Fish Brothers Bewertungen 

After being offered a deal to buy a new car with this dealership, and being told after closing time on Sunday that a vehicle had been held for me -

"Our phone lines close at 4pm on Sundays so I cannot take a deposit, so I have emailed my team to let them know that this car is on hold pending me speaking to you tomorrow if that is okay? I will also send a driver to collect the vehicle tomorrow so that I can check the spare wheel for you."

they tried to phone me first thing Monday morning to tell me it had been reserved for someone else.

I had been in contact with them all weekend, but was was waiting clarification on some items (see above) which was delayed by the salesperson being unavailable on Saturday and Sunday. At no point did they suggest me placing a reservation / deposit, and when I offered, I got the response above.

Naturally when they confirmed that the car was held for me, I was not worried. We tried to make contact on the Monday. but again kept missing each other - in 2023 e-mail is a much better way of communicating, but the salesperson decided to e-mail me after closing time to tell me that he tried me that he'd tried to call me that morning to tell me that the car had already been reserved and potentially sold to someone else.

My attempts to speak to the sales manager went without response until they phoned me this afternoon to say the car hd been sold. No apology, or attempt to remedy the situation, by at least offering to find a car for me.

I placed an order for a Citroen part from Fish Bros on their site citroendirectparts.co.uk
I had an email a couple of days later, telling me it was out of stock and would take 3-4 weeks to arrive, despite it being a non stock item for them, they don't tell you this on the website.
The email said I can cancel if I didn't want to wait.

It's not for me, it's for a client in Netherlands and they were happy to wait.

After four weeks, I email Fish Bros and after a couple of days with no reply, I email again and received a response the next day.

Their reply:

'Following from the last email sent : the part you've ordered is on backorder and will take approximately 3-4 weeks to arrive once ordered'

I responded: 'It was ordered over 4 weeks ago.
How much longer is it likely to take?'

To which I received: 'We have issued a refund since you have not confirmed if you would like the part or not, if you would like it please place another order'

What they're saying is, ordering and paying for a part on their website isn't confirming you want the part, you also have to write to them to confirm you want the part you've paid for.

What a horrific company to deal with.

My wife had a puncture in our FR-V, so I went out to her. One of the studs had been cross threaded and the wheel nut was super stiff.
The car was recovered to another Honda dealer (NOT Fish Brothers), who quoted for a replacement hub, saying that the hub would need replacing as the stud would shear off. They also said that the hub would need replacing as the other studs would be damaged. So the upshot was that we had the car recovered to another garage who confirmed the only damaged parts were one stud and one wheel nut. I rang Fish Brothers Parts Department and Lee was so helpful, the polar opposite of the other Honda dealer. He explained that the studs were replaceable on our car, something the other Honda dealer completely failed to mention. He gave me the part numbers and links I needed so I could order them and then followed up with confirmation that they should be with me by the following Wednesday or Thursday. This was a Friday before a bank holiday weekend. I was sent a tracking link from the courier and the parts arrived with me on Wednesday afternoon around 16:45 in good time for our appointment to have them fitted.
My experience with Lee and Fish Brothers has been utterly refreshing: open, honest and helpful from start to finish!

I ordered a van online and paid a deposit. I got an email the next day saying they had sold it to someone else. No apology, I was offered a base level van at the same price.... very poor. I have since ordered a new van elsewhere.

Nissan quashqi broke down taken in ti fishbrothers swindon. Could not get through on phone no answer eventually got through 4 days later found out that the car system reset no fault found. Oil pressure sensor logged in faults this was cleared. Suggested oil pump change £600 to change but no guarantee it would resolve the issue agreed to repair however 7 days later still unable to get a the phone call answered. Went to garage and pick up the car. Drove home. Very poor service and suspect diagnosis would not recommend to anyone.

Ordered £207.25 worth of Seat parts (2 door trims), however I was sent one rear bumper reflecter, which is not even compatible to our vehicle! I have emailed and called. Each time I have called I have gone through to voicemail, I have left messages, but still no response! To say I’m fuming is an understanding, if I don’t hear back in the next couple of days, I will take to trading standards.

For the second year running I had tried to arrange an MOT for my Kia to find there was no availability at Fish Brothers. This was despite having given them more than one months notice on both occasions! No wait time slots, no courtesy car option.

Great Company
My salesman Samuel Goddard, was extremely helpful
with no hard sale
The hand over straight forward, both me and my wife found the all experience great

Traveled 160 miles to test drive a tesla and the battery was flat when I got there. This is despite them knowing I was coming to do a deal. Not the same colour as the photo and the tyre's were a lot lower than stated. Never even tried to sell me the car. Complete time wasters with shocking sales men. Never even offered to pay for fuel after a wasted journey. Stear clear.

Bought over £1000 worth of brand new wheels, 3 of the 4 were damaged, offered £50 off!
Sent 3 back, said had to wait 4 to 7 weeks for new ones.
Seems that was to try and make me take the £50 off, as a week or so later 3 new ones arrived.
Though, the diamond cut thickness is different on the wheels.
2 are the same, one is really wide and one in the middle, what a joke. No inspection, no tolerance control or just don't care?!
It also renders that wheel completely unable to re diamond cut in a refurb.

No response from the company after sending pictures. They have their money so don't care?

Prob best not to give them yours!

Edited to 1 star as no response!

Purchased a part online, they used DHL for delivery who have claimed it will be delivered for 3 consecutive days Wed-Fri, now it might get delivered Monday according to DHL.

Why do they use such a crap courier service, Trustpilot has DHL with 91% of bad service. Yet Fish brothers uses them at your expense, I paid £6.99 not for delivery but it would seem storage.

