Grönanda Bewertungen 

I bought shoes and they were too big, besides that the socks were very bad condition. They said that they won’t refund me because socks were for free. Sophie completely ignored the fact that the shoes were too big. They asked for pictures, and later another pictures xD. Scam. I won’t let them go so easy on me, Ima bi*ch.

The shoes seem very well made and strong. Unfortunately although I ordered a size bigger than normal, they are far too small.
I have contacted Gronanda regarding exchange and am waiting for their response.
Update: Gronanda have agreed to send a second pair at an even larger size (45 when my normal size is 42!) for which I have paid €13.99 postage.

The shoes method for tightening them when wearing broke after the third time wearing.
I requested a refund and then it got really silly.
They offer very small partial refund stating return delivery to expensive but they are bound to pay it because item was faulty.
That's because they're not a UK company.
I appraised them of UK Consumer Rights Act 2015 but someone called 'Sophie' just kept replying but ignoring my request for full refund, I think Sophie is just an alias.
I contacted trading standards but don't bother they only confirmed what I already knew and don't get involved.
Gronanda now offered 50% refund and I've given up.
Customer service is frankly appalling and I would not recommend buying from them.

Don’t ever buy them Shoes!!!!! Worst Quality - China Scam - Refund Policy is a Nightmare - you have to carry the Costs - first thing on asking for Refund - they give you 35% Cashback. This Product isn’t worth a Dollar/Euro.

The Smell is awefull, wouldn’t put my feet in there.

Once I bought some Watershoes in a Croatia Holiday - 20years back - the Quality was better than Grönanda!!!

poor quality, even worse customer service. Bought shoes in November, delivered in February, didn't fit, still have them now and getting blanked by their customer service team who offered to send a replacement and then decided to go back on that offer and just ignore any more contact from myself. Avboid at all costs and just go to a reputable retailer

I am starting to think this is a scam company. Taken my money and no shoes. Customer service agent Sophie keeps telling me they will arrive soon. I'm now going to have to go through my bank to get my money back

BAD. Do not buy from these people
They ship from China and you cannot return if they don’t fit. They take for ever to reply and offer 35% refund.
DO NOT BUY

Comfiest shoes I’ve ever worn. But took weeks to arrive.

I've waited a little while to give these a review. I wanted to try barefoot shoes and finally bought some. I absolutely love them. I use them for Nordic Walking and general day to day wear. They are very comfy and the grip is amazing. I have wide feet and there is plenty of room. They are different, but in no time I liked the feeling. I'd definitely buy more.

I bought 2 pairs as they make an offer for second pair, so a reasonable price.

Delivery took over 4 weeks, but the problem is the sizing they were way too big.

Many delays in support from "Sophie" who ignored my request of how to get a full refund & offered 35% discount in place, recommending not to return for a refund as very costly. Eventually they said to send them to an address in China at my cost. Not sure they will confirm to receive them and refund me.

Seems very poor practice and support do not waste your money, go elsewhere.

Do not by from this company
Do not buy from this company! Wish I had looked on here first 😞
Bad customer service.
Poor quality, material and fitting.
I paid for return shipping but they did not claim package so was returned to me. Now Sophie is giving me another delivery address.. Its Scam of poor quality products at a high price. I do not believe all the five star reviews are true.

I advise do not buy here!! Orderd two pair the size is not good i have 40 they give 39 but it does say 40.. also the sole in the shoe is not glued correctly there is a sharp piece sticking in my foot i contacted they said i could get halve of what i paid back NEVER AGAIN WHAT A RIP OF!!

After reading some negative reviews, I wanted to cancel my order but the shipment was already done (in less than 24 hours). However, I was pleasantly surprised to get the two pairs of running shoes in the quality exactly as advertised on the company website. The communication with the sales office was immediate and correct.

