Graco UK  Bewertungen 

As a new Grandma, I had a couple of issues with my gracoturn2me car seat. Nothing at all to do with the product, more to do with me being confused with instructions. Emily provided me with all the help I needed to ensure my Granddaughter was comfortable.

Absolutely amazing experience!I bought a Graco Myavo and for a good priceI have a great product.When I lost the armbar the Graco customer service was happy to help me, sending a new one free of charge...I am a very happy customer!

Seat damaged under warranty, company completely binned me off, received very poor help from CL, shame on you and everyone who works there, con artists with cheap Chinese parts.

Ordered Turn2Me™ i-Size R129. Waited for 1 months just to figured out DPD returned it because Graco did a mistake.
Asked for help and they said they cannot do anything. Was left out without 300 eur for two months.

The Graco high chair seat pad had a stain which couldn’t be removed. An email with a couple of photos was all I had to do and just over a week later a new one arrived and the high chair looks like new again.
One very happy Grannie thanks to Lauren’s promo and efficient help!

Wonderful experience, thank you Henriette. I washed the covers to my car seat but somehow lost the white clip that fits the bottom pad into place. Henriette responded immediately and explained that they don't sell accessories but will post me out the clip free of charge. Hopefully it will arrive before half term so I won't have a problem travelling. Thank you very much.

Actualización: hice un pedido de una silla de bebé de coche que consistía en dos piezas, la base isofix y la propia silla. Me cobraron ambas, pero en el envío vino sólo la silla y no la base isofix, y nadie sabía nada de la base, ni el transportista (Seur), ni la propia tienda. Después de mes y medio escribiéndoles y despotricando de ellos en redes sociales, he de decir que lo han solucionado y me han enviado la base isofix. No volvería a comprarles nada, pero creo que es justo decir que finalmente solucionaron el problema.

I ordered a stroller duo stadium by Gracobaby.eu on 23/12/2023 but unfortunately till now i have not received any update about delivery

Have purchased a Graco for my first son. Four years later it served us well and was used for my second until it was just too big for what we needed. So we bought a Graco stroller for the two year old this year. Never had an issue with the buggy but the stroller started to become hard to push as the two front wheels stiffened in the last couple of weeks.

Contacted Graco support and explained. Sent across the details and the requested video and asked for replacement wheels. Recieved them about 4 days later.

I bought Graco stuff (including the car seats) due to a bunch of YouTube reviews. Now I plan to keep on buying Graco due to their excellent customer services. As long as they continue, I'm happy to be their customer.

Special thanks to Lisa for helping us out.

Customer service was amazing! I emailed regarding a misplaced plug expecting to either have to pay or source elsewhere and Graco have very generously sent me one out. Thank you so much! This has made a very tired mum so pleased that I can get the swing up and running again! Thank you Lisa! Xx

Fantastic service . Needed a replacement head/body support cushion for my move with me chair ,my problem was soon sorted by Ella who was very helpful thank you so much

Absolutely fantastic service, we misplaced our head support for our Move with me and Graco sorted it out no problem

Graco Baby immediately took interest in and ownership of our concerns regarding Front vs Rear facing of car seats for our twins. We were provided with clear & explanatory guidance that went beyond simple 'answers' to 'questions'. Ultimately, we were left with an understanding of the issues and with confidence concerning the safe use of the Graco Turn2Me car seats. This was Customer Service at its empathetic best. Thank you.

Lisa was very helpful, efficient and helped to resolve the issue I had very quickly.
Communication through out was professional; couldn’t ask for a better service.
Thank you

Wow, their customer service has really blown me away. We bought a travel cot a while ago from Amazon but my daugther had an accident and we weren't able to clean it properly and get rid of the smell of the mattress. I only wanted to ask Graco if it was possible to buy a new mattress but without hesitation, they sent me one for free. Ella from customer service replied immediately and the whole enquiry was dealt with within minutes. A few days later I received a lovely new mattress.

Thank you so so much. I'm expecting my second baby later this year and it makes me very confident to order Graco products again :)

We have a Graco Stadium Duo that has had fair use and the back wheels where threaded to bits (they have had a good run!).

I contacted Graco enquiring about where I could purchase replacement wheels and although they replied saying they don't sell them, they were very happy to help me obtain some directly through them. The process was quick and smooth. Got the new wheels now and the Stadium Duo is ready to roll again!

Thank you Ella for your amazing customer care!

Absolutely incredible experience with the fantastic Graco customer service team. We are massively happy owners of the fabulous Graco Evo XT pushchair. one of the front wheels gave in after 2 years of constant use, the washers that hold the wheel in place came off after our older son used the pushchair (he's definitely over the stated 15 kg weight limit). The wheel was damaged, but we were still able to use the pushchair for next couple of days. Then the inside spring came out as well and we were gutted as it seemed impossible to find an online shop that would just sell the wheel. However...after getting in touch with the Graco customer service team in the UK, we were told that a set of replacement wheels will be sent to us and delivered within the next 3-5 working days. Absolutely incredible customer service. Everything is free of charge, how amazing is that!!!

our second fantastic Graco customer service experience was when we were in touch regarding missing buckle from a high chair harness. A completely new padded seat part for the high chair was delivered free of charge within days of being in touch initially with the team.

I'm absolutely amazed at the level of service the Graco customer service team provides. Thank you very much for being so incredibly helpful!

Customer service par excellence! I contacted Graco as wanted two replacement car seat covers. Was told they weren’t parts that they normally sell but would send two to me for free!! I couldn’t believe it - wasn’t even asked to contribute to the postage which I would happily have done. Extremely rare generosity and service. Highly recommended!

Ella was so so helpful and helped to resolve my complaint quickly and very effectively.
Thank you graco

I purchased a car seat via there website it was 1-2 day delivery I’m still waiting on day 4 I have emailed and phoned and even spoked to dpd who say they still haven’t received my car seat there customer care and service is disgusting my £180 car seat has vanished with no reply to my email and no help over the phone as to where it is not even an offer of a refund if needed quick enough to take ur money but don’t care after you have paid I am contacting trading standards and also giving the go ahead for legal process via my solicitor