Flooringsuperstore 

Amazing service! All the staff is very helpful and understand the customers.I made mistake with measurements, and they solved the problem.Shauna served me, she is very helpful and understand that the movement can be very stressful. Thanks guys. I wish you health and success

Terrible customer service! Provided the room sizes but they didn’t order enough underlay. They changed the delivery time last minute which messed the fitter around. Then decided to deliver the door bars 2 weeks after carpet supposed to be fitted! Called customer service and they were no use at all! Offered to refund delivery charge (which we were told would be free!) AVOID at all costs!

BIGGEST SCAM EVER! Ordered vinyl over the phone! TOLD in stock. PAID £30 for delivery. The vinyl was 2.75 mtrs to SHORT. I rang them i was bounced around to various people. NONE of the other vinyls i chose were in stock!The local store had to pay the refund as this is part of the SCAM, i paid a fitter but was told I had to get that refunded by Customer Services! NOT a chance, as they said " As you have been refunded in full we can NOT pay for your fitter"! This is a SUPER SCAM not a SUPER FLOORING Store!!

The evocore flooring is very good. The service is why I cannot recommend- in fact I would actively discourage.

They have absolutely no issues taking the orders and money but actually delivering it is not happening

Twice now we have stayed home awaiting delivery told be told
“Full order missing at depot”

There have been calls and visits to the store but in the end I still don’t have what we paid and a unfinished floor

So the actual flooring is great but they can’t organise and deliver I suggest you go to another supplier

Excellent service from Andrea at the Swansea store. Attentive to our needs while we were choosing carpet and vinyl and helpful at ensuring delivery is to the property while we can be there.

What a shambles. Ordered a carpet on Aug 18, delivery confirmed for Aug 28. Two days later an email saying it would be Sept 9. Delivery at 8am, opened door to find just a box of carpet grippers on my doorstep and NO CARPET. Phoned them to find out what had happened, Customer Services had no clue. Waited half a day for a call back, then decided to phone again and ask for a refund. Refund given - minus the cost of the grippers (£10) and £16 DELIVERY CHARGE!!!!

Don't waste your time and money - I went to Tapi Carpets the same day, and got exactly what I wanted, to take home, within ten minutes and for half the price!

Great customer service good quality flooring at a reasonable price very quick delivery

After reading some of the reviews on this site I was a bit worried if I would receive my carpet on time but have to say I had no issues at all. I received a email and text stating what time I should expect my delivery and on the day of delivery received a text stating exactly what time the driver would arrive, I love the carpet and I got it for a fraction of the price I would have paid at one of the big carpet store.

After a complaint about a thick fold in my flooring ..I've been contacted by customer services and my complaint has been resolved very satisfied ...

Shocking customer service. Flooring arrived with marks all over it. Customer services took over 2 weeks to reply. Refused to replace/ refund. Offered 20% discount for me to replace. Would not recommend.

Fantastic sales team at st John's retail park Wolverhampton especially Mark Chandler who was professional and charming. We got a good deal on a quality product which was delivered on the date specified and the fitters recommended by Amo were professional and courteous and left the job spotless. Once again many thanks to all !

Truly appalling communication from this company. Live online chat was available only for the Sales department (of course). For post-sales service, I was on hold for 40 minutes each time I called. The alternative was to send an email that takes 4 working days to get a response from. Not exactly useful when I was trying to track a delivery due that day, which had gone AWOL. Turns out it was not even on the van, despite a delivery confirmation email! Customer service is incredibly poorly managed, and I feel sorry for the customer service people who are presumably overwhelmed, because I can't think of any other reason for this awful response time and lack of availability.

2 weeks after placing my order I get an email stating they are unable to fulfil my order due to not having stock of my item. I looked for an alternative but none were suitable. I asked for a refund. No communication from the company since. I have called 23 times and emailed 7 times. No response. I paid with PayPal and they have started the claim. Rock bottom customer service experience. Absolutely shocking that a company has people working there who turn a blind eye to this. Imagine if that was one of their own?

Day 4 of not receiving my lawn. It's been "out with DPD", "being delivered in the morning", being delivered next day", "unable to deliver", "waiting to be assigned". The actual product company may be fine (I don't know as I've not received anything) but the delivery side is woeful. Multiple contradictory emails on the same day etc. They use DPD but seem to have their own communication interface (which I've tried to get through on). I am now seeking to cancel the order as I cannot get through to a human to sort anything out. Avoid ! Update - no replies to email or phone and now on hold for 34 minutes to the number given out on their automated email reply ! Awful.

ordered some carpet , exactly as described , looks great, good price and quick delivery

what's not to like

The website and shop assistants were very helpful in making our decision. It was good to actually see and touch the flooring. Having a great selection and someone to fully explain the pros and cons of each made our selection easy.
Laying the floor was straight forward better than the all previous wooden floors. Achieving a good finish was easy. I was impressed by the support that was available, particularly the ease of getting additional materials and the returns quickly.
Having now lived with the flooring we are extremely satisfied and would recommend the flooring superstore.

I had a problem with flooring superstore, however the end result was good and they were very kin and resolved the problem. I do appreciate this and would speak highly of products, I am happy with my carpet looks good and my friends all like it too.