I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... Mehr ansehen
Unternehmen hat geantwortet
Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear fro... Mehr ansehen
Unternehmen hat geantwortet
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Kontaktinformationen
Vereinigtes Königreich
- foundationlending.co.uk
4.5
Hervorragend
185 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fantastic BDM
Sensible underwriting and fantastic service from my business development manager Cheryl.
29. Januar 2025
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Processed the application reasonably…
Processed the application reasonably quickly. Specific about what documents required. Only issues were delays around valuation because of the Christmas & New Year period. Offer issued and client satisfied.
29. Januar 2025
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Delayed and time consuming process…
Documents required should be listed at the outset
not by following NINE e.mails asking 9 additional
documents 9 additional questions during 12 weeks
AND
one case handled and passed on to several underwriter
EACH asking different questions and demanding additional DOCUMENTS,
28. November 2024
Antwort von Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
A Fantastic team
A Fantastic team, a pleasure working with them. Helpful and knowledgeable. A Shout out for Farah Abbasi, without her the case would of never completed.
12. Januar 2025
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Liked the policy you have around the…
Liked the policy you have around the pensions, but the SLA is terrible. From app to offer took over 2 months which is not good enough.
16. Januar 2025
Antwort von Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
good customer service
16. Januar 2025
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Common sense approach
Offers received on a remortgage and purchase. A common sense approach. Doing business with Foundation is easier due to having the amazing Fiona Robertson as my BDM.
8. Januar 2025
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation Home Loans_ Common sense lending
Foundation Home Loans have a common sense approach to lending, and you can speak to them on the phone. Much better than the average high street lender. Their underwriters called to discuss any points that needed addressing.
17. Dezember 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Customer service and BMD…
Excellent Customer service and BDM support. Very smooth process from start to finish. Would highly recommend.
12. Dezember 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Superb BDM guidance from Fiona…
Superb BDM guidance from Fiona Robertson supported by a common sense underwriting approach. The perfect combination. Thank you FHL.
28. November 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Overview
Flexible criteria, consistent and accurate updates from underwriter. BDM who was knowledgeable and helpful. Great experience!
2. Dezember 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
A great lender to work with
A great lender to work with. Common sense approach to lending.
18. November 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Easy application system
Easy application system, easier to get a response from BDM. Quick offer timescales and flexible criteria
30. Oktober 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great support
18. November 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
SLOW FRUSTRATING PROCESS
SLOW FRUSTRATING PROCESS - 5 working day turnarounds for small elementary matters results in the application taking a long and frustrating journey. Thankfully the end result with my recent cases have been positive - but the process needs to speed up.
15. November 2024
Antwort von Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
Dedicated team willing to go the extra…
Dedicated team willing to go the extra mile to get the deal done and over the line !
12. November 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Straight forward application process…
Straight forward application process compared to other lenders. Fast turn round and questions answered promptly. Broker portal is excellent with the facility to easily download documents. Highly recommend
24. Oktober 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I applied for a remortgage but I'm feeling let down and disappointed
I applied for a remortgage with Foundation Home Loans and, after more than 8 weeks of back-and-forth, the process is still ongoing without a resolution. Every time I provided what they asked for, new questions and concerns arose, dragging the process on unnecessarily.
I have faced significant financial challenges during this time, and the stress caused by their inefficiency has been overwhelming.
What started as a straightforward remortgage has become a highly frustrating and time-consuming ordeal. Their lack of communication and inability to provide a clear timeline or reason for the delays has left me feeling let down and disappointed.
I’m now considering pulling out of this process altogether and would strongly advise others to think twice before engaging with Foundation Home Loans. If you value your time, peace of mind, and financial stability, stay away from this lender!
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von Foundation
Thank you for your review and we are sorry to learn that you feel the service you have experienced is not at the level you expected and apologise for any inconvenience caused. Our Team are aware of your case and will be in contact with you shortly.
Straightforward application process
Straightforward application process, documents requested on AIP and speed of application review.
20. September 2024
Antwort von Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.