Freeway Insurance Bewertungen 4’944

I have had one of the most frustrating customer service experiences I’ve ever dealt with at Freeway Insurance. I attempted to file a complaint about a customer service agent who disrespected me during a recorded call. Instead of helping me, every representative I spoke with told me that only the district manager could identify the agent and handle the complaint.

I called multiple times, and each time I was told that an email would be sent to the district manager asking them to contact me. Despite all these promises, no one has ever reached out. It feels impossible to file a simple complaint, and the lack of accountability is extremely disappointing.

If this is how they handle customer concerns—especially concerns about their own employees’ behavior—it raises serious questions about how they value their customers. The customer service agents were unhelpful, and the district manager’s complete lack of response shows poor leadership and zero follow‑through.

I expected professionalism and basic respect. Instead, I was ignored at every step. I would strongly caution anyone considering Freeway Insurance to think twice about the level of service they can expect.

Ted helped us walked us through the entire process and helped us get same day coverage. He was super helpful & knowledgeable. He made everything super easy & quick!

My experience with Jeeses Chavez, help us to find a cheapest insurance..He’s friendly and his trying his best to help u.. I recommend this insurance.

Jesse Cardenas help us to find a cheapest insurance..He’s friendly and his trying his best to help u.. I recommend this insurance

I was assisted by great agent. He was, honest, knowledgeable in all of the information I needed to know and truly allowed me to take my time to make the best decision for the best coverage that I could get!
Venancio J. Martins
LIC# 1834808

Had the pleasure to talk to Odalis, she helped me through the whole thing, giving me all the answers to all my questions, she was nice, precise, patient and so helpful. Great working skills, great customer service, great communication. Solved my problem, thanks!
2017 N Frazier St conroe

My experience was great especially with agent Vela she was a big help she made it easy to understand and provided me with a great insurance. Thank you Freeway insurance!

The most horrible insurance company ever! Unexpected charges, cancels policies without telling the client. Such a horrible experience. Would not recommend!

Good morning I really needed car insurance and agent Adam was thee best helped me out got me insurance quick and easy. Definitely will be contacting him again for all my insurance needs. He was very polite and helpful and overall just what you need in the insurance industry!!! So ty Adam!!

Great service, clear response

Ty-neda Brown was very very helpful she really was awesome!

Raul Urquiza from the Panorama City branch helped me find an affordable insurance with everything i asked to be in it! Has amazing manners very friendly and made my overall first time getting insurance coverage very easy!

Shout out to Clarissa @450 SW Military Dr. Location. She was awesome provide the best customer service ever! She saved me so much $$$ on a full coverage policy! I would recommend you contact her!!! She is the best and true asset to Freeway Insurance! Kiddos!!

Excelente comunicación y trato de parte de la agente Merary Guillén de (222 main st #1 , Poughkeepsie , NY , 12601) me encantó su forma de tratarme y de buscar la forma de que me sienta cómoda con mi quota , se la recomiendo 100%

The lady was very helpful and patient with me I felt like I was making a great choice.

Tabita Prejeant, in the Marrero office was so very helpful, she walked me through the whole process and took her time explaining everything in detail.
I give her an excellent review.

First off the customer service was outstanding, the timing the greeting and everything was very professional. The branch Manager named Leslie Alderette was professional got me for a fair price. Would definitely recommend this place.

I worked with Mecca today. She was very nice and worked really quickly. She helped me get a lower quote and talked me through the whole process. Thanks for helping from: Denise

La atención prestada por Ángela a cada una de mis preguntas y buscar las mejores ofertas y explicar punto a punto las coberturas de la póliza, me hizo sentir confiado y recomiendo la compañía para el manejo de las pólizas.

On January 20, 2026, at 3:47 PM, I called this insurance company, Freeway Insurance, at this address: 5727 Westheimer Rd Ste A1, Houston, TX 77057, to request a quote for my 2022 Escalade. The agent's name is Melisa. The first thing she did before I signed the policy was charge me $329. When I signed, after she entered all the policy information, I realized that everything was wrong. She had created a policy for a 2008 BMW with an address that wasn't mine. I told her that everything was wrong, and she proceeded to cancel the entire process, admitting that she had made a mistake when signing the cancellation. At that moment, she notified me that my funds would be deposited in two business days. However, they only deposited $129 on January 22, 2026, at 9:36 AM. When I saw that... $200 is missing. I've complained several times and they just keep saying they'll give me the money, but they don't. I even went to the store on February 4, 2026 at 10:34 AM and they told me not to worry, that they would refund my money. Today is March 4, 2026, almost two months ago and one month since I went to the store, and I still haven't received my refund. This could happen to anyone. This agency and their agent, Melisa, are not professional. I don't recommend this agency to anyone. Sign the policy first and then pay the money so the same thing doesn't happen to you.