Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Mehr ansehen
Unternehmen hat geantwortet
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Mehr ansehen
Unternehmen hat geantwortet
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Penfold
Vom Unternehmen geschrieben
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktinformationen
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Vereinigtes Königreich
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Hervorragend
2151 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Penfold
Hello Abdul,
Thank you! We’re really pleased to hear you’ve found our team consistently helpful.
Best,
Penfold
Natasha was fantastic and dealt with my…
Natasha was fantastic and dealt with my enquiry quickly and efficiently
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Simon,
Thanks so much! We’re glad Natasha could help resolve your enquiry quickly and efficiently.
Best,
Penfold
Tashna is super prompt and very…
Tashna is super prompt and very frinedly. Great to work with!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Farzan,
Thank you for your lovely feedback! We’ll be sure to pass this on to Tashna.
Best,
Penfold
Transferred my other pension to penfold…
Transferred my other pension to penfold with easy, I didn't need to do anything.
17. März 2026
Antwort von Penfold
Hello Caroline,
Great to hear your transfer was smooth and hassle-free - thanks for choosing Penfold!
Best,
Penfold
App is good 👍 and customer service is…
App is good 👍 and customer service is good too
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Walia,
Thank you! We’re really glad you’re enjoying both the app and the support from our team.
Best,
Penfold
Antwort von Penfold
Hello,
We’re sorry to hear about your experience. We know delays can be frustrating, and we appreciate your patience while this was being resolved. If there’s anything further we can help with, please don’t hesitate to get in touch.
Best,
Penfold
So easy to control my pension
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controlling it is easy. Apart from this period of uncertainty when my fund has dropped over 5% I am confident over time this will be clawed back.
1. April 2026
Antwort von Penfold
Hello Philip,
Thanks so much for sharing your experience! We’re really glad to hear you’re finding it easy to manage your pension and benefiting from lower fees. Market ups and downs can happen, but it’s great to hear you’re taking a long-term view.
Best,
Penfold
support have always helped me with any…
support have always helped me with any issues or document requests
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Ryan,
Thank you for your kind words! We’re glad our support team has been able to help whenever needed.
Best,
Penfold
Their website for some reason walks you…
Their website for some reason walks you through on setup to change your pension contributions, even though everything was set up correctly. Then worse still, what you enter in the form can be ignored and after you click submit, it then changes the amount that you will contribute.
Trying to raise this with them is a nightmare, as they say they will "get back to you in 1 day".
I don't really have any trust they will get my pension right now.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Mike,
Thank you for your feedback, and we’re sorry to hear about your experience. We also apologise for the delay in getting back to you - we’ve been handling a higher volume of queries due to the tax year end.
We understand how important it is that everything works as expected, and our team will follow up with you directly to ensure this is fully resolved.
Best,
Penfold
I have money in penfold and I don't…
I have money in penfold and I don't know how much is in penfold and I am not working at the moment
14. März 2026
Antwort von Penfold
Hello Simon,
Thank you for your review! We’re glad you’re saving with Penfold.
Our team has reached out to help you check your balance, but if you need anything else in the meantime, we’re always here to help.
Best,
Penfold
Antwort von Penfold
Hello Avneet,
Thanks so much! We’re really pleased to hear you’ve found our team friendly and helpful.
Best,
Penfold
rapid response
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Mariana,
Thank you for your review! We’re glad our quick responses have made a positive impression.
Best,
Penfold
Antwort von Penfold
Hello,
Thank you for your review! We’re glad to hear you’ve had a great experience with us.
Best,
Penfold
I am extremely dissatisfied with my…
I am extremely dissatisfied with my experience with Penfold.
I opened an account in January and requested pension transfers, but cancelled these requests within a few days and also asked for my account to be closed. At the time, there were no funds in the account, so I reasonably believed everything had been stopped and closed correctly.
To my shock, I later discovered that my pension had still been transferred to Penfold despite my cancellation. After contacting them, my account was reactivated, only for me to find that some of my money now appears to be missing.
This is completely unacceptable. The lack of communication, failure to act on a cancellation request, and the unexplained discrepancy in my funds is deeply concerning. I have been left confused, stressed, and with little confidence in how my pension has been handled.
I expect full transparency and a proper investigation into what has happened to my money. Until this is resolved, I would strongly caution others before trusting Penfold with their pension.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Gift,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the situation you’ve described.
This is not the level of service we aim to provide, and we completely understand how concerning and frustrating this must feel. We sincerely apologise for the confusion and distress caused, particularly around your cancellation request and the subsequent transfer.
We are taking this very seriously and have already begun a full investigation into what happened. Our team will be in direct contact with you to provide a clear explanation and to ensure this is resolved properly.
In the meantime, please be assured that we are committed to putting things right and supporting you throughout this process.
Thank you again for bringing this to our attention.
Best,
Penfold
Gertrud from penfold is so professional…
Gertrud from penfold is so professional and helpful, really went above and beyond to ensure my query was resolved and communicated effectively. She deserves a pay rise
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Temi,
Thank you for your kind words! We’re thrilled to hear Gertrud went above and beyond - we’ll be sure to pass on your feedback.
Best,
Penfold
Upload of Report
Tashna quickly come back to me with all the information I needed to upload the file.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Linda,
Thanks for your review! We’re glad Tashna could get you the information you needed quickly.
Best,
Penfold
Outstanding Customer Support / Service
Had a problem due to a 3rd party issue so I eventually called Penfold support seeking help. The first person I spoke to, Anelle, was absolutely brilliant.
This took some while to resolve but Anelle remained with me through the entire process; she was proactive, professional and honestly provided some of the best customer service I have ever received.
If Penfold invest my money as well as they provide customer support, I'll probably have a very happy retirement.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Mr. E
Thank you for sharing your experience! We’re so pleased Anelle was able to support you throughout and provide such high-quality service - we’ll make sure she sees your kind words.
Best,
Penfold
The service I received was excellent…
The service I received was excellent from start to finish. Everything was explained in a clear and simple way, and I felt supported throughout the whole process. Thank you especially to Anelle for being so helpful and patient!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Phaewphan,
Thank you for such lovely feedback! We’re especially happy to hear Anelle made the process clear and supportive - we’ll pass this on to her.
Best,
Penfold
The team responds quickly.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Joseph,
Thank you! We’re pleased our team’s responsiveness has made a positive impression.
Best,
Penfold
Antwort von Penfold
Hello Patel,
Thanks for your review! We’re glad to hear everything is going well.
Best,
Penfold
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.