I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Mehr ansehen
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Das sagen Bewerter
Easy order with quick response. Very quick delivery once ordered and communications were excellent. Very helpful and professional delivery crew. Very pleased with product. This is the second time I ha... Mehr ansehen
Unternehmen hat geantwortet
FOL offered a replacement chair due to a fault with the first one. James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bou... Mehr ansehen
Unternehmen hat geantwortet
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Möbelhersteller
- Gaming-Service
- Wohnmöbelgeschäft
- Anbieter von Mobilitätsausrüstung
Vom Unternehmen geschrieben
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Kontaktinformationen
318 Melton Road, LE4 7SL, Leicester, Vereinigtes Königreich
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4.6
Hervorragend
5860 Bewertungen
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I ordered this for my elderly mum gave…
I ordered this for my elderly mum gave them the address to which they went to the wrong flat/address both flats have totally different name’s. And if it wasn’t for my mum going down the lift and waiting outside the delivery wouldn’t have happened. And on top of that unfortunately the language barrier was a problem
24. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to share your feedback. We are very sorry to hear that the delivery did not go as expected, particularly as the order was for your elderly mum.
We sincerely apologise for the confusion with the delivery location and understand how concerning this must have been. We also regret that communication during the delivery was difficult due to the language barrier, and we're sorry for any additional frustration this caused.
Your comments have been noted and will be shared with our delivery partner so they can review what happened and help improve their service. We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Furniture Online
Delivery disappointment
Unfortunately I have no idea what the product is like, as the delivery didn’t arrive.. waited about all day after changing my plans, then 45 mins before the delivery promised end time, it got cancelled…😡😡
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Jim
Thank you for taking the time to leave your feedback. We're very sorry to hear that your delivery was cancelled at such short notice, especially after you had rearranged your plans and waited in all day. We completely understand how disappointing and frustrating this must have been.
As your review has come through anonymously, we're unable to identify your order and investigate what happened. Could you please contact us by email at sales@furnitureonline.co.uk -with your order number so we can look into this for you and work towards a resolution?
We sincerely apologise for the inconvenience caused and hope to hear from you soon.
Kind regards,
Furniture Online
I had made an inquiry call and spoke…
I had made an inquiry call and spoke with James who attended very well to my request, was pleased with the service
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Mrs Bunmi
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the service you received and that James was able to assist you with your enquiry in a helpful and professional manner.
We'll be sure to pass your kind comments on to James, who I'm sure will appreciate the recognition. Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Furniture Online
Beautiful Antique Gold, Tewin Bed.
Very happy with the bed ordered. Gorgeous style, and perfect dimensions -for my space. On contacting customer care, within the process, I found them helpful, professional and efficient. The delivery was prompt and smooth also. Thank you 😊
22. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so happy with your new bed and that it's the perfect fit for your space. It's great to know that you love the style as well.
We're also pleased that our customer care team was able to provide helpful, professional, and efficient service throughout your purchase, and that your delivery was prompt and hassle-free.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
Replacement swivel chair
First chair received was damaged/marked badly but hav since received a replacement swivel chair which is good.
6. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review. We're sorry that the first chair you received arrived damaged and marked, and we apologise for the inconvenience this caused.
We're pleased to hear that your replacement swivel chair has arrived and that you're happy with it. We appreciate your patience and understanding while we worked to resolve the issue.
Thank you again for your feedback and for giving us the opportunity to put things right. We hope you enjoy your new chair, and if there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you received the level of service you expected from us.
Providing reliable products and excellent customer service is always our priority, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to be of service to you again in the future. Enjoy your new furniture!
Kind regards,
Furniture Online
My chair arrived on time but felt it…
My chair arrived on time but felt it could have been taken out off the box for me as I am older also found it very hard work took me lot of time.
7. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Janice
Thank you very much for taking the time to share your feedback. We're pleased to hear that your chair arrived on time, but we're truly sorry to learn that unpacking and assembling it was such a difficult experience, especially as we understand this can be particularly challenging.
We completely appreciate your comments. We do offer an optional Room of Choice with Assembly service at checkout, where our delivery team will bring the item into your chosen room, assemble it, and remove all of the packaging for you. Unfortunately, this service was not selected when the order was placed, so our courier followed the delivery instructions they received.
We sincerely apologise for the inconvenience and disappointment this caused. We understand that this would have made the experience far easier, and we're sorry that we were unable to provide that additional assistance on this occasion.
