Gold and Cherry Bewertungen 710

I purchased inexpensive keyboards two times for my iPad Pro, returned both. Determined to only make one more purchase I researched keyboards. I contacted Gold and Cherry and after several emails back and forth with customer service I am convinced this is the company I should purchase from. Their response to my questions were prompt and detailed even when I didn’t fully understand the information.

Update: I contacted Gold & Cherry as per their request in response to this review. “Angelo” sent the exact same email, word for word, offering another keyboard case for 50% off.

I received a Gold & Cherry iPad keyboard case for Christmas.

I charged it normally out of the box. I discovered two days later that the battery does not hold its charge. It claims to hold its charge for 180 days on the box.

The warranty is absolutely useless. The only resolution “Angelo” offered to sell me another case for 50% off (approximately another $125 CDN), which also will come with no warranty.

I asked how I could replace the battery, that inquiry was ignored.

I asked about returning the product all together. That can’t happen because there is only a 14 or 30 day (depending where you look or who you ask) return period and if you open the box, it immediately becomes ineligible for return. This vendor has no accommodation for things which may be holiday gifts. “Our return or replacement policy is applicable for 30 days from the date of delivery, provided the box remains unopened”.

They have since stopped returning my emails and I’m stuck with a product which has a defective battery.

I can tell this isn’t a one time issue, as TrustPilot and the BBB have so many posts complaining about the warranty and support.

This company is not legitimate. They did not ship my package, provided tracking information but post office never received the package. When I tried to call their office number, no one ever answered. I tried messaging them on Instagram, they responded they would check into it but said package is delayed. They have now blocked me from commenting to warn other customers on their website.

The original product I received (iPad wireless keyboard) was only working when plugged in. After emailing support, they helped me troubleshoot to see if that would fix the issue. When the troubleshoots were not working, they sent me a replacement at no charge. Throughout the whole experience Angelo was very helpful.

I have to say! This has to be one of the very very best companies I've ever worked with.

I love my iPad case!!!! Gold and Cherry gets 10 Stars from this brilliant product to outstanding customer service.

I am so impressed with this company, I would recommend highly!!!!

They will make sure you are completely delighted with your purchase.

I sure am!!!

Thank You Gold and Cherry!!!

BEWARE - Limited One Year Warranty is VERY limited.
Angelo from the company responds "Our return or replacement policy is valid 30 days from date of delivery." 6 weeks after purchase case cracked in one corner - Angelo replied the above comment to my complaint.
8 months after purchase of keyboard keys start printing double letters... once again Angelo replies the "Our return or replacement policy is valid 30 days from date of delivery." This product is definitely
Buyer Beware as their customer limited one year warranty is not honoured in any way or for any issues.
Angelo offered to send me a new battery for keyboard on a January 9 email and then refused to do so.
Please DO NOT PURCHASE from this company.
The answer they provide is just a standard reply as they have not reached out to me to fix this issue-again they do not resolve issues after they see your $$$

Delighted by the quick response to my inquiry. Highly recommend this company.

I ordered several items. All came in and I have been really pleased. I had one item that had a problem. They fixed the problem very quickly. I would definitely recommend this company to anyone.

This company is truly a scam. I ordered the iPad Air case thinking it was a good product . However within minutes of reading reviews not from their website I realized that this product was probably a scam. It was totally my fault not doing thorough research before buying . After 10 minutes since I paid, I sent a follow up email to please cancel my order . There was no number to call or anything .

18 hours later they shipped the product anyway . Robbery . Even though I emailed 10 mins after placing the order to cancel my order , they are taking $25 off my full refund and I had to pay $15 to ship it back to them .

This company is a SCAM . No company that truly believes in their product would force people to pay $40 just to return a product they didn’t want / unsatisfied with and tried to cancel right away .

I never even open the package because I know it’s garbage and they take more money out of your refund if you open the package .

I had quite a time getting my new ipad keyboard to work, so after several nice emails from them, I received wonderful instructions from a tech and followed the instructions to a T. Wonderful. It worked.

Quick and caring response to my issue…. I am very pleased with mypurchase

Beware that their return policy is only 14 days even during the holiday season. My husband ordered me a watch case for Christmas and of course he ordered it more than 14 days beforehand considering how shipping can be in December. The case and band are way too big on me and now I am stuck with a $150 case that is useless to me. Most companies make exceptions to their return policy at Christmas time, but they do not.

Very fast response to my question about this product.

I received an immediate response with excellent information. My device was up and running in no time. Thanks to Angelo

I had an issue with my ipad case. It was not working properly. I sent an email and within a couple of hours I had my answer and everything was good again. I am appreciative of your service and I adore my ipad case. It is the best option available anywhere, I’ve looked!

prompt and provided the solution i needed

In several of their Black Friday ads there was a code to save $ on the item(s) one could use to have the Black Friday deal. Every single time I tried applying the code (s) it never worked.

After reaching out to the company concerning the frustration I was experiencing using the code, they sent me a new code to apply and it worked!
I then purchased the item I wanted with a Black Friday discount.

My second IPad case and couldn’t be happier with my purchases !

Prompt accurate response to my inquiry. Much appreciated.

Rarely do I wish for a 0 star option. This company is a scam. I purchased a case for my new iPad as well as a mouse. Didn’t get to use the mouse as the keyboard in the case would not charge. Obviously a bad battery. “Angelo” responded to my support email with a list of instructions, this I understand. None of these things corrected a bad battery but I tried them, when I responded I was asked to send a short video of the problem. How am I to video the case charging overnight but still being a 2% battery? When I simply asked for a return label I was directed to the STRICT return policy that even requires you to have the decorative paper sleeve that came around the box. They obviously resell these faulty items as I noticed a scratch on my case as well. Stay away from this shady company and buy your iPad case from Amazon where they are 1/3 the price and the buyer has some protection. I fell prey to this as they were recommended to me by a friend and so wish I had come here first to see reviews. “Angelo” will likely respond to this as if they care but they got my money and very much do not care to make anything right. (Sent from an iPad with no case)

UPDATE: the case I ordered from Amazon for $60 is this exact case expect the battery in the keyboard isn’t bad. Please beware before buying this from Gold and Cherry