When I contacted Fish Brothers I was told deal with courier as its nothing to do with them.

Really have they ever read the consumer act, if they use a courier for parts delivery its there responsibility to deal with non delivery, they should contact DHL and resolve it, not me.

Basically don't buy anything from Fish Brothers as they don't care once they have your money.

Don't bother using the Skoda UK site to book a service with Fish Brothers Skoda Swindon, as the availability dates are meaningless. Booked a service for two weeks in advance, received a confirmation email from Skoda UK that Fish Brothers would contact me to confirm date and time. A week later, and no contact from them, so I call them. It takes them the whole day to call back, only to tell me they don't have any availability for a month. Thanks for completely wasting my time Fish Brothers, and for failing to update such a simple thing as an availability calendar. This was the first service for my new Skoda, and I won't be considering Fish Brothers again as I have gone to one of their competitors. Terrible service.

Fish Brothers Honda in Swindon have always been fair and helpful. My latest purchase and PX with them was the best one I have experienced.

My daughter was quoted over £500 for a new window motor, she agreed to have the repair carried out but after several months the ‘parts had not arrived’
This morning I took the car to our local independent garage who reset the motor in about two minutes, no special tools , no dismantling, no parts, the guy just sat in the drivers seat and pressed the window switch in a certain way !
Cost zero.
Lack of knowledge or a deliberate attempt to defraud ?

Initial impression was positive, oh how wrong I was. I selected a car that I was interested in buying and took it for a test drive. All was ok APART from the brakes. I raised a concern about them and was told by salesman that they would be checked before I took possession. Took possession a week later and I specifically asked if the brakes were checked, salesman reluctantly said yes, it was just dust where the vehicle had been sitting on forecourt. I was not given a copy of the pre-purchase inspection - 3 days later I contacted Salesman about the settlement of finance, he asked how car was and again I raised concern about brakes but told him I hadn't really driven far but I would do so at the weekend. During my first decent run out, I felt that the issue with brakes was actually quite serious. I called the dealership whilst stuck in traffic to tell them I wanted to bring the car back to be checked as I did not feel safe. I was told to put it in writing and that service department would contact me on the Monday morning. Salesman showed no interest at all. Service Department called me early Monday and we arranged for vehicle to go into workshop. Car went in last Friday to be checked - end result 4 new sets of brake pads and discs fitted as they had all corroded. The service department were a credit to the company and could not have been more helpful. Now I know where the service department is, I know for a fact my car was not checked before I took possession (the mileage hadn't changed during the week of purchase). Please be careful when buying a second hand car from these guys, if you have even the slightest doubt about an issue with the car, make sure you see the copy of the inspection / check report. This issue could have ended up in a serious accident - I told salesman about the repairs and he could not even be bothered to respond. Not interested in customer safety - only a sale!!! I will not be purchasing my next new vehicle from this dealership - I will find another Nissan dealership!!

Have purchased several cars without issue from Fish Brothers Toyota but the Service department is terrible. Had many issues in the past where I was given incorrect information (eg brakes completely seized, yet no issues identified with the brakes by a different mechanic at Fish Bros Toyota the following morning. On a separate occasion was advised that the car needed new tyres to pass MOT. When I asked how many, I was told ‘1, 2, or 3 depending on who did the test!) by rude and antagonistic staff who just don’t care. Just sent my Toyota in for full service and they didn’t even notice that one of the brake lights wasn’t working (although they had ticked that all lights were checked with no problems on the paperwork). I am concerned what else might have been missed and I tend to take it to a different garage to get it checked. Absolutely terrible. I expect more from a main dealer.

Purchased a 2018 Honda Civic EX from Fish Bros Swindon 8 months ago. From day one I had nothing but trouble with it. Not a great start or experience. To top it all I’ve just had a MOT and service carried out only to find both front and rear brake pads need replacing as down to 3mm. I have only driven 1,600 miles since purchasing the vehicle and am absolutely disgusted to find I’m faced with a huge garage bill. They sold me a car knowing there was very little wear and tear left on the brake pads. I traded in my old Honda Civic with brand new brake pads having 10mm left on them. I got a car with 4mm left on the pads. Not fair or a great trade in. I feel duped and let down by the dealership. They are not the least bit interested and not prepared to support me with the work that needs to be done to make the car road worthy again. How is that fair after only owning the car for 8 months and only driving 1,600 miles?! I will never purchase another vehicle from them again and would not recommend them to family or friends. Stay clear and spend your hard earned cash elsewhere with a dealership that care and won’t rip you off!

Fish is king of the sea
And these are king of land

I purchased a used Renault Clio today from Fish Brothers Peugeot Swindon. I received excellent customer service throughout the whole process, Michael the Salesman couldn't do enough and made this a stress free purchase.

I BOUGHT MY LEXUS NX FROM LEXUS SWINDON AND IT WAS DELIVERED TO ME ON A TRAILER. NO ONE HAS GONE THROUGH WITH ME ABOUT THE CAR AT HANDOVER AS THE DRIVER JUST DELIVERED AND LEFT. I HAVE HAD SEVERAL LEASE CARS OVER A NUMBER OF YEARS AND NEVER EXPERIENCED SUCH LACK OF RESPONSE FROM THE DEALERS. I HAVE WRITTEN EMAILS TO SWINDON DIRECTORS ETC AND TO-DATE I HAVE NO RESPONSE FROM ANYBODY. I AM VERY ANNOYED THAT DEALERS WERE JUST CONCERNED ABOUT THE SALE AND DO NOT CARE ABOUT THE CUSTOMERS. CAN SOMEBODY PLEASE GET IN TOUCH WITH ME WITH REGARDS TO THIS MATTER.