Rickie Joseph was extremely helpful and patiently took me through the portal functions and answered my questions politely and thoroughly - thank you Rickie.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Leanne Pearson was amazing! Her Customer Service skills were brilliant, she was patient with me whilst i tried to explain what i needed help with, she listened when i asked questions and gave me conci... Mehr ansehen
New energy provider for my property. Contacted their billing team and Rickie was fantastic and very helpful. I setup my account, paid the balance and all sorted. Rare you ring and number and talk to t... Mehr ansehen
Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...
Kontaktinformationen
4 The Cloisters, 12 George Road, B15 1NP, Birmingham, Vereinigtes Königreich
- 03453073433
- lisa.gregory@gingerenergy.co.uk
- gingerenergy.co.uk
4.8
Hervorragend
260 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My call was answered straightaway
My call was answered straightaway, very helpful agent, knowledgable
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback
Kind regards,
Ginger Customer Services Team
Leanne - very helpful
I spoke to Leanne. The first time I tried to call I didn't get through to anyone, but having gotten through to her she was extremely helpful, setting up my account, portal access, and talking me through the current bills.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your feedback.
We’re sorry you were unable to get through when you first called, but we’re pleased to hear that Leanne was able to assist once connected. It’s great to know she helped set up your account and portal access, and talked you through your current bills clearly.
We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Good customer support
Ginger Energy responded to our enquiry promptly and solve our problem.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that your enquiry was responded to promptly and that we were able to resolve the problem for you.
Kind regards,
Ginger Energy Customer Services
How the heat system runs?
The answer to the question is to explain in detail.
(By Anna Bennett)
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your feedback.
We’re pleased to hear that Anna was able to explain how the heat system runs in detail and answer your question clearly. We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
On the ball and helpful.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you found the service helpful and on the ball. We appreciate you taking the time to share your experience.
Kind regards,
Ginger Energy Customer Services
Customer service feedback is timely
Customer service feedback is timely, and the registration process is convenient.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you found our customer service response timely and the registration process convenient. We appreciate you taking the time to share your experience.
Kind regards,
Ginger Energy Customer Services
Excellent
Leanne was extremely helpful and resolved my query quickly, efficiently, and in a very charming manner - excellent!
20. Mai 2026
Bewertung ohne vorherige Einladung
good customer service
Leanne in the Ginger billing team was very helpful and was able to fully deal with my query quickly and cheerfully. Thank you very much.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Leanne was able to resolve your query quickly and efficiently, and that you found her manner so helpful and charming. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
Anna Bennett
Anna was very helpful with reinstating our account when our letting agents had a system error sending false information regarding our tenancy to ginger energy. Very responsive and quick solution.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Anna was able to help reinstate your account following the incorrect tenancy information received from your letting agent. It’s great to know she was responsive and able to resolve the matter quickly.
We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Saba Williams was very polite and…
Saba Williams was very polite and professional. I was very satisfied by the manner she handled my query.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Saba was polite and professional, and that you were satisfied with how she handled your query. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
I had a great experience with Saba from…
I had a great experience with Saba from Ginger Energy. She was incredibly helpful and responsive. When I requested a missing statement, she sent it to me straight away without any delay. Her efficiency and positive attitude made everything so easy. Highly recommend Saba – a real asset to the team!
12. Mai 2026
Bewertung ohne vorherige Einladung
Ginger Energy were always really swift…
Ginger Energy were always really swift on their communications whenever I have emailed them - and they’ve always been really clear and helpful with any questions or queries I’ve had. I liaised with Anna Bennett and she was a big help!
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Saba was helpful, responsive and able to provide the missing statement straight away. It’s great to know her efficiency and positive attitude made the process easy for you.
We’ll be sure to pass your comments on to Saba, and we agree she is a valued member of the team.
Kind regards,
Ginger Energy Customer Services
Great Help From Anna Bennett
I had an issue accessing my customer portal, and Anna Bennett provided excellent support throughout. She responded promptly, re-enabled my access, and ensured I received a new registration email to reset my password. Very efficient and professional service.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Anna provided excellent support with your customer portal access, responded promptly, re-enabled your access and ensured you received a new registration email to reset your password.
We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
Leanne Pearson is Brilliant
Leanne Pearson was brilliant when I called earlier today. Expertly handled my many questions and updates I requested for several properties. Brilliant phone call :)
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Leanne was brilliant during your call and expertly handled your questions and requested updates across several properties. We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Great Customer Service
I had a really positive experience with Ginger Energy’s billing team. I had some confusion regarding my account balance and invoices, but Leanne was incredibly helpful throughout the process. She took the time to clearly explain everything, including how the credit on my account worked and what would happen next.
Her communication was prompt, professional, and reassuring, which made the whole experience much smoother. I really appreciate the support she provided.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you had a positive experience with our billing team and that Leanne was able to help clarify your account balance, invoices and account credit. It’s great to know her communication was prompt, professional and reassuring, and that this made the process easier for you.
We’ll be sure to pass your comments on to Leanne.
Kind regards,
Ginger Energy Customer Services
Anywhere else is better
If you are able to go with another provider do it.
3. März 2026
Bewertung ohne vorherige Einladung
Excellent Customer Service by Saba Williams
Saba was super helpful in explaining the issues with the statement and invoicing.Excellent customer service!!
29. April 2026
Bewertung ohne vorherige Einladung
very helpful and understanding
Anna very helpful and understanding to my situation, would give her 6/5 stars if possible, would even argue she deserves more pay....
24. April 2026
Bewertung ohne vorherige Einladung
Fantastic Customer Service from Leanne
Leanne at Ginger Energy has been incredible helpful in providing information for me over a nearly 3-month period while I worked to understand charges on my account.
She has been responsive, helpful and knowledgeable, including proactively reaching out to other teams to obtain all of the facts of the situation, which has put me in a really strong position to take everything forward to the necessary parties.
Thank you Leanne - great customer service, patience and understanding of a tricky situation!
24. April 2026
Bewertung ohne vorherige Einladung
Anna Bennett attended to me and she was…
Anna Bennett attended to me and she was very polite, understanding and gave me a good listening ear, she also did what I asked and explained things in a way I will understand.
23. April 2026
Bewertung ohne vorherige Einladung
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Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.