Bought skirting boards. Booked delivery for Friday. Did not arrived with no information. Then at random I received an e-mail that it will be delivered today 29/10. When arrived 2 out of 5 where damage... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Quality of vinyl plank flooring is excellent. Although delivery is curbside and was way too heavy to bring inside. Luckily the delivery man could see I'd struggle and couldn't accept the delivery so h... Mehr ansehen
Unternehmen hat geantwortet
We fitted their herringbone laquered engineered oak flooring in our dining room two years ago, and are so pleased with it that we have now ordered the same stuff for our living room. The sales girl w... Mehr ansehen
Unternehmen hat geantwortet
Dinusha was very helpful with the ordering experience while choosing our new flooring. She was able to apply a discount without being asked as it was a reasonably big order. She also arranged a quick... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Bodenbeläge
- auch in
- Bodenleger
- Heimwerkerfachhandel
- Heimwerkermarkt
- Lieferant für Holz- und Laminatböden
Über Flooring Supplies
Vom Unternehmen geschrieben
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Vom Unternehmen geschrieben
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Kontaktinformationen
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, Vereinigtes Königreich
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4.4
Hervorragend
21'683 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Casey was very polite and very helpful…
Casey was very polite and very helpful with my order from start to finish nothing touch trouble. Will definitely use in future
30. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Quick, Helpful and Professional Service
Casey from the sales team was fantastic. She replied quickly and gave clear, helpful advice that made choosing and ordering my flooring easy. Thanks!
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Vasant,
We are absolutely thrilled to hear that our sales team provided such prompt and clear assistance to make your flooring selection and ordering process so seamless. Thank you for sharing your wonderful feedback with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
The initial mess up on my order was not…
The initial mess up on my order was not dealt with leading to more phone calls to try to rectify things. However the last of several customer services representatives I spoke to was courteous and understanding and was able out the issue in an efficient manner.
29. Oktober 2026
Antwort von Flooring Supplies
Martin Johnson,
Thank you for sharing your feedback. We regret that our initial mistake required multiple phone calls to resolve, but we are glad our final representative was helpful. We are addressing this delay with our team to improve our service.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was really helpful with our…
Casey was really helpful with our order. She was very attentive and made it a very easy and pleasant transition. Top marks
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Niall Leo-Gardner,
We are thrilled to hear that you had such a wonderful experience and found our team member so attentive, helpful, and supportive in making your order process smooth and straightforward. Thank you so much for sharing your lovely feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great service
Special mention to casey who was really helpful when placing my order!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Millie,
We are absolutely thrilled to hear that you received such wonderful and supportive assistance when placing your order. Thank you so much for taking the time to share your lovely feedback with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Flooring Supplies - Casey
We’ve been dealing with the lovely Casey at Flooring Supplies, who has made the whole experience as smooth and stress-free as possible from start to finish.
Casey was incredibly helpful, friendly and knowledgeable. She pointed us in the right direction, explained everything clearly and made sure we knew exactly what to expect throughout the process.
We’re absolutely delighted with the final outcome and couldn’t be happier with the service we received would highly recommend Flooring Supplies to anyone, and Casey is a real credit to the team. Thank you for making the whole experience such a positive one
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Imogen Pease,
We are glad you enjoyed your experience with our team member and are so pleased to hear that the entire process was smooth and stress-free for you. We appreciate you taking the time to share such kind words about the helpful, friendly, and knowledgeable assistance you received from start to finish. Our goal is always to provide clear explanations and guide our customers in the right direction so that there are no surprises along the way. We are happy to hear that you are delighted with the final outcome of your project and that the service met your expectations so perfectly. Your recommendation means a great deal to us, and we will certainly pass along your wonderful compliments to the individual who assisted you. Thank you for choosing us for your flooring needs and for sharing this positive feedback about our dedication to great service.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was so helpful and answered all…
Casey was so helpful and answered all the questions I had
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Amelia Mc,
We are delighted to hear that you received such supportive and informative assistance. Providing clear answers to all of your inquiries is always our top priority, and we truly appreciate you taking the time to share your positive experience.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was so helpful with placing my…
Casey was so helpful with placing my order!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Tia R,
We are so glad to hear that our team member provided such helpful assistance with your order. We truly appreciate your kind words and positive feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
So happy with the customer service…
So happy with the customer service provided by Casey !!!
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Becky,
We're glad you enjoyed your experience with our helpful team. Thank you for your feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Avoid at all cost, find a better supplier
Bought skirting boards. Booked delivery for Friday. Did not arrived with no information. Then at random I received an e-mail that it will be delivered today 29/10. When arrived 2 out of 5 where damaged. Couple years back I bought few things from them and had simmilar difficulties with delivery. Thought they sort out delivery system, but nothing changed.
29. Oktober 2026
Antwort von Flooring Supplies
Jack,
Thank you for sharing your feedback and bringing this delivery and product quality issue to our attention. We are very sorry that your skirting boards arrived late without prior notification and that two of the items were damaged upon arrival. It is particularly disappointing to hear that you experienced similar delivery challenges with us in the past, as we want to provide a reliable service. We are currently reviewing our courier partnerships and internal dispatch processes to ensure scheduling communication is accurate and handling is improved. Your experience helps us identify where our system is failing, and we are taking immediate steps to address these transport issues with our team.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent customer service
Excellent customer service from Casey! Very friendly, professional and helpful throughout the entire ordering process. Communication was excellent, everything went smoothly, and I received a fantastic deal. A genuinely pleasant experience from start to finish. Highly recommended!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Ирина Бибикова,
We are thrilled to hear that you had such a wonderful experience during the ordering process. It is fantastic to know that you received clear communication, professional assistance, and a great deal from start to finish. Thank you so much for your kind words and for highly recommending our services!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Good product, fast delivery, good staff.
