​I cannot thank the team enough for their support after a very difficult situation. My car was stolen, but the team managed to locate it and quickly refitted the immobilizer to ensure it was secure.
​I dealt with Jamil at the Colindale branch, who was incredibly helpful during the recovery process. I then went to the Shepherd’s Bush branch to pick up the car and finalize my paperwork.
​Mohammed Allali was outstanding—he explained the rent-to-buy PCO contract procedure with total clarity. He made it possible for me to return the car, cancel the old contract, and drive away in a new car on the same day with a brand-new agreement. Mohammed and Kiran made the entire process seamless. I was given a clear breakdown of all payments and dates, so I know exactly where I stand.
​After the stress of having a car stolen, the professionalism at both Colindale and Shepherd's Bush was the best experience I’ve had. I highly recommend them and wouldn’t go anywhere else in the future!

Just visited Shepherd Bush office and hired a PCO car again. Fast and efficient service. Very friendly and professional.
Highly recommended.
Thank you Ruben!

I am with Otto since 1 year.
They are very good in service always very friendly.
Recently i returned a car and process was very smooth and straightforward
And that was because of MR Ash.
He is very polite and supportive Gentleman.
Service was 5 stars.
I am satisfied.
Thanks

This company is dreadful so I am on the phone an 20 in the call get down to 10 been on call for 40 mins boom cut off the office is now closed what a waste of my time.

Call up the customer service team and the service again is poor

If you havent good th staff to deal with it hire more staff

I thought we flex was bad this company is even worse

The customer service was superb.kieron and Mark were extremely helpful and attentive. Shepherd's bush was extremely busy but there ability to multitask was amazing. 10 stars

It was nice talking to Ash today.
Great customer service.
Polite and professional.
Helpful
Thanks

I was met by Kevin at Ilford - Very friendly and very helpful.

I have been served by a member of your staff. Who introduced himself as Abdullah.
Abdallah seems an amazing friendly individual with excellent customer service.

He’s explained what my rights and responsibilities are during my rental period.
And demonstrated customer centred professionalism whilst explaining my responsibilities.

I appreciate Abdullah your help. Please keep it up.

Thanks
Muktar Mohammed.

Friendly and helpful customer service. Shout outs to Dalia (Hendon branch) and Mark (Shepherd’s Bush branch) who sorted me out and made sure I had everything I needed before starting my first journey

I would strongly advise others to think twice before renting from otto car.

My experience with their customer service has been extremely disappointing. Communication is poor, and it feels like they simply don’t care once you’ve signed the agreement. Any issues or concerns are either ignored or handled in a very unhelpful way.

Financially, it’s also not worth it. You end up paying a significant amount, and the return just doesn’t justify the cost. Instead of feeling supported, you’re left feeling stuck and frustrated.

Overall, the experience has been stressful enough that I’m seriously considering returning the car altogether. That says a lot about how unsatisfactory this has been.

If you’re considering renting from Autocar, be prepared for a lack of support and a potentially costly experience.

Very friendly and cordial. Reuben helped me to make the right decisions and he helped me all the way till the end.

Shockingly poor service. I booked a vehicle online on Monday, having been told that it is a 48 hour service. Today (Thursday) I have no idea where the vehicle is and when it will be ready, despite multiple calls to the company. It seems the staff have no more information than I have and all they can say is that I just have to wait for a call to tell me when the vehicle will be ready, which is completely unacceptable. So I have cancelled and will take my business elsewhere.

Incidentally, it is a mystery to me how this company has such a high rating here!

used them three time in different years. Straighforward contracts and vehicles were given in good conditions.

Thank you Ashedh, very helpful and professional.

Very good service

My enquiry wasn't resolved, otto car charged me £25 holiday fee then they refunded me back the £25 because I don't come under that category to pay holiday fee, after that refund second week otto cars has charged me £25 pounds again I've called them they told me I should get a refund but I didnt. Then otto cars replied to my review mentioning that my problem was solved and they refunded me which is true but a week after they have taken £25 out of my account they basically charged me again, MY ENQUIRY WASNT SOLVED IM STILL WAITING

Very patient and ready to understand my situation.

Great experience with Awele from Otto Car. She was professional, clear, and reassuring, and promised my car would be fixed as soon as possible. Really appreciated her quick response and commitment to getting things sorted. Excellent customer service.

Just had amazing customer service from Jahsiah. Thank you so much again Otto.

Never answer the phone or have enough staff to answer the phone, I was call number 32 in the queue.

Never reply to email and like to ignore you whenever you have a problem.

AVOID OTTO CAR AT ALL COSTS!!!!