Rickie Joseph was extremely helpful and patiently took me through the portal functions and answered my questions politely and thoroughly - thank you Rickie.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Leanne Pearson was amazing! Her Customer Service skills were brilliant, she was patient with me whilst i tried to explain what i needed help with, she listened when i asked questions and gave me conci... Mehr ansehen
New energy provider for my property. Contacted their billing team and Rickie was fantastic and very helpful. I setup my account, paid the balance and all sorted. Rare you ring and number and talk to t... Mehr ansehen
Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...
Kontaktinformationen
4 The Cloisters, 12 George Road, B15 1NP, Birmingham, Vereinigtes Königreich
- 03453073433
- lisa.gregory@gingerenergy.co.uk
- gingerenergy.co.uk
4.8
Hervorragend
260 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a very useful and helpful call with…
Had a very useful and helpful call with Joseph Rickie. Would definitely recommend this company due to their customer services and especially mr rickie
3. August 2026
Bewertung ohne vorherige Einladung
Saba has been helpful
Saba has been helpful to sort out the problem of the missing readings of the meter
3. August 2026
Bewertung ohne vorherige Einladung
Saba was prompt
Saba was prompt, courteous and efficient
28. Juli 2026
Bewertung ohne vorherige Einladung
Felt that the customer member was very…respectful and polite
Felt that the customer member was very respectful and curtious with his mannerism.He made the the whole transaction easy and stress free which is of great importance to me specifically.
31. Juli 2026
Bewertung ohne vorherige Einladung
Simple and straight forward
Simple and straight forward. Refreshing. Well done Rickie..
29. Juli 2026
Bewertung ohne vorherige Einladung
Leanne Pearson was amazing
Leanne Pearson was amazing! Her Customer Service skills were brilliant, she was patient with me whilst i tried to explain what i needed help with, she listened when i asked questions and gave me concise answers. It was a breath of fresh air to have someone so professional and friendly on the end of the phone.
23. Juli 2026
Bewertung ohne vorherige Einladung
Rickie is so lovely and helpful
Rickie is so lovely and helpful
22. Juli 2026
Bewertung ohne vorherige Einladung
I've had the best service from Ricky
I've had the best service from Ricky, he has been so helpful and patient. Thank you so much.
21. Juli 2026
Bewertung ohne vorherige Einladung
Disgusting company
Disgusting company. Standing charge pricing in Fabrick Square is ridiculous. Every year this goes up substantially. Just lining their pockets at the expense of the customer.
Not using heating (obviously due to heatwave) but bills still increasing.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
We’re sorry to hear that you’re unhappy with the charges at Fabrick Square, and we understand that rising costs are frustrating.
Ginger Energy acts as the billing administrator for the site. Our role is to calculate and issue the invoices to residents on behalf of the landlord, and we are paid a fixed administration fee for doing so. That fee has not increased for three years, so it is not the reason for the increase in your bills.
The cost of gas and the standing charges at Fabrick Square are set through the energy supply arrangements for the development. These costs are charged to the landlord and then passed on to residents through the billing process that we administer. Ginger Energy does not set the gas price or control the supplier’s charges, nor does the landlord.
We appreciate that the standing charge can feel particularly frustrating when you are using little or no heating, especially during warmer weather. However, standing charges usually cover fixed costs associated with maintaining the supply, metering, network access, and operating the communal energy system, rather than just the amount of heat used.
We’re sorry you feel let down, but it would not be accurate to say that Ginger Energy is increasing prices to “line its pockets.” Our role is administrative, and our fee has remained unchanged. If you would like a breakdown of your bill or clarification on how the standing charge is calculated by the supplier, please contact us and we’ll be happy to explain this in more detail.
Saba has been very helpful and we have…
Saba has been very helpful and we have received an immediate response back
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your review. I will ensure Saba, gets to hear this feedback.
I phoned Anna Bennett requesting…
I phoned Anna Bennett requesting information and her response is very quick and keep to her words.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We are pleased to hear that Anna responded quickly and followed through as promised. We will make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
The Supervisor Ricky was extremely…
The Supervisor Ricky was extremely helpful and efficient,
He went out of his way to assist with the Query and was very patient and courteous.o
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re delighted to hear that Ricky was so helpful, efficient, patient and courteous when assisting with your query. We’ll be sure to pass your comments on to him.
Kind regards,
Ginger Energy Customer Services
Saba williams is really helpful in…
Saba williams is really helpful in keeping me up to date with my moving out and final bill, thanks, Sean McInerney.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback, Sean.
We’re pleased to hear that Saba has been helpful in keeping you updated with your move-out process and final bill. We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Nothing good to say about Ginger Energy
Nothing good to say about Ginger Energy.
£12 admin charge when changing tenant details is unjustifiable considering it's computerised.
They don't produce invoices for leaseholders only tenants which results in easily avoided debt recovery issues.
A portal page that looks like it was created by IT amateurs lacking in standard features you would expect from any professional energy supplier.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your feedback.
We appreciate that administration charges can be frustrating, particularly where the process appears straightforward. However, Ginger Energy is appointed by the utility supplier to manage their billing arrangements for the building, and any changes to account details require administration, verification, system updates and ongoing customer service support.
Where a leaseholder chooses to rent out their apartment and asks us to add a tenant as an approved party, this creates an additional customer relationship for us to manage. It is not reasonable for the cost of that additional work to be spread across all residents or leaseholders in the building, particularly where the need arises from an individual leaseholder’s investment or letting arrangement. The administration fee is therefore applied to the party requesting the change, rather than being recovered from the wider building.
In relation to invoicing, our billing arrangements are set up in line with the instructions and appointment from the heat supplier. Where tenants are registered as the billing party, invoices are issued to them accordingly. Leaseholders remain responsible for ensuring that appropriate arrangements are in place with their tenants, including monitoring payment obligations connected to their property.
We are sorry to hear that you have found the portal unsatisfactory. We continually review our systems and welcome constructive feedback on features that could improve the customer experience but we would remind you that Ginger Energy are not an Energy Supplier, we are a billing administrator.
Kind regards,
Ginger Energy Customer Services
good service
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
Kind regards,
The company is an absolute scam
The company is an absolute scam, before moving into new home please check your property management doesnt force you to use Ginger energy! Extremely expensive, customer service is awful, and some charges are very suspicious! And they wont close your account or provide final bill for well over a month after you move out! AVOID!!!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your feedback.
We are sorry to hear that you feel this way. Ginger Energy is not appointed directly by individual residents; we are appointed by the building operator to administer utility billing for the development. This means residents may not be able to choose an alternative billing provider in the same way they might with a conventional energy supply.
We strongly reject the suggestion that Ginger Energy is a scam. Our charges are applied in accordance with the billing arrangements set by your supplier and the relevant terms for the building. If you believe any specific charge is incorrect, we would encourage you to contact us with the details so that we can review it and provide a clear explanation.
Regarding final bills, we bill monthly in arrears, as we must validate the relevant meter readings and account information before closing an account accurately. We appreciate that delays are frustrating and we aim to complete this process as quickly as possible once all required information is available.
We are sorry that your experience with our customer service did not meet expectations. If there are any unresolved issues on your account, please contact us directly so we can investigate and respond properly.
Kind regards,
Ginger Energy Customer Services
Ricky knew what he was doing and helped…
Ricky knew what he was doing and helped clarify the invoice
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Rickie was helpful. We’ll be sure to pass your comments on to him.
Kind regards,
Ginger Customer Services Team
Saba was responsive and helpful.
Seba was responsive and helpful.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Saba was helpful. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Customer Services Team
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