I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Mehr ansehen
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Das sagen Bewerter
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said th... Mehr ansehen
Unternehmen hat geantwortet
Am delighted with the recliner chair Easy to put together and very comfortable Liam was very helpful and sorted out a problem I had initially . The delivery men let me know when it would be arriv... Mehr ansehen
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Easy order with quick response. Very quick delivery once ordered and communications were excellent. Very helpful and professional delivery crew. Very pleased with product. This is the second time I ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Kontaktinformationen
318 Melton Road, LE4 7SL, Leicester, Vereinigtes Königreich
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4.6
Hervorragend
5864 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Mrs S’s thoughts on the matter!
Easy to order once I’d decided on which chair I wanted!
Delivery was quick & efficient However thought £50 was as bit steep. Still trying to work out the correct buttons on the chair, there was no instructions for it, & no demonstration from the delivery guys.
Chair was good for the money though.
3. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Lorna
Thank you for your feedback! We're delighted to hear that you found the ordering process easy, that your chair arrived quickly, and that you feel it's good value for the money.
We're sorry to hear that the delivery experience didn't fully meet your expectations and that you didn't receive instructions on using the chair's controls. Your comments are appreciated, and we'll use them to help improve the experience we provide.
We hope you enjoy your new chair, and if you need any assistance with the controls or have any questions, please don't hesitate to get in touch—we'll be more than happy to help.
Kind regards,
Furniture Online
Well made and value for money.1…
Well made and value for money.1 complaint is the instructions for the wiring are a bit small and unclear.
15. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you for your review! We're delighted to hear that you found the product well made and good value for money. We also appreciate your feedback about the wiring instructions. We'll certainly pass your comments on to our team, as we understand how important clear and easy-to-read instructions are. Thank you for your valuable feedback, and we hope you enjoy your purchase for years to come.
Kind regards,
Furniture Online
Ordering was easy and delivered with…
Ordering was easy and delivered with care, polite staff..
1. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Ms J
Thank you for taking the time to leave us a 5-star review!
We're so pleased to hear that you found the ordering process easy and that your delivery was completed with care. It's also wonderful to know that our team made a positive impression with their polite and professional service.
Your feedback is greatly appreciated, and we hope you enjoy your purchase. Thank you for choosing us!
Kind regards,
Furniture Online
Quickly delivered & very comfortable
Very quickly and efficiently delivered. Very easy to assemble, currently relaxing on it while writing this. All good so far, very comfortable and easy to operate. Would recommend both product and company.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Gerwyn
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your order was delivered quickly and efficiently, and that you found the chair easy to assemble. It's wonderful to know you're already relaxing in it and finding it comfortable and easy to use.
Thank you for recommending both our product and our company. Your kind words and support mean a great deal to us. We hope you continue to enjoy your new chair for many years to come!
Kind regards,
Furniture Online
The whole process was very easy.
The whole process was very easy and quick. Delivery was as advised. The chair was easy to put together with simple to follow instructions.
The chair is comfortable and easy to use.
I would recommend it to my friends.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Fred
Thank you for taking the time to share your feedback!
We're pleased to hear that you found the ordering process quick and straightforward, that your delivery arrived as expected, and that the assembly instructions made putting your chair together easy. It's also wonderful to know you're finding the chair comfortable and easy to use.
We truly appreciate your recommendation and your support. Thank you for choosing Furniture Online, and we hope to serve you again in the future!
Kind regards,
Furniture Online
So far so good.the chair is very…
So far so good.the chair is very comfortable and everything works as it should.it is excellent value for money and we have already told friends about it. We will definitely purchase again in the future from this company
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Steve
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're enjoying your new chair and that it's proving to be comfortable, great value for money, and working exactly as expected. It means a great deal to us that you've already recommended us to your friends—that's one of the highest compliments we could receive.
Thank you for your support and kind words. We look forward to welcoming you back when you're ready for your next purchase! Enjoy your chair!
Kind regards,
Furniture Online
Fast service and good all round would…
Fast service and good all round would recommend it.plus thanks for the goodwill gesture appreciated.
8. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Jamie
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with our fast service and overall experience. It's also great to know that the goodwill gesture was appreciated. Your recommendation means a great deal to us, and we truly value your support. We look forward to serving you again in the future!
Kind regards,
Furniture Online
This is the second one I have purchased…
This is the second one I have purchased suit's my needs perfectly
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Phil
Thank you for your fantastic 5-star review! We're delighted to hear that this is your second purchase from us and that it suits your needs perfectly. Knowing you've chosen our product again is the highest compliment we could receive. We truly appreciate your continued support and look forward to helping you again in the future!
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Gordon
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your order arrived quickly and that you were pleased with the delivery service. Providing a smooth and efficient experience is always our goal. We truly appreciate your support and hope you enjoy your purchase for many years to come.
