Easy to purchase Harvey salt blocks, good price. Product arrived well packaged Did take longer than expected but appreciate I had a fairly big order. Would use again.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Long time after ordering before delivered then delivered to wrong address However Seems to have been an issue with delivery service and not from fountain softeners themselves
Unternehmen hat geantwortet
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Mehr ansehen
Unternehmen hat geantwortet
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Wasserenthärtungsanlagen
- auch in
- Lieferant für Wasseraufbereitungsanlagen
- Wasseraufbereitungsunternehmen
- Wasserfilterlieferant
Vom Unternehmen geschrieben
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Kontaktinformationen
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Vereinigtes Königreich
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Hervorragend
245 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Block salt ordered for my softener
I ordered block salt for my softener, and found some of the bags delivered in cardboard boxes were torn.
6. Mai 2026
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback. We are sorry to hear that some of the cardboard boxes have been torn in transit by the courier, but we trust that the salt was undamaged. If you have any continuing issues, please contact us directly.
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback, we really do appreciate hearing about your experience with us.
Great product
Great product, great service, reasonably priced.
Delivered on schedule.
Thank you.
29. April 2026
Antwort von Fountain Softeners
We are always looking to provide our customers with excellent customer service, so we are really pleased to receive your feedback. Thank you!
Reliable company
Great advice on the phone about replacing my current unit. Friendly installation engineer and a reasonable price.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback, we are glad to hear that the installation went well.
Won't buy from nor get near they again
Won't buy from nor get near they again. Ordered a new softener on 22-Mar as replacement for an old one bought from them. Web site stated despatch within a few days. A week gone by and no delivery nor status update. Chased on web chat 3 times for delivery status update. Each time was promised an email update will follow but none ever received. Rang on 7-Apr to cancel order and was promised an email confirmation that never received. Rang again on 14-Apr to chase up on credit card refund. This time finally received an email confirming order cancelled and refund should be received by end of the week. Nothing appeared on credit card account and had to chase again today 23-Apr.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are really sorry to hear that your experience with our company has not been positive. Whilst we always aim to get customer's orders to them within 3-5 working days, this is not always possible. Some of our water softeners are made to order by our suppliers, so we are reliant on them producing the softeners in a timely manner.
In relation to your refund, we apologise for the time this took to action, however we understand from our accounts team that this has now been resolved.
Excellent service from purchase to…
Excellent service from purchase to receipt of softener.
10. April 2026
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Antwort von Fountain Softeners
We are pleased to hear that you received excellent service from us, thank you for leaving the feedback.
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback.
Antwort von Fountain Softeners
Thank you for taking the time to leave us this feedback, we really do appreciate it.
Very efficient.
Easy navigation of site and efficient and prompt delivery. Very happy to use again and to give them 5 stars.
10. März 2026
Antwort von Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we appreciate your feedback confirming that that is what you experienced.
Antwort von Fountain Softeners
Thank you for your feedback, it is very much appreciated!
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate hearing that your experience with us was a good one!
For years I have acquired salt tablets…
For years I have acquired salt tablets from Fountain Softeners. They have always been professional, efficient and wonderful to deal with.
4. März 2026
Antwort von Fountain Softeners
We are constantly striving to provide excellent customer service to ensure our customers return to us, so it is great to hear you have been using us for years. Thank you for taking the time to leave this feedback.
Good price and quick delivery
2. März 2026
Antwort von Fountain Softeners
Thank you for taking the time to leave this review, we really appreciate your feedback.
You are always amazing
You are always amazing. Thank you for the “thank you “ discount code. It meant a lot. With this discount I could order salt block for a year stock. But, the box is so heavy to carry after it is delivered to the store room of the house 😄.
Thanks for your service. Appreciate more discounts!!🤩
27. Februar 2026
Antwort von Fountain Softeners
We are glad you received your Thank You discount code! Thank you for leaving this feedback, we really do appreciate hearing about your experience with us.
Reliable service with competitive…
Reliable service with competitive prices. They also have a loyalty program which makes me feel valued as a long term customer
28. Januar 2026
Antwort von Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Minimax Shuttle Valve
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when.
Good site, well packaged new part, good service all round.
24. Februar 2026
Antwort von Fountain Softeners
We are pleased to hear that you found our chat facility helpful and that your experience of our service has been positive. We are always striving to provide excellent customer service, so it is really great to hear of your experience.
I have used this company for several…
I have used this company for several years, the service is always vdry reliable, the product is as per description.
26. Januar 2026
Antwort von Fountain Softeners
Thank you for taking the time to leave us this feedback. We are constantly striving to provide our customers with excellent customer service, so to hear that you have been receiving this from us for several years is great, thank you.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.