Fortunate One Bewertungen 

I am so confused as to why everyone is being so negative!! I received so many compliments on my new dresses from this brand. The same-day shipping is unreal!! The fabric is good and lightweight! A regular customer from now on

Returned a dress for a store credit.
Went on today to spend as finally found a dress I liked only to find that my store credit has expired!! Total ripe off will never shop with them again.

Absolute terrible company to deal with. I bought four items of clothing from them, and on the description they lied on three of them about the fabric composition of the clothing. The clothing was meant to be made from cotton, linen, and rayon, but they all turned out to be made from cheap polyester. When I emailed them about this and wanted to initiate a return, they said there is nothing they can do because the items were marked as 'Final Sale' and that I should sell them on Gumtree or Facebook Marketplace. What an absolute joke. Just because you decided to say an item was 'Final Sale' doesn't mean you can lie on your website, and it certainly doesn't exclude you from Consumer Law. I managed to get a refund from this company by reporting them to Consumer Protection and by opening a case on Afterpay against them. DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. They will rip you off and send you cheap inferior quality clothing, and you'll never get your money back from them.

Such a shame because the Delivery is really good very prompt but you can t get hold of them if you need to chat they have a telephone number but nobody Answered they did email me but hey don t put a mobile number up if you never Answer

I wish I read these reviews before buying.
So so gutted, dress is very poorly made and very cheap material used. I’ve got a funny feeling they just buy from alibaba. Super nervous to see if I even get a refund as I can see a lot of people haven’t

if there was a 0 i would rate that. DONT order from this company!!
the material they use are so cheap and not what they describe at all. the pieces i ordered looked like they were not made with any type of love; threads all over the place, seams that were already on the verge of tearing, and the materials were not what they described at all! i've be trying to reach them through email and customer service and no one has gotten back to me!
dont order from here!!! huge scam and disappointment. i'm still trying to reach someone and have them issue a refund.

if you're going to sell products like shien at least be honest about it and not rob customers of their money.

Ordered a few items from this site. The quality was just poor. Lots of loose threads, fabric felt really cheap, just not what I expected for the price at all.

Also, they only offer store credit for returns, not your money back. I didn't even think to check this before purchasing, because I've never shopped anywhere that wont refund your money if you're not satisfied with the products you receive. Would never have shopped here if I had checked this beforehand, so I guess lesson learned.

And, you have to pay for your own returns. So I now have to pay for shipping to get the items in the first place, to return the items, and for the new items I'm now pretty much forced to buy because they only offer store credit. (And of course on top of that there's import taxes).

Would not recommend.

Ordered a dress the 23rd of march for a wedding in mid april. I sent them an email two weeks after I ordered, because I did not get a tracking number nor a confirmation that my order was dispatched. The support agent told me they would look into it, and get back to me. Have not received any confirmation or trackingnumber, and it is 1 month since I ordered.

Ordered 5 dresses and received 1 pair of jeans I never ordered. I sent them pictures and now I’m being harassed for additional pictures I don’t have. I asked them to send me a pre paid label and I would return the jeans and they have not. They are ignoring my request for a refund. This was a horrible experience, save yourself the inconvenience.

HUGE SCAM of a company. I thought that this company was a great store and I’d ordered from them multiple times. I received a dress that the zip broke on 2 hours into my first wear and tried to get it refunded. They said they would only offer partial refund because the tags were off and it had been worn which is against the fair trading and consumer law. Super disappointed. Don’t shop here, terrible quality and you won’t be compensated. Their joke of a store policy is essentially an admission of guilt for their poor quality clothing.

I ordered two dresses online for delivery in Brisbane (am currently in NZ) - received the items, the next day! Thank you team Fortunate One - whoever works here I wish you worked every where - you get things done! Also, the dresses were amazing! Great quality and just like the website - except I’m not a model.

A joke of a company. I paid for my own return, they sent me a return label that included the following address: 2270 E 220th St Carson, CA 90810, the tracking says it arrived. I waited 3 months and never got store credit, reached out to them and they told me that it needed to be shipped to 8738 E 9th Street Rancho Cucamonga, CA 91730. Are you kidding me? Don't trust this company.

