Graco UK  Bewertungen 

I help run a baby bank charity and we had a move with me donated without an electric adaptor. Graco have been amazingly generous and are sending us a replacement free of charge.

Poor customer service, been trying to get a flimsy faulty swing picked up and refunded for weeks. The quality of the products are absolutely awful. Definitely do not recommend anyone to buy from this company unless you like being ripped off.

Ordered replacement parts and they are sending for free in couple of days. It’s a great service and will definitely recommend to my friends.

A replacement part was offered free of charge but unfortunately due to the age of the product, this was no longer available. However I was very impressed with the efficient and helpful customer service.

Best brand for prams, pushchairs and baby car seats, period. Stylish, sturdy and easy to handle, they become outgrown before they show any signs of severe wear and tear - which is good for the environment too, as prams can be passed down or sold instead of buying anew. I also have had a good experience with one of their customer service advisors (Caroline), who acted promptly on my request and kept me constantly updated.

Brilliant customer service. I have been kept informed all the way thru. New parts have been sent out to me FOC.
Absolutely would buy from this brand again.

Very impressed with the customer service team, very understanding, kept us up to date with what action they were taken and gave a ETA of how long the parts would take, We lost the poles for a travel cot and were fully prepared to pay for replacements. After a couple of very helpful emails, they had new ones sent to us within a few days at no cost. Very unexpected theses days. First class customer service.

Really impressed with the speed in which they replied and sent out a replacement part.
We mislaid the straps/harness for one of our car seats and were fully prepared to pay for a replacement. After enquiring, they had new ones sent to us within a few days at no cost. Superior customer service.

I had an enquiry regarding a replacement cover for our high chair. The correspondence was immediate. I wastold that eventhough they do not sell parts for their item, they would check to see if it was in stock and would send it free of charge as a gesture of goodwill. I have found their level of customer service second to none, and they could not have been any more helpful in my query. I will definately highly recommend this company and all of their product as they are of the highest standard. Thanks again

Wanted to buy an additional set of Isofix guides to share the car seat between two cars, Contacted Graco who sent us an additional set f.o.c. by return of post. Fantastic customer service. Also car seat excellent quality and value for money.

We had lost our travel cot cover when we had to look after my granddaughter at very short notice and customer services were excellent helping us to get a replacement.

Contacted Graco customer services via their website contact form to see if replacement poles were available for the bassinet on the travel cot I had purchased second hand, I was surprised and very pleased to be told that the parts are available and would be sent to me free of charge. The responses to my query were quick.

Excellent customer service I emailed for a replacement part I had lost and the lady who replied was lovely fast and efficient I will definitely buy from graco again and also recommend them to anyone as I’ve never had a problem with any of there products before but if ever there was a problem I believe it will be dealt with fast so I’m confident to shop with them 😁

This is how all customer service should be! Phoned today for a replacement hood, the call was answered within 5 seconds. The lady who I spoke to was lovely and 2 minutes later the replacement part was ordered for me. couldn't ask for anything else. I would definitely buy from Graco again.

Excellent customer service. Was looking for a front hood for my double stroller. Prompt reply from Caroline @ customer service and they sent me a brand new front hood. Wonderful service by graco. Highly recommended.

Graco uk : on contacting Graco about our highchair seat cover getting split after loaning it out I found them to be excellent curtious and very helpful . They are sending me a brand new one free of charge. What an excellent company to deal with
Nice one graco and staff

Excellent service from Caroline @Customer service. I contacted them to look for replacement booster seat cover and she arranged replacement free of charge in no time at all. Her customer focused approach should be taken as an example to all other companies! Thank you, much appreciated!!

I contacted graco to see if I could buy a new handle bar as mine broke and I stupidly lost it! I was so pleasantly surprised when Caroline the customer service rep said they would send a replacement bar as a good will gesture! To say I am happy is an understatement. Amazing customer service !

I cannot recommend them enough, I lost part of my travel cot and they have been so helpful in getting a replacement and bearing with me whilst I replied and got the required information. Thank you so much!

Excellent service and go above and beyond