Graco UK  Bewertungen 

Purchased a Graco Breaze Lite in August 2021. It was used by grandparents approximately 2 hours per week. The brake has stopped working and the bar cannot be moved at all. Service with Amazon and Graco was very poor. We are left with a broken stroller to dispose of and a refund thay doesn't cover the cost of a replacement. An incredibly poor product and pointless warranty.

I contacted Graco, about the duet swing and rocker chair, my son had it for 12 months for my grandson, then past it to my daughter for our latest grandson, unfortunately, he lost the plug and lead for the swing 😭
I contact Graco, and a lovely lady Lisa, replied to me, saying the don’t Have a spare parts department, but we do have a plug and lead, and as a goodwill gesture we will send it to you free of charge.🥰

I can’t thank her enough, she is sending in the post, and should have it in the next 3 day.

Karen was really helpful in resolving my query and sending me spare parts efficiently and quickly. Great customer service :)

Very happy with my quick and helpful service received from Karen who assisted and took care of me during my enquiry..
having a replacement sent out on them & truly appreciative of this

Much thanks again !!

On opening the box with a child’s booster seat in I found a safety belt was missing. I texted an agent called Karen and this lady sorted it out for me. So the missing belt is now on it way.
Thank you Karen for your help.

Karen is the most helpful and efficient customer service contact I have ever encountered (that includes John Lewis!). She responded very quickly to our needs and kept us fully informed. All cleared up within the promised 7 days. Well done and thank you.

Karen at Graco was absolutely fantastic sorting out a query that I had. She was excellent in her reply to email queries. Excellent customer service thank you.

I am really happy with the service I have received from this company. We have a double travel system that is a really great pram, spacious and suitable from newborn to two toddlers!
They go the extra mile to help when you need it.

Amazing company
Needed spares and they were so quick and helpful
I would recommend Graco UK 100%
Absolutely amazing customer service

I purchased a Graco Travelite pushchair last year, only used it a handful of times but lost the bumper bar and couldn’t find it anywhere! I emailed Graco and asked if they had one I could purchase or if they had one I could have.
I spoke to someone called Chelsea Jones who apologised for a delay in responding (I didn’t mind anyways) and continued to ask for details of the pram to find if they had spare parts for the model I had. She continued with saying they don’t currently sell spare parts but was happy to send one free of charge. After sending the Specific Model Number, Chelsea emailed back saying the product requested has been placed as an order and would be with me within 3-5 working days.
Chelsea was professional and polite and for this, I will definitely buy Graco products again.

Great experience with Graco. Lost my cup holder for granddaughters car seat. Called them and spoke with Caroline. She was most helpful in locating a replacement and sending to me.

I am very disappointed.
I purchased 2 All Ways Soother Swings for my twins. After 2 months of using the swings, one of them became faulty and the vibration is no longer working effectively. I reached out to Graco customer services and the employee who dealt with me attempted to do all within her power despite me sending videos of proof that the chair was faulty but all she could offer was for the chair to be collected for inspection before a replacement could be issued.
This option is not an option for me. I am a mother of 3 month old twins and I am alone during the day with my babies therefore I have become heavily reliant on these chairs because I bottle feed my twins in them. I cannot be without a chair whilst it is inspected. I expressed this to customer services but there was nothing that could be done about it. I even enquired about a replacement hire chair whilst mine was off for inspection which I was happy to pay for but this is not an option either. I was asked if I could borrow another basic bouncer chair whilst I sent it off for inspection but this is not an option for me either despite asking everyone I know.
I have spent over £300, only had the item 2 months and I now have to be left with a chair that is faulty. I really do not think this is fair.

My email enquiries were dealt with quickly, courteously & with a helpful response. They exceeded my expectations & I would highly recommend their products. There was no fault with the product. I had lost a component, a harness, for my car seat. Totally my own fault. But a replacement was offered free of charge quickly & without quibble.

Brilliant customer service. Extremely helpful and managed to resolve my query and has arranged for replacement parts. Thank you Karen!

Couldn't have asked for better service when emailing about a missing part form our rocker, they sent out a new part the next day after sending all the info. Very pleased thank you

We had a strap break on the harness and requested help on how to replace it. After roughly two weeks, as they were very busy they stated, we were helped quickly and efficiently. They asked for pictures of the damaged peice and then processed the replacement which was delivered within days. At no cost as well! We recieved more than we thought we would and are very grateful to the support staff for helping us.

I emailed Graco to ask about a replacement raincover as i couldnt find info on which one would be suitable for my pram, They replied back asking for delivery info for one to be sent out for free as a gesture of goodwill. This company went beyond expectation and i greatly appreciate it!

This review concerns Graco customer service and not Graco Car Seats. Because of totally useless demonstration video and a totally useless instruction book that has more languages than the actual instructions themselves, I cut a hole in my grandchildren's car seat to get a release mechanism that I could have gotten to through what we thought was a strap adjustment for future growth. If you buy the Graco turn to me 360 car seat, ask Graco customer service to send you the short video they made on how it works. They explained it better than any you tube video or instructional manual did. Pros Graco Customer Service Cons, instructional manual and demonstration on you tube. Well done and thank you Graco Customer Service. Update, in a Gesture of Good will, Graco are sending me a replacement cover for the hole in the fabric. I have always used Graco Seats and had no hesitation in buying this seat, the issue was it sat in my wife's car for so long before they used it, they had not realized the mechanism was inside the seat and that the manual did an extremely bad of job of showing it that I had to call customer service to get it clarified.

We had a second-hand car seat which was missing a pad for the lap buckle. Graco were very helpful and offered to find a spare pad that would work and sent it fee of charge. Excellent Customer Service.