Graco UK  Bewertungen 

What an incredible company! I lost a part from my Evo Avant pushchair. I sent an email to their customer services and hey presto they're sending me the part for free!!!
How many companies do that ?
Well done Graco.

Amazing customer service, very quick to help over the phone, email, from start to finish, Lisa helped me every step of the way. Thank you!

Very healpful customer service. They solved my issue right away. I lost a part of my baby's car seat and when i contacted them they offered to send me a new part free of charge. Thank u Graco team very much appreciated.
NB: This is my 2nd Graco car seat for my 2nd baby.

Customer service was top rate. I have a Travelite pushchair which had a bit of an incident and went down to three wheels, the idea of carrying a 13 lb baby everywhere or forking out for a new pushchair was terrifying but in stepped Graco , they posted out two wheels completely free of charge! Life saver, thank you Graco.

I expected to pay for the replacement cable but they were more than happy to send me a new one free of charge! The lady on the phone was really polite and took my details and it was with me the next day via DPD! Couldn’t ask for better service really!

Recent bought a Graco buggy through Smyth toys and had a poor experience with their customer service. I reach out to Graco directly and found their team excellent (Lisa especially) couldn't have been more help with my request,
Thanks again
Fergus

Ella went above and beyond to help me sort out an issue. Great customer service and support. Really, really appreciate it 🙏.

I lost a shoulder pad from my granddaughter’s Graco buggy.
I emailed Customer Care at Graco to ask if I could buy a replacement. Ella, who replied very promptly, said they did not have a spare parts department, but if they had the part, it would be posted to me free of charge. All I had to do was send a photo of the serial number, to ensure they had the correct pad.
I did so and the following dayI got an email from Ella saying that my part had been posted to me.
I have paid for replacement parts and postage and packing for several things , and not had the exceptional service I got from Ella at Graco.
Well done and thank you so much.

Fantastic products and their customer service is top notch!! Joanna was so lovely and helped me really quickly!

Graco customer care is fantastic. They have helped me to find a Highchair cover as I needed a replacement. They do not manufacture the brand I need, but will send me a cover with no charge as a goodwill gesture. Many thanks to Graco and Caroline in customer care.

Never before had such good experience with any customer services. Lisa from Grace is simply THE BEST! She simply took the customer care to the next level! Very other customer across all industries should follow the Graco's ways of dealing with the customers. BRILLIANT

I was looking for buying back wheels for my stroller and Lisa who answered my email sent the wheels for free to me. Appreciate that. Thanks Lisa and Graco for this! You made a customer happy and I strongly recommend you.

Caroline dealt with my query very quickly and was really helpful. After not being able to purchase what I needed they offered to check stock for me and send me out the replacement cover I needed. Graco customer service is outstanding and I will be purchasing a new car seat for my son soon and I definitely will not hesitate to use this brand or recommend to others.

The team really went above and beyond to help me get the right product. Service and product exceeded expectations. Thank you Lisa 👍

My mother brought a graco stroller for my 2 year old about 15 months ago. The leg snapped last week. She had previously reported a problem with the straps over the phone. The operator asked us to send extensive photos of the fault. We ended up not sending them because the pram still seemed fairly safe even though the baby was sometimes leaning forward in the pram. Anyway, I now think that the broken leg was probably linked to this problem with the straps which may have affected how the babies weight was distributed.

I imagine that for the leg to snap, when the child is only two years old that there must be a problem with the manufacturing and that the problem probably started, before the warranty was over.

When I contacted GRACO about the issue with the snapped leg I was asked to provide extensive details about the pram and my child.

I had to provide my child's weight and height and extensive photographs of the pram from all angles.

I was also asked to provide an image of a label which the pram turned out not to have ever had on it. To prove that the label didn't exist I ended up sending three videos of me searching for the label and deconstructing the pram in order to prove that it was not present.

Anyhow, at the end of a lengthy and time-consuming email exchange I was told that the pram is simply out of warranty and that I would not be receiving even the smallest Refund.

I am very disappointed by the customer service offered by GRACO both because of the time wasting and lack of a refund.

I see that GRACO has responded to this claiming that their team is working with me towards a resolution.

This is not the case I have already been informed that I will be offered no help at all.

We have always sought out graco car seats for the affordable price and user friendliness. We recently bought a second hand graco pushchair and contacted graco regarding some replacement parts to extend the life of our product and their customer service was happy to help. Will always recommend graco.

Fantastic service from Graco, lost the harness to my nautilus car chair and Graco informed me they don’t sell spares but they will send one out free of charge. Fantastic customer service.

Graco customer service department have arranged to send a whole new seat and harness for my child's high chair for no charge, which is extremely kind, especially as I was only missing one small part of the harness attachment. The communication has been helpful, clear and replies promt. Fantastic customer service! I will definitely be buying further baby items from this brand.

Lost power lead for my move with me baby swing, contacted the company who informed me that they don’t sell spares but if they have one in stock they’ll send it, they did and are sending one out today all free of charge! What fantastic service!!

Customer services were incredibly helpful and friendly. The request a callback option was fantastic and I received my call back within a minute. Highly recommend.