Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... Mehr ansehen
Unternehmen hat geantwortet
I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... Mehr ansehen
Unternehmen hat geantwortet
The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Kontaktinformationen
Vereinigtes Königreich
- fleeto.co.uk
4.6
Hervorragend
174 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Dodgy with the money
Was hiring from them. Had a minor accident in which the front bumper of the car was damaged. Informed them right after it happened. Returned the car on the next day and I was given two options. Either to keep the car and repair it myself or return it and they keep my deposit. The deposit is £500. The excess charge for their fully comprehensive insurance is £500 too. I was told that if the repair is for more than £500, they will keep the amount of the remaining three days of prepaid rent as well. Then I thought something was dodgy. I contacted them few days after I returned the car (and after I saw the car repaired on A40 towards Heathrow). I explained my concerns for the remaining rent and asked them why would they keep it, when they offer fully comprehensive insurance and the claim fee is £500. I was assured that I will receive the amount for the three days rent in 30 days. The car was returned on 03/03/2020. I contacted them on 22/04/2020 and I was told that they do not owe me anything, since the T&C's state that damages are responsibility of the driver. I have paid my excess charge of £500. Why would you repair the car for higher price and then tell me that I am not owed anything? Why are you even advertising fully comprehensive insurance, when it is of no use at all? When I asked for a breakdown of the price for the repair, I was told that they can not supply me with such at the moment due to the lockdown. Probably they can not access their office. But even if this is the case, how it was possible to supply me with copy of the T&C's signed by me when I first rented from them if they have no access to the office documentation? I was also not supplied with list of the damages covered by the insurance, neither the T&C's of the policy itself. They said that they believe that the first page of the policy which was given to me was sufficient for my needs. Let me tell you something - It is not sufficient, due to the lack of information I have requested. They also try to sort everything over the phone. Don't fall for that, people. If you are currently renting with them, then ask for every important conversation to be held via email, so you don't need to think how you can prove what they have told you.
It is a shiny and well presented company, but unfortunately with rotten core.
28. April 2020
Bewertung ohne vorherige Einladung
Antwort von Fleeto
Hi
We welcome all feedback so thanks for taking the time out and sorry for the somewhat late reply. We are sorry our service didn't meet your expectations but we would like to assure you customer care and integrity is really important to us. That being said we would love the opportunity to look in to your case and see if we can make it right so if you would like to email us with you agreement number and reg a member of the management team will look in to your case and respond accordingly.
Regards
Customer Care Team
Simple Self Drive
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