Kind regards,
Furniture Online
Superb and great service
6. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Pauline
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with both our products and the service you received. Your kind words mean a lot to our team and motivate us to continue delivering the best possible experience. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Eric
Thank you for your fantastic 5-star review! We're so pleased to hear that you found the ordering process straightforward, your delivery arrived promptly, and you're happy with your purchase. Your feedback means a great deal to us, and we truly appreciate you choosing Furniture Online. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Excellent Service on Chat
James replied very quickly & answered my query in a friendly & professional manner.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Linda
Thank you for your wonderful 5-star review! We're so pleased to hear that James was able to assist you promptly and provide a friendly, professional service.
We always aim to respond to our customers as quickly as possible, so it's great to know your experience reflected that. We'll be sure to share your kind feedback with James.
Thank you for choosing Furniture Online. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
Furniture Online
Still awaiting delivery of our swizel…
We still have not received our swizel chair ordered on 23 June 2026. What is the delay?
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Christine
We're very sorry to hear that your order has not yet arrived, and we completely understand your frustration.
Unfortunately, we're unable to locate your order from your review alone. Could you please email us directly at sales@furnitureonline.co.uk with your order number so we can investigate this as a matter of priority? Once we have your details, we'll check the status of your order, identify the cause of the delay, and provide you with an update as soon as possible.
We sincerely apologise for the inconvenience caused and look forward to resolving this for you.
Kind regards,
Furniture Online
A first class product that I am very…
A first class product that I am very pleased with.
My dealings with their staff have been very good, I have dealt mainly with James and Liam, who have both been very helpful and professional, they actually relied to my e-mails very quickly and did what they said that they would do, very rare these days.
Dudley Grant
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Doug
We're delighted to hear that you're so pleased with your purchase. Thank you for taking the time to share such thoughtful feedback about your experience.
It's especially rewarding to know that James and Liam provided the prompt, professional service you deserved. We'll be sure to pass on your kind comments to them—they'll be delighted to hear they made such a positive impression.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
James was exceptional with his customer…
James was exceptional with his customer service
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Sharkinado
Thank you for your wonderful 5-star review! We're delighted to hear that James provided exceptional customer service and made such a positive impression. We'll be sure to pass on your kind words to him, as we know he'll really appreciate the recognition. Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Tracie
Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process quick, straightforward and affordable. Providing great value alongside a hassle-free shopping experience is exactly what we strive for.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Furniture Online
Furniture online _ well done😀
Furniture online sent me a acknowledgement of my order immediately also they engaged a 2 man team to deliver my bed who were great and fast. Lastly my bed frame Tewin is the best ive seen so far and im loving it. What more can i say ,Happy.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Shirley
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from the moment you placed your order through to the delivery. It's great to know our two-man delivery team provided a quick and efficient service, and we're especially pleased that you're loving your Tewin bed frame. Your kind words mean a great deal to us, and we're thrilled that you're happy with your purchase. Thank you for choosing Furniture Online, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
James in customer service has been…
James in customer service has been exceptionally today he has spoken to me professionally and delt with the proble.s ive had as well as making sure everything has been sorted and manament have agreed to everything thankyou james
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Jill Lock
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that James was able to help resolve the issues you experienced and keep you informed throughout the process.
Providing professional, friendly service is something we take great pride in, so it's wonderful to know James made a positive difference. We'll be sure to share your kind words with him and the wider team.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
Today i had to contact Furniture online…
Today i had to contact Furniture online with a problem, I received a reply to my email very quickly & now only few hours later all sorted. James dealt with everything so efficiently, arrangements have been made for collection of faulty/delivery of new item. Thank you James you're a real credit to Furniture Online, so friendly & helpful 5☆
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi A Ross
Thank you so much for your wonderful review and kind words. We're delighted to hear that James was able to resolve everything quickly and make the process as straightforward as possible for you.
We'll be sure to pass your lovely feedback on to him – he'll be thrilled to know his friendly and helpful service made such a positive impression. We appreciate your patience while we arranged the collection and replacement, and we're grateful that you chose Furniture Online.
Thank you again for your support, and we hope you enjoy your new item!
Kind regards,
Furniture Online
Superb customer service
First time dealing with this company and I am impressed. Communication about delivery schedule was excellent and they use good couriers.
The product was good value, however there was an issue with a manufacturing fault on one of the items of garden furniture. The customer service assistant was excellent and tried really hard to source a replacement part, however it was not possible, so I was offered either a full refund and return or a reasonable partial refund and keep the furniture, which is what I opted for.
They have a UK based team and are highly recommended. Special mention to James for his helpfulness and professionalism
23. Juni 2026
Antwort von FurnitureOnline.co.uk
Hi KM
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that your first experience with us was a positive one and that our delivery updates and service met your expectations.
We're sorry there was a manufacturing fault with part of your garden furniture, but we're pleased we were able to find a resolution that worked for you. Your understanding throughout the process was greatly appreciated.
James will be especially pleased to hear your kind words. We'll be sure to pass on your feedback and recognise him for the helpful and professional service he provided.
Thank you again for your recommendation. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
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