Fish Brothers Bewertungen 

I couldn’t be happier with my new Toyota Aygo Pure that I bought from Fish brothers Toyota Swindon. As always I received excellent customer service from Luke Pettyfoot who explained everything in great detail. I would recommend this dealership to anyone who wants great customer service and a quality car!

Sold My Kia Sportage 2022 GT-Line through carwow to Fish Brothers Kia (Swindon) they were excellent, collecting quickly and were very friendly and responsive throughout, their collection driver was very fair with the inspection and they settled the payment immediately without amendment. Overall a very good experience and would recommend them without hesitation.

My experience with Fish Brothers Toyota was extremely disappointing and frustrating. I visited the dealership on Saturday with the intention of buying a Toyota Rav4 for £33,000 in cash. I found the perfect car and requested a towbar installation by Wednesday, though I mentioned it wasn't a big issue if it wasn't ready by then. When I asked if they could give me a discount on the towbar, the salesman offered a discount on the car instead, which I accepted. He promised to speak to his boss on Monday.

The salesman assured me they would get the car ready by Monday and the towbar by Tuesday, though it wasn't 100% guaranteed. I agreed to these terms. However, by Sunday, the car had disappeared from AutoTrader, which worried me. I was told they likely took it off the listing because of my pending purchase.

On Monday morning, I received a call informing me that someone had purchased the car online overnight. I questioned how it could be sold overnight after the dealership had closed, and why it was removed from AutoTrader during their opening hours, but received no satisfactory answer. It was clear they had sold the car, completely ignoring our agreement.

1. I was ready to buy the car on Saturday.
2. I had the cash ready in my bank account.
3. I was willing to pay a deposit, but the salesman told me not to pay anything until Monday.
4. I didn't need any discounts and had made it clear I was serious about the purchase.

Fish Brothers Toyota not only disappointed me but also tried to offer me another car with fewer features for more money. This is a clear example of unfair business practices. I do not recommend this dealership to anyone looking for reliable and honest service.

Excellent service from Fishbrothers Kia
On my recent purchase of a Sportage Gt Line Auto Hev
Amjad was superb & extremely professional in all aspects of his job
Also big shout to all the staff
involved at the Kia Fishbrothers branch
Thank you all
Highly recommend this company

⭐️⭐️⭐️⭐️⭐️

Would be ZERO stars if possible. Untrustworthy Toyota dealership. Placed a £99 online deposit on Toyota CHR GR Sport on 05-06-24. I received an email the same day from Michelle ( joke of a salesperson) saying that she would contact me on 06-06-2024 to progress the sale. I also received an email on 05-06-24 from Fish Brothers congratulating me on my online purchase of the CHR. I had done a Fish Brothers online part exchange value for my vehicle of £10555 which was less than I had hoped for but was prepared to accept. I spoke to Michelle on 06-06-24 regarding the purchase and the condition of the purchased vehicle, she went on to say that the part exchange valuation of my vehicle was £10000, I was gobsmacked and said that I had used Fish Brothers online part exchange valuation and the valuation was £10555, she said that she would have to speak to her manager, she got back to me after speaking to her manager and that he said the real value of my part exchange vehicle was £9000 (what a load of crap) but they would honor £10000 not the £10555 that their own system came up with. My £99 deposit remained on the vehicle , Michelle and I agreed to reconvene the day after 07-06-24 and that she would ring me. Needless to say the phone call never arrived therefore I prompted her by email about the phone call, she eventually rang me to say that the CHR that I had agreed to purchase and placed my £99 deposit on and had receipt of purchase on had been SOLD. I was absolutely gobsmacked and could not believe what I was hearing. Michelle went on to say that she had emailed me earlier that morning regarding the CHR having been SOLD, needless to say that this was a lie as there was not that email in my inbox. I asked to speak to the manager who rang me a few minutes later. The manager went on to say that the CHR had been sold 48 hours before I put my deposit on it. I went on to say that I had not had an email that morning from Michelle, he said you are calling us liars which I agreed with him and he put the phone down on me. This is unbelievable behaviour from a Toyota main dealer and I would not recommend anyone to go anywhere near dealing with them. Please read the rest of the reviews and AVOID AT ALL COSTS. This is a completely accurate account of what went on. Toyota Head Office informed!

Very helpful guidance on the trading in of our previous Fabia and on selecting our replacement car. A very smooth path through the 'mechanics' of the process. Paul also provided excellent help with getting to know the setting up of the features. He provided us with a superb half hour video on the actual car and its particular specification and how to set them to our preferences.

