Happen Bewertungen 1’015

Antwort von Happen

Aktualisiert am 25. Juli 2025

Dear Patient,

Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your frustration.

We’d really like to look into this further for you; however, we haven’t been able to locate your account based on the details provided. We have reached out requesting more information but have not yet received a response.

To clarify, we do not stop prescriptions simply because a patient is going on holiday. In fact, we regularly adjust payment and delivery dates to accommodate travel plans—especially during the busy summer months. We’re always happy to support early deliveries when needed.

You also mentioned receiving a letter about an upcoming payment on the 27th, despite believing your prescription had been stopped. Please be assured that our system would not generate such a notification if your treatment had been fully discontinued. In cases where our clinical team determines that ongoing treatment may no longer be appropriate, patients are always contacted directly and clearly informed.

If you’re happy to provide your ordering information by replying to our information request or contacting us directly, we’d be more than happy to investigate this fully and work toward a resolution. Alternatively please contact Us directly at Kaz.kalhoro@happen.co.uk

Thank you for your patience and understanding.

Kind regards,
The Happen Team

Antwort von Happen

21. Juli 2025

Dear Salli,

Thank you for taking the time to share your experience. While I’m sorry to hear there was an initial issue, I’m very pleased that Kaz was able to resolve it for you.

We’re incredibly proud of the care and empathy our team members bring to their work, and your kind words about Kaz’s patience and dedication truly mean a lot. I’ll be sure to pass along your feedback to her.

If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Kind regards
Happen Team

Antwort von Happen

21. Juli 2025

Dear Customer ,

Thank you so much for your kind words. We’re thrilled to hear that you’ve found our team at Happen to be professional and responsive. Providing prompt and reliable support is something we pride ourselves on, and it’s wonderful to know that your concerns have been addressed quickly and effectively.

We truly value your trust in us and look forward to continuing to support you with the same level of care.

Kind regards
Happen Team

Antwort von Happen

18. Juli 2025

Dear Marek,

Thank you for your feedback. We’re pleased to hear that you found everything to be handled on time and very efficiently.

Your comments are greatly appreciated, and we’re always here should you need any further assistance.

Kind regards
Happen Team

Antwort von Happen

17. Juli 2025

Dear Vanessa,

Thank you for your thoughtful feedback. We're so pleased to hear that you've experienced excellent communication and support from our team.

At Happen, we’re committed to being responsive, helpful, and dependable — so it's incredibly rewarding to know we’ve been able to meet your expectations when it matters most.

If there's ever anything more we can do for you, please don’t hesitate to get in touch. We're always here to help.

Kind regards
Happen Team

Antwort von Happen

17. Juli 2025

Dear Lyne,

Thank you so much for your kind words — we truly appreciate you taking the time to share your positive experience.

We’re thrilled to hear that you were satisfied with the service you received. Providing professional, reliable support is something we take great pride in, and it’s always encouraging to know we’re meeting that standard.

If there's ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.

Kind regards
Happen Team

Antwort von Happen

17. Juli 2025

Dear Donatella,

Thank you so much for your kind words — we're delighted to hear that you've found Happen to be helpful whenever you've had questions.

Providing clear, reliable support is something we strive for every day, and it means a great deal to know that it’s made a difference for you. Your feedback not only encourages our team but also helps us continue to improve and serve you even better.

If there’s ever anything you need or if we can assist you further, please don’t hesitate to reach out.

Kind regards
Happen Team

Antwort von Happen

22. Juli 2025

Dear Mr Minchev,

Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience.

I’ve looked into your order, which was created on 4th July and processed as quickly as possible — it was dispatched on 9th July because the 5th–6th July is a weekend when our pharmacy and couriers do not operate.
Your delivery was then attempted on 10th July, but unfortunately could not be completed as the required PIN code was not provided at the time. This security step is in place to ensure safe delivery of your medication.

I understand how frustrating this delay must have been and I sincerely apologise for the inconvenience caused. We’ve reviewed your call notes and can confirm our team was actively trying to support you throughout. If your issue is still unresolved or you need further assistance, please don’t hesitate to reach out to us directly — we’re here to help.

