Haine & Smith Opticians Bewertungen 

174
•
TrustScore 5 von 5

4.9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The team in Tetbury were super helpful and knowledgeable when needing help with new eyesight issues. Great service and support, good to know there’s a local business like this.

Bewertet mit 5 von 5 Sternen

I have been client for 24 years, my first appointment in 2002! (can I really remember that far back lol ) I have received excellent care with professionalism, humour & Witt. When I’m struggling to d... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I can only give 5 stars, but they truly deserve more. Every member of staff was friendly, professional, and incredibly efficient. They went above and beyond to help me with a form that needed completi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very good customer service and very quick and efficient with going into the appointment. Couldn’t have been any better and as someone like me who suffers with anxiety with some of these things I felt... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Augenoptiker
  2. auch in
  3. Augenklinik
  4. Brillen-Großhändler
  5. Kontaktlinsenanbieter
  6. Sonnenbrillengeschäft

Vom Unternehmen geschrieben

Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

174 Bewertungen

5 Sterne
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1 Stern

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4.9

Alle Bewertungen

(174)

110 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

shout out to lucy in cirencester

cirencester haine and smith is the place to be!! family of 5 and have been coming here for 20 years, we even pop in for a catch up. love to you all, thank you for your service !

28. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Cleo,

Thank you for your kind words and for trusting us with your family’s eyecare over the past 20 years. We’ll make sure Lucy and the Cirencester team see your lovely feedback.

Best regards,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Five Star Service ⭐️

Lovely staff and customer service, helped me find my perfect glasses i love themm. 😊
They also helped me find a good payment plan so i can easily and efficiently balance my outgoings. 😁
I definitely recommend this company. 😄

13. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Abbey,

Thank you for the sparkling review! We’re so happy you found glasses you love. Enjoy your new specs - we can’t wait to see you again soon. 🤩

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Top Service Thank You

You are made to feel welcome as soon as you enter the shop & everybody smiles. My appointment was on time, and nothing was too much trouble. Pardeep, my optician, is just truly amazing and takes her time to explain everything clearly & concisely and discusses my options without any pressure. I believe that I get excellent care and attention and always leave feeling my eyes are being well looked after.

20. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi David,

Thank you for your wonderful feedback! We’re thrilled you felt so welcomed and well looked after, and we’ll be sure to share your kind words with Pardeep - she’ll be delighted to hear them.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Extremely pleased.

As always, they were meticulous helping me choose a new pair of glasses. Less than a week later new specs arrived and after a little fine adjustment I was extremely pleased with them. You can buy cheaper but you can't buy better. I wouldn't go anywhere else.

23. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Pete,

Thank you for the fantastic review—and we love that line, “You can buy cheaper but you can’t buy better.” We might have to borrow it! We’re so pleased you’re happy with your new specs and the care you received.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Would recommend Haine & Smith

Been with Haine &Smith at Malmesbury for over 25 years. Always professional. My daughter and husband also get their glasses/lenses from them. Very happy with them and would recommend.

19. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Clare,

Thank you so much for your loyalty over the past 25 years - it really means the world to us. We’re delighted that your whole family trusts the Malmesbury team for their eyecare, and we look forward to looking after you all for many more years to come.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

I brought in a pair of Oakley…

I brought in a pair of Oakley sunglasses where the screw had come out and was lost
The lady went out of her way to find something to mend them for me couldn't of been more helpful

21. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Clare,

Thank you for your kind words! We’re so pleased our team could get your Oakleys back in action. We’d love to welcome you again whenever you need a check-up or just a quick glasses tune-up - our door’s always open.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Haine and Smith Cirencester have been…

Haine and Smith Cirencester have been so helpful and accommodating to me when coming back to them. They are always so friendly and know exactly how to help, highly recommend!

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Abigail,

Thank you for the wonderful feedback! We’re delighted the Cirencester team could be so helpful and welcoming - your recommendation means a lot to us.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

Malmesbury Branch has Amazing staff

Malmesbury Branch has Amazing staff - popped in to ask if they could put a replacement screw into my glasses after the lens fell out - they completely fixed my glasses and tightened up all the other screws which had become loose. then offered to tighten up my spare glasses - I am so grateful for their help at the Malmesbury High St branch team today

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Vanessa,

Thank you for such a lovely review! We’re so pleased the Malmesbury team could get your glasses sorted and even give your spare pair some extra TLC. We’ll be sure to share your kind words with them.