We fitted their herringbone laquered engineered oak flooring in our dining room two years ago, and are so pleased with it that we have now ordered the same stuff for our living room. The sales girl was very efficient, and kind and patient when I had difficulty making my online banking work. Good product, quick delivery and good staff.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Charles Howard,
We are absolutely thrilled to hear that you are so happy with your beautiful herringbone flooring that you have decided to choose it again for another room in your home. It is wonderful to know that our team member provided such patient and kind assistance during the ordering process, and that your delivery arrived promptly. Thank you for sharing your lovely experience with us.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Dinusha was very helpful with the…
Dinusha was very helpful with the ordering experience while choosing our new flooring. She was able to apply a discount without being asked as it was a reasonably big order. She also arranged a quicker delivery date than was available on line. Would highly recommend using Flooring Supplies.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
PJones,
We are absolutely thrilled to hear about your wonderful experience! It is fantastic to know that you received such helpful assistance during the ordering process, and that you were able to benefit from an unexpected discount on your large order. We are also delighted that a faster delivery could be arranged to suit your schedule. Thank you so much for your kind recommendation and for choosing us for your project.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
We had used before and needed 2 packs…
We had used before and needed 2 packs more to finish another project , dinusha was extremely helpful and managed to get packs sourced and deliver next day . Amazing
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Philip Gibson,
We are glad you enjoyed your experience with our quick service. We are happy to hear that our team member successfully sourced the extra items you needed to complete your project and arranged for a prompt next-day delivery.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was a great help and assisted…
Casey was a great help and assisted with the order in a quick fashion! Delivery was timely and come within a few days.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Scott,
We are delighted to hear that you received prompt and helpful assistance with your order. It is wonderful to know that your delivery arrived so quickly and on time. Thank you for sharing your positive experience!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Poor customer experience
I brought the wrong thing. My husband had told me to buy the click flooring and I got confused. It was delivered and then we had a family bereavement so I didn't get round to looking at it. When I did we were 18 days outside of the return policy of 30. I asked if we could send it back at our cost and have a credit note against the click floor equivalent. Not a refund. And was told no. I understand there are policies, but this would have been at my cost, and the company would have had more income from us so I am afraid for me it is a 1 star review for poor customer service. We now will have to skip the flooring which is bad from an environment perspective and but from elsewhere.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Emma Smailes,
We thank you for sharing your feedback and want to express our deepest condolences for your recent family loss. We recognize how difficult this period has been for you, and we appreciate you taking the time to explain the circumstances surrounding the order. Our team aims to be helpful, and we are disappointed that we did not find a flexible way to support your request to exchange the items outside the standard return window. We are currently reviewing our return policies and how we handle exceptional situations to prevent this kind of outcome for future customers. Your experience is valuable to us as we work to improve our service.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was extremely helpful
Casey was extremely helpful in checking stock, adjusting delivery and offering to support my purchase. Excellent service from Casey and this company, this is my second time of using them.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Lisa Garcia ,
We're delighted to hear that you received excellent support with checking stock, adjusting your delivery, and finalizing your purchase. It is wonderful to know that this is your second time using our services, and we truly appreciate your continued loyalty and positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Don't trust them re delivery
Asked to pick a date for delivery, fine, on delivery day they sent it to my old address 120 miles away although all the paperwork had the right address, managed to sort that out, was promised another day, didn't arrive on phoning was told it had been lost, arrived at 9 next morning without any notification.
28. Oktober 2026
Antwort von Flooring Supplies
Stephen Fitzjohn,
Thank you for sharing your feedback. We are sincerely sorry for the stress caused by sending your order to your previous residence and the subsequent lack of communication regarding its delivery. We are addressing these shipping errors with our team to prevent this from happening again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Quality of vinyl plank flooring is…
Quality of vinyl plank flooring is excellent. Although delivery is curbside and was way too heavy to bring inside. Luckily the delivery man could see I'd struggle and couldn't accept the delivery so he bought it inside the property into the hallway where it stayed until my son came home and helped get them up the stairs. So be aware if you can't carry heavy weights, make sure you have someone help you. Excellent flooring highly recommend.
30. Dezember 2025
Antwort von Flooring Supplies
A. Peters,
We are glad you enjoyed your experience with our high-quality vinyl plank flooring and appreciate you taking the time to share your feedback. We are happy to hear that the product met your expectations. At the same time, we understand that handling such a heavy delivery can be very challenging, especially with our standard curbside service. We are incredibly grateful for the kindness of the delivery driver who assisted you in bringing the items safely inside your hallway. Your advice for future customers to arrange for extra help on delivery day is extremely helpful, and we will continue to look for ways to improve our shipping process.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was very helpful
Casey was very helpful. Replied to all of my questions very quickly.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Flooring Supplies
Aurelie Tauziet,
We are thrilled to hear that you received such prompt and helpful support during your experience. Providing quick answers to all your inquiries is always our main goal, and we truly appreciate you taking the time to share your positive feedback with us.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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