Fountain Softeners Bewertungen 

The softener and installation kit worked perfectly, leaving no room for grievances. However, both products, ordered at different times, took longer than expected to arrive.

Took over a week to arrive. I expected better quality for the money. Tap is also noisy when in use.

Delivery by Royal Mail
In 24 hrs thank you!

I accidentally ordered more than what I needed (two pair of braided hoses instead of one). Got in touch with Fountain Softeners and they happily agreed to refund for half the order if I return the unused hoses back.
The hoses themselves are great, don’t confuse them with low quality stuff that you can buy from the DIY stores.

Excellent product arrived in perfect condition.
My only complaint is with the delivery. The delivery man left the items outside despite us being at home all day. The boxes got wet due to rain all day. Luckily the contents are well packed and are not affected.

Very helpful and polite as always

Delivered on time. Good value.

No complaints with the softener or installation kit. Delivery a bit slow for both items which were ordered separately and a month or two apart.

My delivery came on two consecutive days which was inconvenient. Updates via the App were not particularly informative, I had no idea who the carrier was until Royal Mail informed me. On the positive items were packed well and in packs although labelled Heavy were just about manageable

Confirmed replacement part compatible, prompt delivery. Softener now working again.

Fantastic service and staff brilliant

I have had an excellent experience with fountain. The staff went above and beyond I had ordered the wrong length of pipes on Amazon but they were able to provide the correct pipe length and take additional money seamlessly. Parts arrived next day.
One of the Best companies I have ordered from in years. Thank you fountain I will be back in the future.

Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown. As an experienced amateur plumber easily fitted in the new one, only problem was my lack of knowledge of push fit. The drain connection appeared to be 10mm but on using a 10 mm plastic pipe it leaked…
Eventually worked out it was 9.5mm , then fit was perfect! Having re read the instructions it does say 3/8 inch so confusion between metric and imperial…

Easy ordering process and quick delivery. Have always found the products to be of good quality.

Packages arrived at the correct day and time, however one of the boxes was ripped and practically falling apart - as this was a very heavy box, it made it very hard to manoeuvre .

Excellent service Item arrived in specified time I can recommend fountain softeners.

Dear Sir/Madam



I ordered the following item from your company:- A pressure reducing valve PRV15.



The Engineer attending our existing softener condemned it, being over 30 years old and obsolete.

The valve we had ordered was now not required and was returned 23/06/2025 by Royal Mail,Tracked 48.

I have since contacted by phone and was advised that a refund was approved and awaiting your accounts department.

My order number was 98584,account WOR040.

I was advised that the refund would be on the card I placed the order with,to date no sign of any payment.

Please can you action this refund.

Excellent Company to deal with good aftersales assistance. During commissioning i spoke to Mike who confirmed that all settings made to C15 Eco softener were correct, which was very helpful.