Guldsmeden Hotels Bewertungen 90

Dejligt og hyggeligt hotel med en skøn og frodig have.
Perfekt beliggenhed i centrum af Århus.

Jeg har boet guldsmedens hoteller flere gange og har altid været meget tilfreds.
Efter et besøg på hotel Axel, skrev jeg en høflig besked til hotellet og fortalte at rengøringen på vores værelse ikke levede op til deres normale standard og det ville jeg bare gøre dem opmærksom på. Jeg hørte ikke noget, og skrev så endnu en besked at jeg var skuffet over de ikke reagerede på min henvendelse og at de i det mindste kunne anerkende min mail.
Jeg fik så endelig en mail hvor de beklagede og lovede mig et gavekort for ulejligheden.
Jeg takkede og skrev at det var jeg meget glad for.
Gavekortet er bare aldrig kommet, og nu svarer de slet ikke på mine mails.
Desværre en rigtig dårlig kundeoplevelse, der nemt kunne have været undgået.

Corrupt, plotting and covertly anti Semitic houseman at Hotel Axel. Corrupt and unprofessional leader/manager at the housekeeping department. New workers are poorly trained. Scared housekeepers and lack of cleaning standards during housekeeping. Untreated Fungus at bathrooms. Not recommended work place for housekeepers.

Vælg ikke Guldsmeden hotels! Guldsmeden Hotels løber fra sit ansvar. En sten i deres hjemmelavede müsli ødelagde en tand. Hotelmanageren var i samme lokale da det skete og jeg talte med hende med det samme. Hun så hvor ondt det gjorde. Hun beklagede og påtog sig ansvaret. Herefter overleverede Guldsmeden Hotels sagen til deres forsikringselskab, og forsikringsselskabet meddelte blot, at de ikke ville betale for tanden, da jeg ikke havde stenen. (Den blev jo spyttet ud). Virkelig dårlig service - jeg har intet hørt fra Guldsmeden. Ansvar og service kender de ikke til. Nu går jeg selvfølgelig til advokat - men hvor er det vildt dårlig service!

If I could, I would give you 0 stars for your lack of hospitality.

My sister had an unfortunate experience at your hotel yesterday. She came in to use the bathroom as she was feeling dizzy and ill. While staying in your bathroom she felt unwell and faints. While fainting, she hits her forehead on the sink, leaving a huge bump. Now, this part is obviously not your fault. What is a disgrace is the behavior of your receptionist/your employee afterwards.

When my sister came into consciousness, she called for help as she was alone, but no one could hear her. She manages to get up on her feet – still dizzy and somewhat confused - and she asks a male staff member to call a doctor or an ambulance. The staff member is mumbling something and walks away. My sister decides to sit down in the sofa in your lobby with the intention to lie down until the ambulance arrives.
This is when the staff member asks her to leave the premises because she is not a paying customer and therefore not allowed to use the sofa. She tells him that she is feeling unwell and asks politely for a sip of water, which is declined. After being kicked out of your hotel she, luckily, meets a nice lady, who can see that she is not well. The lady asks the staff member when the ambulance will arrive, and the staff member had NOT called an ambulance or any kind of help. Instead, the nice lady calls an ambulance and they drive my sister to the hospital where she was hospitalized for the next 7 hours due to a head concussion.

The fact that your staff declined to help an ill, young woman is unbelievable. I really hope that no one gets sick or unwell inside or outside your hotel. Maybe they can get help if they are a paying customer, but if not – they should not count on help from this hotel.

Fantastisk koncept og fantastisk oplevelse, ikke sidste gang vi har overnattet hos guldsmeden 66, Vesterbro i KBH.

Manon Les suite i Cph
Er en oplevelse
Og har vel alt det hjertet begærer
De er 10-4
Prøv det

We have been here on Manon les suites guldsmeden,
Fantastisk, so Nice.

Vi overnattede på Guldsmeden Babette, i KBH centrum. En rigtig dejlig oplevelse. Meget hyggelige omgivelser og et rigtig dejligt værelse. Lækker morgenmad.
Hotellet går meget op i miljø, økologi og genbrug.
Smilende og venligt personale.