Very poor quality products. No acceptable return policy. Complete scam. If you order from them, you will get a product (many weeks later), but if you do not like them for any reason - you are out. They will then blackmail you with your chance to pay more to return the product to the address below... but I doubt that they will refund my money when delivered.
Name: Daily Fulfill
Address: South 2nd Floor, No. 318 Shenzhou Road, Houzhai Street, Yiwu City, Jinhua City,
Zhejiang Province
Phone:17757923996

I had many conversations with a 'Sophie' that took way too long for a simple return. This included requesting me to send pictures of the product. All in all, I felt as if they were delay tactics. This sort of company gives China and online shopping a bad name. Do not shop with Gronanda.

Beware deceptive practices. No customer service and no accountability when their systems fail. Truly a shop at your own risk as they offer no solutions but a lot of finger pointing and assigning blame. They provide no proof of delivery, assign blame to the shipper who shifts blame right back to parent company. Yet, here I sit no resolution, no shoes, and without the money for the shoes I have not received. Buyer beware or better yet stay away

I will give it to them that their customer service is decent, quality is ok for the price. But a massive difference in sizes between styles. I bought one pair that are a little oversized, bought another one size down and way too small swapped for same as first still waaay too small.

Think before you buy from this company
Do not buy from this company! Wish I had looked on here first 😞
Bad customer service, 48 hours turnaround time on queries then offer 35 % refund on return return!

I wish i had read the reviews here before any purchase.
(1) False claims that you can change your order within 24 hours.
I could not, within 30 mins, because they simply do not reply you until 48 hours later. Then they reply that the package has been sent out. I asked why the size conversion on their website is different from the international size conversion but they did not reply me. Instead the reply, probably a template for the robot, indicated the package has been sent out and told me to RETURN it IF the size is wrong.

(2) They offer No Tracking and No Help
It has been specifically 17 days from my order and unfortunately you do not get a tracking link for your package. So I emailed the Customer service and 'Sophie" did not reply the question as to WHERE it is and WHEN should I expect it to arrive. "She" simply replied me it has been sent out.

At this point, I am convinced Gronada is a scam, I totally regret the purchase and hope that you do not get scammed like me.

Update: 21/8/2024

In sheer frustration I contacted PayPal through whom I paid for the goods. Mercifully they said “We’ll open a dispute and get it resolved for you.” Hopeful. A dispute was opened, and this seemed to light a fire under Grönanda’s bottoms. The frequency and tone of the correspondence improved markedly. I eventually received the order six weeks after the dispute was opened. The trouble was that they’d got the size wrong again, and the quality of the shoes was abysmal. I told PayPal and they secured me a full refund.

Never buy from these scam artists, ever. If you get sucked in and you used PayPal you’ve got a hope of getting your money back.

Update: 17/6/2024.
AVOID BUYING FROM GRÖNANDA.

If I could give zero stars I would. I have had a protracted email battle with Grönanda in China. They say that I can have a partial refund if I return the incorrect order to China at my own expense. Repeated emails from me asking that they simply send the order that they got wrong met with different permutations of the same response. They stopped replying in the hope that I would let it lie. I won't.

I have ordered three times from Grönanda. Two of the orders were delivered on time (ish) and were fine. I am really happy with the quality of the shoes and the fit for my wide feet is very comfortable, just like they promised.
I ordered some slippers and a cork foot massage ball for my wife's birthday. When this order arrived it was incorrect. Instead of what I ordered they sent a pair of size 9 shoes. Oh well, says I, these things happen. I'll give their customer service folks a call. Ah, no contact number. Never mind, I'll email them, and so I did.
That's when the protracted email conversation began with Sophie - definitely not her real name. I explained the issue and expected them to re-send the order. I was asked to take a video of what I'd received to show what the issue was. Hmm, that's unusual, I thought. So I made a short video and sent it back to Sophie. That'll be the end of it, I thought. No. There followed a long email conversation, the upshot of which is that I have to return what they sent me to China at my expense before they will give me a refund. I didn't want the refund, I just wanted what I'd ordered. This appears not to be possible.

Do not buy from this company! Wish I had looked on here first 😞
Bad customer service.
Poor quality, material and fitting.
Refusing a return for me currently!