migrate it back to Heart and I have been so impressed with the help they have given me. The customer service has been exemplary with a real person taking the time to help me every step of the way. The original mistake was my own but with their help I have fully restored my website. I am really pleased with their customer service as it has been very responsive and helpful to someone like me who has very little knowledge of how to fix things when they go wrong. I would highly recommend them as you really can’t beat real people to help rather than just talking to a bot.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Linda,
Thank you so much for sharing your experience. We’re really glad you decided to return and that our team could support you properly through what sounds like a very stressful situation.
Website migrations can be tricky at the best of times, and it’s completely understandable to feel overwhelmed, especially when you’re not getting the human support you need. We’re proud to offer real, knowledgeable people who will take the time to work through things step by step.
It’s fantastic to hear your site is now fully restored. Your recommendation genuinely means a lot.
Kind regards,
Chris
Great help for a real amateur. Thank you.
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped working I really panicked and could not find the cause. Although in the end it turned out not to be anything to do with Heart Internet Andrew kindly helped me struggle through. Such a relief to have someone to check things through with.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Paul,
Thank you for sharing this, it’s completely understandable to panic when emails suddenly stop working. We’re really pleased Andrew was able to support you through it, even though the issue wasn’t on our side.
Having someone to sense-check things and guide you through can make all the difference, and we’re always happy to do exactly that.
Kind regards,
Mike
Always a great service from the Team at…
Always a great service from the Team at Heart Internet.
The speed of response has improved tenfold over the last few years. So much quicker and efficient. Thanks Andi for your prompt sorting out.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Gary,
Thank you for the great feedback! We’re really pleased you’ve noticed the improvement in response times over the past few years, it’s something we’ve worked hard on.
Kind regards,
Mike
Great Account Management
Our account manager Waqar, worked tirelessly to get us back online and investigate an issue with our account. We are extremely thankful for his patience, professionalism and guidance to resolve and identify preventative methods. We recommend Heart internet as a great partner to any business in web hosted solutions.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Raj,
Thank you for the fantastic feedback. We’re really pleased Waqar was able to support you so thoroughly and get everything back online while also helping put preventative measures in place.
It’s great to hear you value the partnership approach, we truly appreciate the recommendation and your trust in us.
Kind regards,
Chris
Quick to respond
Quick to respond and resolved my issue
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Len,
Thanks for the great feedback! We’re really glad the team responded quickly and got your issue resolved without delay.
Kind regards,
Chris
Intermittent Issue Resolved Quickly and Effectively
I have had a hosting package with Heart Internet for over 10 years and they've never let me down.
I recently experienced intermittent performance issues on my site and within a few hours of contacting support, Andrei investigated and sorted out the problem.
The improvement was immediate and significant - the site is now performing faster than I’ve seen in a long time. I'm a very happy customer!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi there,
Thank you for your continued trust over the past 10 years, it really means a lot to us. We're delighted to hear Andrei was able to identify and resolve the performance issue so quickly, and even more pleased that your site is now running better than ever.
We’re always here when you need us, and it’s fantastic to know you’re a happy customer!
Kind regards,
Chris
Outstanding customer service and support
Customer service and support has been second to none. Absolutely superba and cannot be faluted in any way.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jacqui,
Thank you for the glowing feedback! We’re thrilled to hear our customer service and support have made such a strong impression, it truly means a lot to the whole team.
Always here whenever you need us.
Kind regards,
Mike
Carmen at Heart Internet
Carmen at Heart Internet has been absolutely brilliant this morning. She was able to reinstate my email domain so I could receive my work emails. Great Service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks for the great feedback! We’re really pleased Carmen was able to get your email domain back up and running.
Kind regards,
Chris
Quick fix after moving hosting to Heart
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got most of it set up but emails didn't work and I couldn't connect to FTP the website over. I submitted a support ticket and Andrei Corduneanu responded within a short time explaining the issues - all to do with DNS and TXT records, and also saying he had "corrected" them all for me.
I checked and it all worked. Quick and painless. I am one happy customer. Thanks Andei.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks so much for the fantastic feedback! We’re really glad Andrei was able to step in and make sense of the tricky DNS and FTP setup - it’s great to hear everything’s now up and running smoothly.
We’re here whenever you need us!
Kind regards,
Chris
Giving me what I need.
You tols me when my sslm certificate needed renewing, and then did in for me. This id the sort of service that I need. I find the internet hard understand, and prefer to have things done for me.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Francis,
Thank you for your kind words. We’re really pleased we could take care of the SSL certificate renewal for you, it's exactly the kind of support we aim to provide, especially when things feel a bit overwhelming.
We’re always here to help make things easier for you.
Kind regards,
Mike
A true 5 star service!
Over the years there have been several occasions when I needed support from Heart Internet - due to my own inexperience. I have to say that the responses from Heart (including one just yesterday) have been immediate and helpful. I am happy to say that Heart offers a 5 star service.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for your kind words and continued trust over the years. We’re so pleased our team has been able to support you whenever needed, no matter the reason.
Your 5-star feedback means a lot to us, and we’re always here to help.
Kind regards,
Chris
Your response was quick and helpful.
Your response was quick and helpful.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Chloe,
Thanks for the kind words! We’re really glad our team was able to respond quickly and provide the help you needed.
Kind regards,
Mike
Excellent service all round
Excellent service all round
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Hugh,
Thanks so much for the great feedback! We’re really pleased to hear you’ve been happy with the service all round.
Kind regards,
Chris
The matter was resolved quickly
The matter was resolved quickly but was due to a change of SSL support which we were not aware of until our site was down.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks for your feedback. We’re glad to hear the issue was resolved quickly, though we completely understand the frustration of not being aware of the SSL change beforehand. We’ll make sure your comments are shared with the team so we can continue improving communication going forward.
Kind regards,
Mike
Heart Internet - going the extra mile to help
I have been a reseller for many years and always had a great experience with the support team.
Due to work/ life balance, I've had to give it up and the help and support has been exceptional, not sure how I could have got the transfer of the customer over the line without any loss of service without them.
Waqar Ahmed especially has been a superstar so many thanks to him for taking on so much to assist.
If I decide to be a reseller ever again, I'd definitely use Heaet Internet again.
Great team and thanks again for all your tireless assistance.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Paul,
Thank you for such thoughtful feedback, and for being a valued reseller over the years. We’re really pleased Waqar Ahmed and the team could support you so effectively through this important transition, it means a lot to know we helped make it smooth and stress-free.
Wishing you all the best in your next chapter.
Kind regards,
Mike
Heart Internet an efficient and reliable partner
Heart Internet have been very helpful in aiding me to transfer my website across to their systems, being with me every step of the way during what was quite a difficult migration situation. since the transfer their performance and back up support has been great. They offer an excellent and cost effective service.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Peter,
Thank you for the kind words. We’re really pleased to hear our team was able to support you closely throughout the migration and that everything has been running smoothly since.
It’s great to know you’ve found both our service and support reliable and cost-effective, we truly appreciate your trust.
Kind regards,
Chris
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