I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support tick... Mehr ansehen
Unternehmen hat geantwortet
Had a very responsive and empathetic experience given our hosting plan had changed completely and there were lots of new tools to learn about. Our Support adviser was very helpful and consistent in... Mehr ansehen
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Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4.6
Hervorragend
3991 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to use etc
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thanks for the feedback! We’re really glad to hear you’ve found everything easy to use.
Kind regards,
Mike
After Microsoft screwed up, Heart was my only hope
After Microsoft screwed up my mailboxes, Heart Internet helped guide me through the very tortuous process to restore communication with the world. The word AMAZING doesn't cover it. In particular, Si Crouth took over control of my PC and brought it safely back to normality. His technical skills, knowledge and patience were outstanding. More highly recommended than I can say.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Anthony,
Thank you so much for taking the time to share this. Situations like that can be incredibly stressful, so we’re really pleased Si Crouth was able to step in and guide you through the process to get everything working again.
We’re delighted we could help get everything back to normal.
Kind regards,
Chris
Really helpful and patient service.
Really helpful and patient service.
Didn't make me feel stupid and explained everything clearly and patiently.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the lovely feedback! We’re really pleased to hear the support you received was helpful and patient, and that everything was explained clearly without making things feel overwhelming.
That’s exactly the kind of experience we aim to provide.
Kind regards,
Chris
Great support
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jordy,
Thanks for the great feedback! We’re really pleased you had a positive support experience.
Kind regards,
Mike
Alexandra Maria gave a great service
Alexandra Maria gave a great service, as we had some website issues Alexandra managed to sort it out in minutes. Very friendly and caring person.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Azeem,
Thank you for the great feedback! We’re really pleased Alexandra was able to jump in and resolve your website issue so quickly.
Kind regards,
Chris
Very professional support to the RSARS…
Very professional support to the RSARS in transferring domain name to new IT Manager.
Once engaged with the correct person very - patience and professional support over a difficult historical ownership situation to be able to-do the transfer.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for your feedback. We’re really pleased our team was able to provide the patience and professionalism needed to work through the historical ownership issues and complete the domain transfer successfully.
Situations like that can be complex, so it’s great to hear the support helped make the process smoother.
Kind regards,
Mike
Tech Support resolved things fast!
Alex was a great help to sort out a hosting issue - sorted things straight away for me!
Thanks Alex
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Chris,
Thanks for the great feedback! We’re really pleased Alex was able to step in and get your hosting issue sorted straight away.
Kind regards,
Chris
Great, Prompt Service
Great, prompt service
I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their response was clear, concise and exactly the answer I wanted. Great service.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi David,
Thank you for the great feedback, and for being with us for so many years, it really means a lot. We’re glad the team could step in and provide a clear and straightforward response to help get everything sorted for you.
Kind regards,
Chris
I got a swift answer to my query.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Great technical and customer support
The customer and technical support received once again are just top class, timely, professional and simple to understand
5 stars all day long :)
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Robert,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was timely, professional, and easy to follow.
5 stars all day long means a lot to the whole team!
Kind regards,
Mike
Vast amount of help
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
Always impressed with the swiftness...
Always impressed with the swiftness and standard of support offered by Heart; regardless of issue, they're always fast to step in and help. This time Andrei was kind enough to assist with some DNS updates. All sorted within just a few messages. Thank you again!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you’re consistently impressed with the speed and standard of our support. It’s great that Andrei was able to get those DNS updates sorted quickly and smoothly for you.
Kind regards,
Chris
What a great service always on the…
What a great service always on the ball..
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.