Easy to purchase Harvey salt blocks, good price. Product arrived well packaged Did take longer than expected but appreciate I had a fairly big order. Would use again.
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Das sagen Bewerter
Long time after ordering before delivered then delivered to wrong address However Seems to have been an issue with delivery service and not from fountain softeners themselves
Unternehmen hat geantwortet
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Mehr ansehen
Unternehmen hat geantwortet
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Wasserenthärtungsanlagen
- auch in
- Lieferant für Wasseraufbereitungsanlagen
- Wasseraufbereitungsunternehmen
- Wasserfilterlieferant
Vom Unternehmen geschrieben
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Kontaktinformationen
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Vereinigtes Königreich
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Hervorragend
245 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von Fountain Softeners
We are constantly striving to provide excellent customer service, so we are really grateful to receive your feedback. We hope you enjoy your Water Softener!
Non delivery
Order wasn't delivered for some unknown reason but after contacting the company, the problem was quickly resolved and the order delivered the day after.
19. September 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave us this feedback.
Faulty tap now refunded
The water softener is great, and the technical support was excellent throughout the buying and installation process. The faulty tap I returned has since been fully refunded.
1. August 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback and we are glad to hear that the water softener is great and you received excellent technical support. We are sorry to hear that you have not heard anything regarding your return to us, and that your calls have gone unanswered. If this matter has not yet been resolved yet, please do not hesitate to contact us on 01403 700794 and we will ensure the appropriate action is taken.
Good price but slow delivery
Good price but slow delivery. Quality fittings and salt included so worth waiting for.
12. September 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave us your comments, we really do appreciate your feedback.
A quality tap
A quality tap, delivered quickly. The braided pipes supplied are to fit 3/8 inch bsp connection, I need the more regular 1/2 inch bsp size. Pipes on order
9. September 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave us your feedback, we really do appreciate your comments.
Good Product. Admin not so good this time.
Harvey block salt is consistently very good. Always free of impurities. Processing my order was not so smooth this time. I gave three possible dates which the sales staff said would be ok. I was told that I would be informed of which delivery date. I rang when the three dates passed and was told there was a pallet problem. A further date was agreed and I was told that the driver would phone me when on way. I didn't receive a call but the salt did come on the day stated. It's good that Fountain Softeners are retaining telephone access, unlike some on-line companies but it would have been nice to receive updates by phone or e-mail. I would, however, use them again.
9. September 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave us your feedback. We are constantly striving to provide our customers with excellent customer service, so we are sorry to hear that you did not experience that on this occasion. As you say, we are available on the phone 5 days a week, so please do not hesitate to contact us with any issues on future orders so we can ensure we meet your expectations.
get organised!
I think the Company needs to "get organised" as in better info to customers instead of customers not hearing about their order for weeks! Nobody seemed to know what was happening with my order. Eventually it arrived after a few phone calls.
5. August 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave your feedback and we are sorry to hear that you experienced some issues with our communication. We endeavour to provide our customers with excellent customer service including regular updates on orders, so we are sorry you did not receive that service on this occasion.
Ordered hoses online
Ordered hoses online, wonderful customer service. Chloe and James have been fantastic. I recommend buying from them.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are constantly striving to provide excellent customer service, so we really appreciating receiving your feedback. Thank you.
Water Filter
The water filter was delivered a few days after ordering. It was easy to fit and made the water really nice to drink. I do think that the filter is quite expensive for what it is.
28. Juli 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide us with your feedback, we really appreciate your comments.
Antwort von Fountain Softeners
Thank you for taking the time to provide us with this feedback, it is very much appreciated.
Good product works really well and good…
Good product works really well and good delivery
7. August 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback. We are really pleased to hear that you are happy with your filter system.
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback, we are always striving to provide a great customer experience so it is great to hear that is what you received.
A faultless pur purchase
A faultless pur purchase. Website not easy to adjust details and caused a lot of stress until a me of staff realised my problems and eventually got me on to the ordering page and from then all was perfect. Goods delivered in good time and well packed. Thanks..
7. August 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide us this feedback, we really do appreciate hearing that the you were happy with the service we provided.
Prompt service and delivery
Prompt service and delivery. Glad the Crown is still in production as I was exchanging like for like after 8 years.
4. August 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback, we are pleased to hear that you are happy with the product and the service you received.
Helpful advice before purchase
I received very helpful advice before purchase from James. I have dropped one star due to the week long delay between ordering and delivery. It would have been much better to know the delivery date when ordering.
29. Juli 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback, it really is appreciated.
Antwort von Fountain Softeners
We are constantly striving to provide excellent customer service so it is great to receive your feedback. Thank you for taking the time to provide it.
Fast delivery and great price
Fast delivery and great price. Beware that the box of salt is heavy and can get a bit knocked about in transit.
31. Juli 2025
Antwort von Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we really do appreciate your feedback.
We will pass on your feedback to our despatch team regarding the salt getting knocked about in transit, so they can speak to the couriers.
Excellent customer service and delivery
Excellent service unit perfect
Seamless order on lin
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for taking the time to leave us this feedback, we really do appreciate it!
Water Softener
I phoned Fountain Softeners to order a water softener, they answered all my questions and made ordering it very easy. I received it with in 48 hours. I was told if I had any problems fitting it to just give them a call so they could assist. Instructions very easy to understand. I am really pleased with it.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are always striving to provide excellent customer service so we really do appreciate your feedback. Thank you for taking the time to comment.
I did tell you that I am disabled and…
I did tell you that I am disabled and would appreciate a bit of help, but I can understand if the driver is not allowed to help. What made me angry is the fact the driver didn't even ring the bell, and left it on the ground outside my front door and the fact that the driver just left it. To me that is very unprofessional
S L PELL
9. Juli 2025
Antwort von Fountain Softeners
Thank you for providing your feedback following your order and we are sorry to hear that the delivery driver left the parcel without ringing the doorbell. We do not actually deliver the orders ourselves and use the courier company DPD. Unfortunately their actions during delivery are out of our control but we will pass your feedback on to them.
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