Thank you again for your valuable feedback. We genuinely appreciate you bringing this to our attention, and we hope you're now able to enjoy your new chair. If there is anything we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Great chairs at an excellent price
Ordering was easy .the chairs I ordered arrived just 4 days after I placed the order.i was kept in the loop right up to delivery and they rang on the day to give me a time slot. When the were delivered the guys brought them in ,unpacked and put them together and tested them to make sure they work. I did pay extra for this service but it was worth it as they put them up a lot quicker than i could have.As for the chairs themselves they are really well made beautifully soft fabric and so comfy I could sleep on them .excellent value
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Michelle
Thanks so much for your fantastic 5-star review! We're delighted to hear that ordering was straightforward and that your chairs arrived quickly. It's great to know our team kept you updated throughout the delivery process and that the delivery crew provided a professional assembly service, ensuring everything was set up and working perfectly.
We're especially pleased that you're happy with the quality, comfort, and value of your new chairs. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy many relaxing moments in your new chairs!
Kind regards,
Furniture Online
Easy to use website with a good range…
Easy to use website with a good range of reasonably priced furniture.
We wanted a riser recliner and found a very comfortable one with a matching recliner at a sensible price and so far all is good!
7. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Alan
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you found our website easy to use and that our range and prices met your expectations. It's wonderful to know you found the perfect riser recliner along with a matching recliner, and that you're pleased with the comfort and quality of both.
We truly appreciate your support and hope your new furniture continues to provide you with comfort for many years to come. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
A quality product backed up by splendid customer service
I ordered a Broadway Cinema Recliner on Sunday and it was delivered, free of charge, on Thursday.
It was delivered with care by two very friendly and helpful guys.
It was so easy to assemble and was up and running in 15 minutes. It is lovely.
Unfortunately, after a few moments it lost all power.
I rang FurnitureOnline and spoke with James. He suggested a number of fixes including arranging for a technician visit to effect a repair.
Whilst chatting, James mentioned that the electrical transformer should show a green light.
A quick check revealed that the transformer was indeed not working.
James immediately ordered a replacement.
I must say that James has the perfect balance of professionalism and knowledge while remaining friendly and empathetic.
It was a pleasure to deal with him
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Mullen
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your Broadway Cinema Recliner was delivered promptly and that our delivery team provided such friendly and careful service. It's also great to know that you found the chair quick and easy to assemble.
We're sorry to hear about the unexpected issue with the transformer, but we're pleased James was able to help identify the cause and arrange a replacement straight away. Your kind words about his professionalism, knowledge, and friendly approach will mean a great deal to him, and we'll be sure to pass on your feedback.
Thank you for choosing Furniture Online. We hope your new recliner brings you many hours of comfort once everything is up and running, and we truly appreciate your recommendation and support.
Kind regards,
Furniture Online
The customer service was very good
The customer service was very good. The guy i spoke to (James) was very helpful considering there was a bit of a mix up regarding my order.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Michael
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with our customer service and that James was able to assist you during the mix-up with your order. We understand how frustrating these situations can be, and we're pleased he was able to help resolve the issue.
We'll be sure to pass your kind words on to James—he'll be thrilled to know his support made a difference.
Thank you again for your feedback, and we hope to provide you with a 5-star experience next time!
Kind regards,
Furniture Online
Good company to deal with
James was extremely helpful with my order and sorted everything out promptly
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Bryan
Thank you for taking the time to leave us a fantastic 5-star review!
We're so pleased to hear that James was able to assist you and resolve everything promptly. Providing helpful and efficient service is something we strive for, so it's wonderful to know your experience reflected that.
We'll be sure to pass your kind words on to James, who will be delighted to receive your feedback.
Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards,
Furniture Online
The lads who delivered the recliner…
The lads who delivered the recliner chair were friendly and put the chair together in no time cleaned up after themselves and the chair is magnificent thanks,oh I noticed in the comments that the delivery guys didn't appreciate the tip, well they did mine.
20. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Mr Lang
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're so pleased with your new recliner and that our delivery team provided such a friendly and efficient service. It's great to know they assembled the chair quickly, left everything tidy, and made the whole experience a positive one.
We also really appreciate you sharing your experience regarding the delivery team—it means a lot to hear such positive feedback, and we'll be sure to pass your kind words on to them. We're certain they'll be delighted to know their efforts were appreciated.