Warm regards,
Happen Team

Antwort von Happen

Aktualisiert am 16. Juli 2025

Dear Angela,

Thank you for taking the time to leave your review. I'm very sorry to hear that your prescription did not arrive when expected, and I completely understand how disappointing that must have been.

Upon reviewing your order, I’d like to clarify that the delay occurred because your Initial monthly review had not yet been completed. This review is required for clinical approval and must be submitted before we can proceed with dispatching your medication. Our team reached out to you to help complete this, and once it was done, we processed your order as a priority.
The delivery partner attempted to deliver your parcel earlier, but unfortunately, the first attempt was unsuccessful. A second delivery was then completed on the 16th.

We’re always here to support you, and if you ever need help with completing the review or managing future deliveries, please don’t hesitate to contact our customer service team—we’d be happy to assist.

Kind regards
Happen Team

Antwort von Happen

16. Juli 2025

Dear Rob,

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that Krishan was able to assist you quickly and effectively—especially as it was your first time needing support.

Providing fast and helpful service is something we take pride in, and your feedback means a lot to us. If there's anything else you need, we're always here to help.

Kind regards
Happen Team

Antwort von Happen

Aktualisiert am 17. Juli 2025

Dear Gary,

Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent delivery and I appreciate the opportunity to clarify a few important points.

Order & Dispatch Timeline - Your order was created on 07/07/25 and dispatched without delay on 10/07/25, well within our standard 72-hour processing window. The tracking records confirm that the delivery attempt was made on 11/07/25, but unfortunately, it failed due to a missing or invalid PIN code required at delivery. Subsequent attempts were not successful, and the parcel is currently being returned to us.

Cold Chain & Medication Safety - We understand your concerns about the medication's stability. Mounjaro is shipped in line with strict cold chain protocols. As per the manufacturer’s guidelines and our own policies: The cold pack in your delivery helps slow heat transfer.
Delivery Requirements - As explained in our Terms & Conditions (section 10.5), we require that someone be present to receive the order and provide a secure PIN to ensure safe handover of prescription medication. We understand this can sometimes be inconvenient, but this policy is in place for patient safety.Customer Service Availability -Our team is available Monday to Friday, and while we do not operate over the weekend, we make it a priority to respond promptly once we reopen. We’re very sorry if this delay caused additional frustration.

We take your concerns seriously and are actively reviewing your case to arrange redelivery as soon as your parcel is returned to us. If you'd like to discuss this further, feel free to contact us directly and we will be happy to assist you.

Kind regards
Happen Team

Antwort von Happen

14. Juli 2025

Dear Tracy,

Thank you so much for your thoughtful message. We’re truly delighted to hear that you’ve felt supported, reassured, and safe throughout your journey with us. Your well-being is always our top priority, and it means a great deal to know that our team has made a positive impact.

We’re proud to be part of your progress and are grateful for your trust in us. Your recommendation is the highest compliment we could receive—thank you again for your kind words.

If there’s anything you need or if we can support you further, please don’t hesitate to reach out.

Kind Regards

Happen Team

Antwort von Happen

Aktualisiert am 15. Juli 2025

Dear Angela,

Thank you for reaching out.
We’d like to clarify the timeline and status of your order. from the time Your order was created ,processed and dispatched promptly, apologies if you felt like the process was delayed however we can see that your order followed the correct time line for it to be processed. you contacted our team and we confirmed that the order was with our dispatch team. At that time, we also sent an email informing you that the parcel would be dispatched the following day, 08/07/25, as scheduled.
The delivery was attempted on 09/07/25; however, it was unsuccessful due to the receiver being unable to provide a valid PIN code. As a result, the parcel has been returned to us by the courier.
If you would like us to resend the order, please confirm the delivery details and ensure the correct PIN code is available at the time of delivery. We’ll be happy to arrange a redelivery as soon as we hear from you.
Kind Regards
Happen Team

Antwort von Happen

11. Juli 2025

Dear Jacqueline,

Thank you for you feedback, we glad to hear everything arrived on time and that things are going smoothly overall. Mild tummy upset can sometimes occur, especially early on, but it’s great that it hasn’t been anything too disruptive.

