Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Mehr ansehen
Unternehmen hat geantwortet
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Mehr ansehen
Unternehmen hat geantwortet
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Penfold
Vom Unternehmen geschrieben
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktinformationen
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Vereinigtes Königreich
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Hervorragend
2151 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Penfold
Hello Suzanne,
Thank you for your feedback, and we’re sorry to hear you’ve had trouble accessing your account.
Our team has reached out to help get this resolved for you as quickly as possible - please get back in touch with us if you still need support.
Best,
Penfold
AU FOST CERECTI
1. April 2026
Antwort von Penfold
Hello,
Thank you for the positive feedback!
Best,
Penfold
Antwort von Penfold
Hello Janis,
Thank you! We’re glad to hear you’ve had a positive experience with us.
Best,
Penfold
The team at Penfold are really helpful…
The team at Penfold are really helpful and patient, Jennifer was very patient and gave me all the information I needed for my enquiry.
Thank you
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Jay,
Thank you for your lovely feedback! We’re really pleased Jennifer could support you and provide the information you needed.
Best,
Penfold
Be careful do not invest with penfold …
Try to get your money back of these maggots when you need it most is impossible. Customer service is useless you can't get in touch with anyone. They will try anything they possibly can not to pay you your money. There are much better options out there. So folks do not invest your hard earned money with these cowboys. AVOID AVOID AVOID
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Ally,
We’re sorry to read this and understand how frustrating this must feel. We do have set processes and timelines in place when it comes to accessing pension funds, and our support team has been in touch to explain this.
If you still have questions or need further help, please do get back in touch - we’re here to support you.
Best,
Penfold
Great service from Humayun
Great service from Humayun. Nothing is too much for Penfold. Would highly recommend this company
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Kal,
Thank you for your kind words! We’re really glad to hear you had a great experience with Humayun - we’ll be sure to pass this on.
Best,
Penfold
Easy
Easy, all-digital interaction. So good to have an app where things work well and there's no need to have to go to customer support!
13. April 2026
Antwort von Penfold
Hello John,
Thank you for your feedback! We’re really glad to hear you’re enjoying the smooth, all-digital experience - it’s great to know everything is working as it should.
Best,
Penfold
Helped me with my problem straight away…
Helped me with my problem straight away conversation went better then expected had my problem solved the same day and reply’s were very quick very happy with my experience
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Paige,
Thank you for your kind feedback! We’re really glad to hear your issue was resolved so quickly and that the experience was even better than expected — that’s exactly what we aim for.
Best,
Penfold
Efficient and effective
I have been with penfold for the best part of 4 years and am delighted with the outcomes. The company is easy to deal with, the app works fine and information is always clear. They take my money, put it in some funds and make it grow at a decent level. I don't go around comparing as it's a long game but all is good.
6. Februar 2026
Antwort von Penfold
Hello Brian,
Thank you so much for your continued support over the past few years — it really means a lot. We’re so pleased to hear you’ve had a positive experience and that everything has felt clear and easy to manage along the way.
It’s great to know you feel confident leaving things with us for the long term.
Best,
Penfold
Easy to invest and track
Penfold have made it easy to invest in a pension. The process is transparent and you can easily check to see how your pot is growing online or via the app.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Duncan,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the process straightforward and transparent, and that keeping track of your pension has been easy to do.
Best,
Penfold
Poor Customer Service.
24. März 2026
Antwort von Penfold
Hello Syed,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We take feedback like this seriously and would really like the opportunity to understand what went wrong and put things right.
Our team has reached out to you directly, and we hope to be able to support you further and resolve this as quickly as possible.
Best,
Penfold
Great customer support to rectify…
Great customer support to rectify problem
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Trevor,
Thank you for your feedback! We’re really glad our team could help resolve the issue and support you along the way.
Best,
Penfold
Antwort von Penfold
Hello Jasna,
Thanks so much for your kind words! We’re really glad to hear you found the support helpful.
Best,
Penfold
They have been very useful for pension
They have been very useful for pension. I have used them for shortwhile but I beg my new employer to use them. This give you more flexibility to how much you like to sacrifice in salary.
23. April 2025
Antwort von Penfold
Hello Sanjeev,
Thank you for your thoughtful feedback! We’re really glad to hear you’ve found Penfold useful and that the flexibility has made a difference for you — it’s great to know you’d recommend us to your employer too.
Best,
Penfold
Great customer service
Great customer service, they can answer relevant questions very knowledgeable.
23. Januar 2026
Antwort von Penfold
Hello Zaleera,
Thanks so much for your lovely feedback! It’s great to hear our team was able to answer your questions clearly and support you along the way.
Best,
Penfold
Efficient and Helpful
Efficient and Helpful. I had a couple of issues that were resolved very effectively and efficiently. Interface is very easy to use.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello James,
Thank you for your kind words! We’re really pleased to hear that your issues were resolved efficiently and that you’re finding the interface easy to use.
Best,
Penfold
Antwort von Penfold
Hello Christian,
Thank you so much for your kind words! We're really glad to hear you've had a good experience with our service.
Best,
Penfold
Antwort von Penfold
Hello,
Thank you for your kind words! We’re really glad to hear you’ve had such a positive experience with our team.
Best,
Penfold
THE company use deception and…
THE company use deception and conmanship advertising fake service and then take customers money without providing services to people and claim no refunds
3. Oktober 2025
Antwort von Penfold
Hello Anthony,
We’re very sorry to read this and take feedback like this extremely seriously. This is not the experience we aim to provide.
We’d really like to understand what’s happened and help resolve this for you - a member of our team will be reaching out to you directly.
Best,
Penfold
Penfold pensions are a great company to…
Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless and extremely quick.
I don’t want to give any single person a special mention as the whole team are brilliant.
Keep up the good work
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Mark,
Thank you so much for your thoughtful feedback! We’re delighted to hear you’ve had such a positive experience across the team, and that your withdrawal process was smooth and quick. We really appreciate your support.
Best,
Penfold
So funktioniert Trustpilot
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