Fortunate One Bewertungen 

I made a return for store credit a long time ago and then forgot about it. Unfortunately, the store credit automatically expires after a year, so when I went to use it it was expired. I reached out to customer service and Abi reactivated it for me. They didn't have to do anything about it, but I feel so grateful that they did!

Fantastic customer support, quick refund on an incorrect order, fast, clear communication, and went above and beyond to make sure I had a great customer experience. Beyond impressed with how easy Abigail made everything. Thank you Abi!

I needed help with a return/refund and i reached out via instagram and i was highly satisfied with the communication and responses. Very quick and very helpful

Ok, update from my previous post, although some items fit very well, the same brand but different dress is different sizing, dont fit well.
returns are met with a 500 server error!
cant download printable return form,
STORE CREDIT!!!!
IF your unhappy with the items and quality, do you want to put yourself trhough the long delivery times, tedious return and store credit, not refund issues to then want to buy more poor fitting chance items and go through the same process again and again and again.
wouldnt recommend, the staff work hard for a reason, because the items are not up to par, yes theyre pleasant, but communications are slow to respond, being based in the furthest flung corners of the globe, california and australia!!!!maybe open a store or shop in europe somewhere!!!!

Customer service is impeccable, very rare experience these days so I have been very grateful! Superb product and fabulous hospitality, and Thank you Abigail and Fortunate one for being spot on!

Great customer service, super friendly and helpful when I needed assistance placing an online order. Highly recommend

Fabulous customer service and great experience overall. Love all the dresses from here! Abigail is wonderful!

It has been three week that I sent back two dresses that costed over $200 and I received nothing!! They do not respond to emails or phone at all! This retailer paid a lot of people and influencers to write good reviews on different sites but the truth is they are not responsive at all or they just pick who they want to reply! Don’t trust those good reviews! I searched more online many people said even they received store credit it doesn’t work! I am going to report to the relevant government agency soon for their scams!

Amazing customer service! Quick to respond, very helpful and the product was received fast and accurate- clothes were also so nice and fit well! Just had to return a few due to length issues

Originally I bought a dress for sorority recruitment, but when I got it there was a run in it. I contacted support and they gave me back store credit and helped me find an even better dress

Working with Abi was a pleasure. She worked with me and went above and beyond to make sure I was pleased with my experience with fortunate one. Highly recommend!

I ordered two dresses for a wedding, but unfortunately I am a little fluffier than I cared to realize so I had to send the dresses back. Abi was a delight to work with and made the process super easy.

I ordered bras from this company and I got it wrong on the size, they were too big. There is no option to return or exchange. So I was only offered a $5 Dollar refund. Never again. Terrible service.

Abigail was very helpful at resolving my issue, she was quick to respond and very polite.

Thanks again Abigail

I’m really happy with the customer service at Fortunate One. My request was handled quickly, kindly, and professionally. Abi was especially helpful, attentive, and really made an effort to find a good solution. As a customer, you truly feel valued and well taken care of. Thank you for the great service – this is how it should be!

Abigale was quick to respond, kind and extremely helpful. Because of her I will continue shopping with Fortunate One.

My items arrived in a timely fashion and quality was good. Unfortunately the items did not fit me, but I worked with Abi in customer services and she was amazing! Very responsive, helpful and resolved my inquiry so quickly! Even though my items didn’t work, I would still shop here again because of the great customer service I received.

Some items from this store are somewhat decent when it comes to quality but it’s really a gamble because most things are awful quality but have an expensive price tag! The clothes often fit weirdly and are poorly made. You can only do returns for store credit but you must pay $5 for a return QR code which is kind of ridiculous.

Great customer service , issued quick response and kept me updated on a return. Will shop here again

I’m so obsessed with this dress I bought!! Makes me feel like a million friggin bucks. I ordered a ring as well that came a little wonky, so I reached out to support and was not disappointed. Abi responded in less than 24hrs and immediately solved my issue. 10/10 will be ordering again