A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trai... Mehr ansehen
Unternehmen hat geantwortet
Special Thanks to Adam Cross and Harry Phillips. been very helpful and swiftly processed mortgage application
Unternehmen hat geantwortet
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktinformationen
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Vereinigtes Königreich
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.4
Hervorragend
618 Bewertungen
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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swift mortgage process
Special Thanks to Adam Cross and Harry Phillips. been very helpful and swiftly processed mortgage application
11. Mai 2026
Antwort von LANDBAY
Hi Ergin,
Thank you for your review. We've passed this on to Harry and Adam and look forward to working with you again soon.
A product transfer should be a simple…
A product transfer should be a simple process , full underwriting is just over the top
5. Mai 2026
Increased rates at the end of the…
Increased rates at the end of the process. Absolutely terrible way of doing business, severe delays with the application.
8. Mai 2026
Bewertung ohne vorherige Einladung
Our BDM assisted with getting a stalled…
Our BDM assisted with getting a stalled completion across the line, allowing the client to keep their interest rate.
7. Mai 2026
Antwort von LANDBAY
Hi Hayley,
We're so glad we could help get your case across the line. Thank you for taking the time to leave us a review. We look forward to working with you again soon!
A complex case which was handled very…
A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5 lender all day long.
1. Mai 2026
Antwort von LANDBAY
Thank you for the feedback Gary. We’re really pleased to hear the case was handled well and that our underwriter support made a difference, particularly with the legal complexity.
Antwort von LANDBAY
Thank you for the great feedback. We’re delighted to hear you received such amazing service from David and Alex, we’ll be sure to pass on your kind words!
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
16. April 2026
Antwort von LANDBAY
Thank you for your feedback Nick. We’re pleased to hear Collette was helpful and informative throughout the case and we’ll be sure to pass on your review!
Simple process through to legals which…
Simple process through to legals which were completed on time
14. April 2026
Antwort von LANDBAY
Hi Nick, thank you for your feedback.
We’re pleased to hear the process was straightforward and that legals were completed on time. We really appreciate you sharing your experience working with us.
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
13. April 2026
Antwort von LANDBAY
Thank you for your review Al.
We’re pleased to hear you found the underwriting straightforward and appreciated the speed and support from the team.
We look forward to workign with you again soon!
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
10. April 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
9. April 2026
Antwort von LANDBAY
Thank you for your feedback Surendra. We’re really pleased to hear you had full support from your BDM. That level of support is exactly what we aim to deliver!
Excellent communication direct with…
Excellent communication direct with underwriting team
1. April 2026
Antwort von LANDBAY
Thank you for your 5 star review Craig!
Process was simple
Process was simple, quick and efficient with good communication throughout.
2. April 2026
Antwort von LANDBAY
Hi Marcus,
Thank you for your feedback. We’re pleased to hear the process was simple, quick and efficient, with strong communication throughout.
We really appreciate you sharing your experience!
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
1. April 2026
Antwort von LANDBAY
Thank you for your feedback Makis. We’re pleased to hear our communication and cooperation helped keep things moving and ensured a smooth process!
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
1. April 2026
Antwort von LANDBAY
Hi Paul,
Thank you for your feedback. We’re pleased to hear you found the communication and underwriting excellent.
A breath of fresh air is exactly what we aim to be!
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Clear process- competitive product
18. März 2026
Antwort von LANDBAY
Thank you for your review Rwbbles!
Great customer service
Great dealings with My BDM ( Jon Braddick) and the underwriter (Glen Shipman) both of whom couldn't have been more helpful with this difficult case.
17. März 2026
Antwort von LANDBAY
Thank you for your review Jeff.
We’re glad Jon and Glen were able to support you on a complex case. Thanks for choosing Landbay!
Antwort von LANDBAY
Thank you Andrew for your great feedback! We look forward to working with you again soon.
Fantastic as ever!
Fantastic as ever!
Shout out to Chloe Newton Underwriter and Ian May BDM.
17. März 2026
Antwort von LANDBAY
Hi Narinder,
Thanks for the great feedback. Brilliant to hear Chloe and Ian delivered such strong support.
We’ll be sure to pass on the shout out!
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