Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Mehr ansehen
Unternehmen hat geantwortet
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Mehr ansehen
Unternehmen hat geantwortet
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Penfold
Vom Unternehmen geschrieben
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktinformationen
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Vereinigtes Königreich
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Hervorragend
2151 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It's very good to get all pension…
It's very good to get all pension scheme at one pot..which is people get idea..how much pension they have .
Thank you
12. Mai 2026
Antwort von Penfold
Hello Sheik,
Thank you for your kind feedback! We’re really pleased to hear you’ve found it helpful having your pensions brought together in one place and being able to easily keep track of everything.
Best,
Penfold
Antwort von Penfold
Hello Susan,
Thank you for your feedback! We’re really pleased to hear you’ve consistently received quick support from the team.
Best,
Penfold
Very helpful and friendly
Very helpful and friendly, easy to implement and manage as the employer
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and friendly, and that managing things as an employer has been straightforward.
Best,
Penfold
Antwort von Penfold
Hello Sara,
Thank you for your feedback! We’re really pleased to hear you’ve found the team responsible and supportive.
Best,
Penfold
Excellent customer service from Jennifer 😊
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐ ⭐ ⭐
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Tonia,
Thank you so much for your lovely feedback! We’re delighted to hear Jennifer was able to support you so well and that your experience with Penfold has been such a positive one.
We’ll be sure to pass your kind words on to her. We really appreciate your recommendation and support.
Best,
Penfold
Unprofessional and disrespectful.
I felt disappointed and disrespected, not listened to.
3. Mai 2026
Antwort von Penfold
Hello Beauty,
We’re very sorry to hear about your experience. We always want our customers to feel heard and supported, so it’s disappointing to learn we fell short here.
Thank you for taking the time to share your feedback with us. One of our team members has been in touch directly to look into this further and provide any additional support we can.
Best,
Penfold
For them helpfull
22. April 2026
Antwort von Penfold
Hello Leigh,
Thank you for your feedback! We’re really glad to hear you found the team helpful.
Best,
Penfold
I’m so impressed with the Penfold as a…
I’m so impressed with the Penfold as a pension provider. The user interface is awesome, simple, intuitive and slick.
So is the service. 🔥💕🥰💯
25. März 2026
Antwort von Penfold
Hello Simon,
Thank you so much for the amazing feedback! We’re delighted to hear you’re enjoying both the app experience and the service — making pensions feel simple and easy to manage is exactly what we aim for.
Best,
Penfold
Quick response today questions I…
Quick response to questions I had.friendly helpful staff
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Lisa,
Thank you for your kind feedback! We’re really glad to hear you received quick responses and found the team friendly and helpful.
Best,
Penfold
Had a question about my pension and…
Had a question about my pension and they gave me an informed answer the same day
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Kyle,
Thank you for your feedback! We’re really pleased to hear your question was answered quickly and that the team could provide the support you needed.
Best,
Penfold
Penfold have literally done everything…
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
5. Mai 2026
Antwort von Penfold
Hello Jack,
Thank you so much for your kind words! We’re really pleased to hear everything has felt smooth and straightforward for you — that’s exactly what we aim for.
Best,
Penfold
Good Start, Poor Sevice & Poor Finish
When I researched Penfold Pensions all looked very good. The transfer in was slow but eventually all was settled.
The big problem is when you decide to drawdown. I have had three drawdowns and each one Penfold’s have got the tax with HMRC totally wrong.
Drawdown one, the drawdown was made a monthly payment according HMRC and not a one off payment in the tax year. So my tax rate changed to owing HRMC £130,000+ tax. This impacted on my regular monthly small pension payment. Until I spent over an hour on the phone to HRMC. After weeks of internal investigation, Penfold’s not their issue, everything was done correctly, not according to HMRC., the correct box had not been highlighted.
Second drawdown, I was stopped 40% tax instead of the BR by Penfold’s. Penfold’s again not their problem. 10 months later, and many phone calls to HMRC and form filling, I got refund of tax from HMRC.
The third and final drawdown Penfold’s have not notified HRMC that this one off payment and is not a regular monthly payment. This was a one off payment and closure of the account. Once again in my tax code has changed and my small monthly pension payment will be taxed at 40%, until I spend a lot of time on the phone to HMRC.
Based on poor experience, I would not advise anyone to go with Penfold Pensions.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Alan,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered.
We understand how frustrating and stressful problems relating to tax treatment and pension withdrawals can be, especially when this has impacted you more than once. This is not the experience we want our customers to have.
Our team is currently investigating the concerns you’ve raised, and we’ll be in touch with you directly to review everything in detail and provide further support. Thank you for bringing this to our attention.
Best,
Penfold
I called to resolve an issue and it was…
I called to resolve an issue and it was done swiftly, great customer service 👍.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Okafor,
Thank you for your kind feedback! We’re really pleased to hear your issue was resolved quickly and that you had a great experience with our team.
Best,
Penfold
Helpful and fast responses!
Helpful and fast responses from Workplace Support & Member Support Team
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Abby,
Thank you for your kind feedback! We’re really pleased to hear you’ve had helpful and prompt support from both our Workplace and Member Support teams.
Best,
Penfold
Great team and service …
30. April 2026
Antwort von Penfold
Hello Alfred,
Thank you for your kind feedback! We’re really glad to hear you’ve had a great experience with both the team and the service.
Best,
Penfold
Antwort von Penfold
Hello Maja,
Thank you for your kind words! We’re really pleased to hear you’ve had a great experience with our service.
Best,
Penfold
Quick
Quick , professional response to a admin query. Dealt with by Natasha.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Mark,
Thank you for your kind feedback! We’re really pleased to hear your query was handled quickly and professionally.
We’ll be sure to pass your thanks on to Natasha as well.
Best,
Penfold
I hate penfold
I hate penfold. Every single time i try and sign in it take 4-5 times. As there is always some error on the web.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Molly,
We’re really sorry to hear you’ve been having trouble signing in — we understand how frustrating that must be.
This isn’t the experience we want for our customers, and we’d really like to look into what’s causing this for you and get it resolved. A member of our team has reached out to you directly to help with this.
Best,
Penfold
Great customer service
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took my call and answered very clearly and professionally. IT took no time in giving me the informaton of what needed to be done and this was done very efficiently too. Thank you Tashna. Credit to Penfold
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Jackie,
Thank you so much for your kind feedback! We’re really pleased to hear everything was handled quickly and clearly, and that you had a positive experience getting set up.
We’ll be sure to pass your thanks on to Tashna — she’ll really appreciate it.
Best,
Penfold
Helpful company
Helpful company, I recommend no jargon. Straight up informative advice.
Recommend.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Penfold
Hello Catherine,
Thank you for your kind feedback! We’re really pleased to hear you’ve found our approach clear and straightforward — that’s exactly what we aim for.
Best,
Penfold
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