Best wishes,
The Haine & Smith Team

Bewertet mit 5 von 5 Sternen

LOVE YOU ALL

just 10/10 experience every time. staff are wonderful, customers are lovely, everyone is so friendly and happy to be here. hell yeah 😍 love you all xx

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Hi Lola,

Wow - what a review! You’ve made our day. We love having you with us and we’ll keep working to make every visit a 10/10 (and a little bit of “hell yeah” 😄).

Big thanks,
The Haine & Smith Team xx

Bewertet mit 5 von 5 Sternen

Very thorough and patient examination…

Very thorough and patient examination at the Cirencester branch. Not hurried and well explained by friendly people.

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thank you for your kind words! We’re so pleased the Cirencester team gave you a thorough, unhurried examination and a friendly welcome. Feel free to call in any time - even if it’s just for advice or a quick chat.

Bewertet mit 5 von 5 Sternen

Best.opticians.ever.

Great customer service, amazing staff, long time customers, very accomodating of needs and they always go above and beyond. We even stop in sometimes just for a catch up, love you guys xx

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Best.review.ever! Thank you for the lovely words and for always brightening our day when you drop in. You are always welcome :)

Bewertet mit 5 von 5 Sternen

Friendly helpful expert local services

It is easy to forget these days how important it is to have fantastic shops and services on the high street, and this is especially true of having a fab opticians! I had been finding that annoyance of sunglasses that had stretched over time and were constantly slipping down my nose. I popped into Haines and Smith of Tetbury and the team couldn't have been kinder and more helpful. For 2 pairs of sunglasses they tightened up and reshaped the arms for a snugger fit and even gave them a clean for me! All of this was a complimentary service and why it's important to support local businesses. Many thanks!

15. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thank you for such a thoughtful review! We’re delighted the Tetbury team could help tighten and clean your sunglasses and give you a great experience. Your support for local businesses means a lot to us.

Bewertet mit 5 von 5 Sternen

Brilliant service

From the moment I went into the shop I was greeted by a friendly face, everyone made me feel at ease.Laura was very helpful and honest with helping me choose my new glasses and even some swimming goggles.I would like to thank them all for their professionalism knowledge and friendliness.Please ensure that these ladies know they are a huge asset to Haines and Smith Opticians,many,many thanks,
Liz Hughes 🙂

7. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thank you for your lovely review! We’re so pleased Laura and the team made you feel welcome and helped you find just what you needed. We’ll be sure to share your kind words with them.

Bewertet mit 5 von 5 Sternen

Very friendly and professional service

I visited the Trowbridge branch this afternoon and I was given the best customer service by Chloe and Kerry! Honestly, I don't often leave reviews but their knowledge and support meant that I left as a happy customer!
Thank you so much, ladies, I'll be back for sure.

5. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thank you so much, Judit! It’s wonderful to hear you had such a positive experience at our Trowbridge branch. We’ll make sure Chloe and Kerry see your kind words - they’ll be delighted! Looking forward to welcoming you back again soon.

Bewertet mit 5 von 5 Sternen

Very helpful

Very helpful, good advice and good quality products

31. Juli 2025
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Antwort von Haine & Smith Opticians

Thank you, David! We’re so pleased to hear you found our team helpful and appreciated the advice and products. Your support means a lot to us.

Bewertet mit 5 von 5 Sternen

Very friendly and accommodating staff…

Very friendly and accommodating staff ensuring I was 100% satisfied before walking out with my glasses.

31. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thank you so much for your kind feedback! We’re delighted to hear you felt fully satisfied with your glasses before leaving — that’s exactly what we aim for.

Bewertet mit 5 von 5 Sternen

Welcoming and helpful. Thank you 🙏🏻

They kindly fixed my favorite sunglasses after I sat on them 🥴 and really thought they wouldn’t survive. Welcoming and lovely staff. Thank you 👏👏

29. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

We’re so glad your favourite sunglasses survived! Thank you for the kind words, we’ll be sure to pass them on to the team. You’re welcome back any time. 🕶️🙂

Bewertet mit 5 von 5 Sternen

Quick and efficient

I rushed into the Corsham branch of Haine and Smith when the arm had broken off my glasses shortly before I had to leave for Wales. The staff were calm, kind and professional and quickly repaired my glasses.

23. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thanks, Janet, we’re so pleased we could help in time! The Corsham team will be glad to know their calm and professional care made a difference. We hope Wales was wonderful!

Bewertet mit 5 von 5 Sternen

The staff were brilliant.

24. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Haine & Smith Opticians

Thanks so much for your kind words, Paul! We’re really glad to hear the team made a great impression.

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