Fortunate One Bewertungen 

Abi helped me with my return process and questions regarding an order. Not only was she accommodating, her responses were timely and clear. She made contacting the company and getting answers easy!!

Abi at Fortunate One was truly the best! She helped me so quickly and resolved my issue immediately. She was also just wonderful and kind to work with! Thank you Abi!

Abigail was so great and provided me with the necessary support for my return issues. Very kind and typically responded within 24 hours!

I was so lucky to have Abi helping me with some questions about my order and issuing a return! She was incredibly clear, prompt, and warm in her responses. I have no doubt I will be ordering from Fortunate One again, knowing that if I have any issues at all, they have competent and kind staff like Abi to help out.

After wearing my brand new outfit in St. Barths and sadly leaving it at the beach club by accident, I reached out to customer service to see if there’s any way a discount could be provided to purchase a new set and Abigail was more than happy to assist. When I was originally looking to purchase this set months before, Abi had also helped answer my questions on sizing. I appreciate this company’s customer service and look forward to buying a new set once my size becomes available. Thank you!

Abi assisted me with extending my credit note that was slightly over the expiration date. Very helpful and kind. Great customer service!

Daisy was amazing and so sweet! She was very willing to help me out and answered all of my questions in one simple email!

Abi is amazing!! I ordered two dresses that I needed to return and she helped me get a full refund and was so kind and patient, as well as answering all questions I had. I will definitely be loyal to this brand because of my experience with her and am so relieved to work with such a kind customer service associate!

Abi was incredibly generous and helpful! I had a small issue with my order (stain on dress) and she sent me a store credit for the full value so I could reorder! Then I also made a mistake when I reordered it and she helped me cancel my order and refund me so I could order it again correctly. She was so patient and I appreciated her help so much!! Never had better service

Quality clothing. Great customer service.

We ordered a dress for graduation photos and unfortunately, it came in damaged. I emailed customer service and had a store credit to reorder the dress within days! Thank you Daisy! The dress is beautiful!

Abi in their customer service department is so kind and helpful! She was able to work with me to figure out a solution to my problem quickly and efficiently. I would recommend this company highly!

I made a mistake on my order and their customer service was super helpful and they made it right! It was so appreciated.

Amazing customer service, very quick and able to solve my issue easily and quickly. Thank you abi!

My package was stolen, I contacted customer service and by the next day Abi with their customer service team had reached out. She was so prompt, professional and kind! She helped me out and was so nice throughout the whole experience!

Daisy was so helpful in facilitating my return. Loved the dress I decided to keep as well!

I had an expired credit note that Daisy was able to reactive quickly!

Thank you for all your help!

I wish I could give a -10 for customer service and the website experience. The site is incredibly difficult to navigate—logging in doesn’t work from all pages from the top navigation.

I purchased three pairs of shoes around Christmas time, two of which were final sale. One pair, which is unwearable, seems to be on clearance for a reason: the straps are positioned too low on the foot, making them impossible to walk in.

I would expect a company to address issues like this with the manufacturer and not pass on defective products to consumers. Despite this, I returned the shoes because I can’t use them and don’t feel right selling them to anyone. The return was accepted, but I never heard anything from your team—no apology, no acknowledgment of the issue, no refund or store credit... you just kept the shoe and probably re sold it.

This was my first purchase, and the shoes were only $30 after the discount. Had you handled the return professionally, I might have considered shopping with you again. But now, after such poor service, I can't imagine returning to your site.

Improve the navigation on your website. It’s frustrating that people can’t even sign in to their accounts. And with final sale items, it’s important to recognise that sometimes the product isn’t the customer’s fault. Take responsibility for the quality of what you sell. The $30 isn’t worth losing a customer who could have brought you much more business over time.

Disappointing customer service and business practices all around.

Really bad quality feels so cheap and probably came from aliexpress

If I could give a zero, I would
Worst customer service, horrible company to deal with and shocking returns process