I was hesitant to purchase after reading other reviews but they were the only store with a dress I liked in my size. I purchased on a Monday and got my confirmation of order. By Friday I hadn’t received shipping and was nervous so messaged them and they got back to me by the end of the day with the tracking link (was dispatched on the Monday so not sure what went wrong there) but was very happy to see a parcel was on its way. Parcel arrived today (after 6 days which is great) and I love the dress. It’s one of those stores where you return for credit like many others so is something to be aware of. I won’t be returning my dress though because I love it so can’t comment on that process.

This isn’t as bad as ordering from a fake Chinese made website. However, it’s close.

Their dresses aren’t cheap nor are they quality.

1. It takes two weeks to arrive to North America (coming from Aus)
2. You pay the import fees and taxes
3. The dresses DO NOT I repeat, do not look like they do on their website, you’ll have to alter it (as with many dresses)
4. It’s not cheap/nor is it expensive. Though, I’d argue it’s too expensive for what it is. Ex: Zara is the same quality, arguably better & they’re cheaper.
5. If you need to contact someone, phone lines are open 9-5 M-F Aus time… yikes
6. Return policy gives you a credit to their store, not a refund.

If I knew all of this, I’d never order from them.

It’s just not worth it for the price, quality, support and the wait to get your item.. not worth it.

I ordered some Rolla's jeans from this company in a hard to find color that I couldn't find anywhere else. I was a little sketched out after reading other reviews, but I received the jeans as expected and they were authentic. I had tried them on before so I knew what size to buy. They were way overpriced so I guess maybe they buy up inventory from other companies and sell it at a higher price. I would probably not order something from here that was from an unknown brand, but I can confirm that in this case they delivered an authentic product.

They sent me the wrong order and now refuse to resend until I mail them my order back. I'm operating off store credit and they won't even return store credit to my account so I can repurchase. Not to mention everything i have received from this store is insanely poor quality. DONT ORDER FROM HERE. THEIR CUSTOMER SERVICE IS BEYOND TRASH

Definitely don’t order from this company. I have been waiting almost a month for my refund from my retuned items and they still have not given me my money back. I would never order from them again. I would give no stars if possible. Just want my money back.

I'm still waiting for my order! Placed it on the 22 of October for an event that has been and gone and still no sign of my dress. The tracking initially wasn't sent through to me so I had to chase that up and now the tracking hasn't been updated in over 2 weeks. I would hate to imagine what it would be like closer to Christmas! So I would keep that in mind before placing an order through them. They also don't accept refunds which is annoying as because I have been waiting so long that I don't need the dress anymore!

Très mauvaise expérience.
Passez votre chemin les françaises!

Mes arguments:

- Frais de douanes dissimulés pour récupérer le colis car Fortunate One ne propose que DHL Express comme option de livraison.
- Les vêtements taillent trop petit et on ne peut renvoyer les articles qu'à nos frais, et ensuite il faut refaire un achat et à nouveau payer des frais d'expédition + frais de douanes si on veut faire un échange. Car la politique d'échange ne permet pas de faire autrement.

Ne comptez pas sur le service client pour vous aider. Vous serez mis en communication avec Abigael qui ne sait rien faire d'autre que de vous répondre avec des template d'e-mail, et elle aime aussi signer par "Peace, Love", alors qu'elle vous méprise avec ses réponses bidons.

Seriously I am actually offended by this company. I purchased a skirt through their website that I am supposed to wear IN A WEDDING next weekend and paid in full. They sent me a random crop top that I did not purchase. I quickly reached out to them about how I could get them this crop top back and receive the skirt in time for my friends wedding. They took their time getting back to me, requesting photos of the random crop top and they took even more time to reach out saying “the skirt is no longer in stock” with a kissy face. They intend to send me a full refund once they receive the top back…

AM I MISSING SOMETHING HERE? You sold me a skirt, you sent me a top, then you sold MY skirt that I paid for to someone else and now you’re “out of stock :)x”. How is that even possible that you’re so disorganized and inconsiderate as a business? Now I am the only bridesmaid that can’t find the skirt and I have bridezilla bestie screaming at me because of this companies incompetence and disregard for anything except payment… guess what else, I am still waiting to hear back if they plan to help me locate this skirt beyond a refund. TOTAL JOKE. save your money and time — shop elsewhere where they actually care about their customers.

:)x