Please don’t hesitate to reach out if anything changes or if you have any questions—we’re always here to support you.

Kind regards,
The Happen Team

Antwort von Happen

11. Juli 2025

Dear John,

Thank you so much for your kind words! We're really glad to hear you found the team friendly and helpful. If there's anything else you need, we're just a message or call away!

Kind regards,
The Happen Team

Antwort von Happen

17. Juli 2025

Dear RL,

Thank you for your feedback, and I’m glad to hear you’re satisfied with our service overall.
I’m sorry to learn you’ve found our delivery arrangements inflexible. I’d like to explain how our delivery process works and how we’re working to improve it:
🔹 Delivery Notifications & Scheduling
we send delivery notifications once your order is dispatched, generally the evening before or the morning of delivery. These alerts include tracking information and, where applicable, a one-hour window with a PIN code for Royal Mail or DPD.
🔹 Why Flexibility is Limited
Once dispatched, the delivery slot is managed by our courier partner. While we endeavour to offer flexible delivery, changes must be made directly via the carrier. We include a direct tracking link in your dispatch confirmation email—with options to reschedule or reroute.
🔹 PIN Requirement & Signature
For sensitive medical items, our courier’s secure delivery process includes PIN or signature verification. This is in line with section 10.5 of our Terms, ensuring the product reaches only the intended recipient.
What You Can Do:
Check your dispatch email for the tracking link and use it to reschedule delivery at your convenience.
If you know you’ll be away or your schedule will prevent delivery, please let us know at least 24 hours in advance. We’ll flag this for future orders and add notes to your record.

We genuinely want our services to fit around your life. While legal and security constraints limit some flexibility post-dispatch, we’re actively exploring ways to enhance our system within these boundaries.

Thank you again for your feedback—it helps us improve. Please don’t hesitate to contact me directly if you'd like help adjusting future orders.

Kind regards
Happen Team

Antwort von Happen

14. Juli 2025

Dear Irene,

Thank you for taking the time to leave your review. I’m truly sorry to hear about your recent experience and any frustration this has caused. We’ve reviewed your order history to ensure full transparency:
Your first order was processed and delivered on time.

For your second order, there was a delay as the mandatory monthly review was not completed. This step is essential for clinical approval and must be completed before we can dispatch your medication. We also attempted to contact you by phone to remind you but were unable to reach you.

For your third order, our delivery partner attempted delivery twice, but unfortunately, no one was available to receive the package.
We understand how important it is to receive your treatment on time, and we do everything we can to support our patients throughout the process. Our team sends reminders and follows up when required actions—such as the monthly review—are outstanding.

To avoid delays in the future, we recommend completing your monthly review before your scheduled payment date. If you ever need assistance with this, our customer service team is always happy to help.

Please don’t hesitate to reach out if you have any questions—we're always here to support you.

Kind Regards
Happen Team

Antwort von Happen

11. Juli 2025

Dear Samantha,

Thank you so much for the great feedback! We're thrilled to hear you're happy with both the service and the product. It's always our goal to make your experience smooth and worthwhile—please don’t hesitate to reach out if there's anything more we can do for you!

Kind regards,
The Happen Team

Antwort von Happen

10. Juli 2025

Dear Rob,

Thank you for your feedback — we're so glad to hear that Daisy was helpful. We’ll be sure to share your kind words with her. Providing excellent support is always our goal, and it’s great to know Daisy delivered that experience for you.

Kind regards,
The Happen Team

Antwort von Happen

9. Juli 2025

Dear Drew,

Thank you for your kind feedback.

We’re so pleased to hear that you’re happy with the product and that you’ve felt supported throughout your journey. Knowing that you can count on us when you need help is exactly what we strive for.

If there's ever anything more we can do for you, please don’t hesitate to reach out.

Kind regards,
The Happen Team