Thank you once again for choosing us. We hope you enjoy many years of comfort in your magnificent new recliner!
Kind regards,
Furniture Online
It was a birthday surprise
It was a birthday surprise. The product really appreciated by the user. It was exactly as described on the website. Also, delivered within a week.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Chris
Thank you so much for your fantastic 5-star review! We're delighted to hear that the chair made such a wonderful birthday surprise and that the recipient was so pleased with it.
It's great to know the product matched its description and that your order was delivered within a week. We always strive to provide quality products and a reliable service, so your feedback means a lot to us.
Thank you for choosing us for such a special occasion. We hope the chair brings many years of comfort and enjoyment!
Kind regards,
Furniture Online
My experience
Delivered in time slot and tested before the men left, all packaging taken away. I do have one moan though, they were not friendly , I gave them a tip and they didn’t even say thanks
!
17. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Linda
Thank you for taking the time to leave us a review. We're pleased to hear that your chair was delivered within the scheduled time slot, thoroughly tested before the team left, and that all of the packaging was taken away for you.
We're sorry to hear that the delivery team's friendliness did not meet your expectations, especially after your kind gesture of offering them a tip. We understand how important courteous service is, and we'll be sure to share your feedback with our delivery partner to help improve the customer experience.
We truly appreciate your comments and are delighted that, overall, your delivery went smoothly. Thank you for choosing us, and we hope you enjoy your new chair.
Kind regards,
Furniture Online
Customer care first class very helpful
Customer care first class very helpful. James was exceptional
I had an issue with delivery The customer care I received offered a replacement or refund and couldn’t have apologized enough.
A credit to their employer
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Patricia
Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our customer care team.
We're especially pleased to know that James provided exceptional service and was able to support you through the delivery issue. We'll be sure to pass along your kind words—they'll mean a great deal to him. While we're sorry you experienced a problem with the delivery, we're glad we could offer a suitable resolution and make the process as smooth as possible.
Thank you again for your kind feedback and for your support. We hope you enjoy your purchase, and we look forward to serving you again in the future.
Kind regards,
Furniture Online
Mrs S’s thoughts on the matter!
Easy to order once I’d decided on which chair I wanted!
Delivery was quick & efficient However thought £50 was as bit steep. Still trying to work out the correct buttons on the chair, there was no instructions for it, & no demonstration from the delivery guys.
Chair was good for the money though.
3. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Lorna
Thank you for your feedback! We're delighted to hear that you found the ordering process easy, that your chair arrived quickly, and that you feel it's good value for the money.
We're sorry to hear that the delivery experience didn't fully meet your expectations and that you didn't receive instructions on using the chair's controls. Your comments are appreciated, and we'll use them to help improve the experience we provide.
We hope you enjoy your new chair, and if you need any assistance with the controls or have any questions, please don't hesitate to get in touch—we'll be more than happy to help.
Kind regards,
Furniture Online
Well made and value for money.1…
Well made and value for money.1 complaint is the instructions for the wiring are a bit small and unclear.
15. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you for your review! We're delighted to hear that you found the product well made and good value for money. We also appreciate your feedback about the wiring instructions. We'll certainly pass your comments on to our team, as we understand how important clear and easy-to-read instructions are. Thank you for your valuable feedback, and we hope you enjoy your purchase for years to come.
Kind regards,
Furniture Online
Ordering was easy and delivered with…
Ordering was easy and delivered with care, polite staff..
1. Juli 2026
Antwort von FurnitureOnline.co.uk
Hi Ms J
Thank you for taking the time to leave us a 5-star review!
We're so pleased to hear that you found the ordering process easy and that your delivery was completed with care. It's also wonderful to know that our team made a positive impression with their polite and professional service.
Your feedback is greatly appreciated, and we hope you enjoy your purchase. Thank you for choosing us!
Kind regards,
Furniture Online
Quickly delivered & very comfortable
Very quickly and efficiently delivered. Very easy to assemble, currently relaxing on it while writing this. All good so far, very comfortable and easy to operate. Would recommend both product and company.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Gerwyn
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your order was delivered quickly and efficiently, and that you found the chair easy to assemble. It's wonderful to know you're already relaxing in it and finding it comfortable and easy to use.
Thank you for recommending both our product and our company. Your kind words and support mean a great deal to us. We hope you continue to enjoy your new chair for many years to come!
Kind regards,
Furniture Online
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