Picked up my new Renault Clio hybrid from Fish brothers Renault Swindon today. Can't fault the service from Samuel Goddard from start to finish.
Really pleased with the new car.
Thank you Sam

I needed a new car due to a medical condition, we went to see Blake again as we'd recently purchased a Juke from him. This time we bought an X Trail. Great price, trade in was very fair, intact, better than the on line dealers, ( we buy etc). New car was serviced, mot's etc and collected in a seamless transaction. Thank you Blake, I'll be back for an electric car in a couple of years!!
I can't recommend Blake high enough, great bloke to deal with.

Fish Bros Lexus

Calls not returned, issues not resolved and lost my used warranty due to there inability to get work resolved. Even the service manager told me that all Lexus brakes are rubbish. Appalling company and appalling individuals. Avoid at all costs

Rated at one star only because I could not rate it at any less... If you buy a car from these people do not trust a word they say.. make sure you check what you are buying for your own eyes

The Toyota RAV4 hybrid plug in was advertised today at £42295.
Rung up Fish Brothers to check if still for sale. After making some arrangements I phoned again later.
They said the car is now £44,000+ . Absolute mis-selling. Don't use this company.

I purchased the new Nissan X Trail Tekna plus (£50k car). We were missold the car and missold finace and told car comes with 22inch wheels and remote climate control. It doesn't. It doesn't even exist on this model! Car wasn't serviced as promised, scratch marks, engine makes strange noises, driver door doesn't close properly, battery doesn't charge properly! All true, no lie. You just can't believe it. Noone really bothers to call you back or email......oh after several weeks of chasing they offered a minor service and 1 regular service for free as a good will gesture! Yeah right. Don't trust this company and don't buy from them.

Reported to the Motor Ombudsman and Financial conduct authority FCA and Nissan head office. Everyone needs to do the same as they will help get your money back.

Only gave 1 star because none wasn't an option.

Bought a 2018 Kia Sportage 2021 within 12 months the Catalytic converter had to be replaced, took a month to get it booked and fixed.
Another 6 months and the Clutch and Master Slave had gone, back to Kia for repair but couldn't book me in for at least 3-4 weeks so had to take to another garage.
Now a further 6 months on and the RAC have rescued me for the 3rd time in 2 years, no fuel getting to the engine so car won't start. RAC got it running just to get to Kia but guess what, yes that's right you'll have to leave it here till we can fit you in for 3 weeks time we need all your paperwork for warranty but it won't be covered anyway.

So now I have a car that only starts intermittently and Kia aren't interested in helping.

No customer service at all, will have to take to my own mechanic to have looked at but tempted to just empty the car and leave it there and tell them to cancel the contract as I am over half way through!

Will never recommend and will never buy another car from the dealership.
Buyers beware.

My car broke down and this garage stepped up to the Mark and l was back on the,road in no time.
That was very important to me as there is no public transport where l live,
I was kept informed all the time,and the service was second to none,the highest praise l can give is that l would definitely use them again when needed.
Need to single out Lisa on reception, she was so professional and was so helpful,also Jane in the service dept who sourced a part for me that would of otherwise kept my car off the road for a month, both these lovely Ladies went the extra mile,they are a definite asset to the company, pleasure to deal with,thank everyone very much

My partner bought a 3 year old seat off these robing @******. With they're seat approved full warranty and 30 day money back guarantee. Not worth the paper or ink! Had issues in the 2 weeks took back to local dealers as it had a rattling under load. And engine management light on told her it was a ega issue . Called them to say it had issues did reply for 5 days.
Car was out of the garage 8 days and back again engine management ligth on again this time was told by local dealer that the car wasn't repairable as it was adblue, ega and a few other things. So ended up stopping the payments and having to go through seat customer services.
Got it resolved FB saying it was the local dealers (swasea) had uploaded the wrong updates on the software!!
Partner said no to having the car being returned her and seat agree. But FB then took a1k off the money due to her having the cheek to have driven the car and put miles on it!!! Oh it was put back up for sale at the same price as before so doubling they're money.
In car industry in general needs a kick up the! In what other industry would you be treated like this. Also when they came to get they're car back and the or dastardly it drive her car down to prove there was not thing wrong with it. And removed personal stuff out of the car and damaging it.
It got to the point where she just given up with them and doesn't want to to complain.
I wouldn't by a car off this group.

My personal experience and review - Service for 60K miles : paid £597 (service price £332.00), tyre replaced. Issue after service - tyre bulged, driven to fill fuel. Original tyre cross climate, service center replaced with Nexen without consulting. Issue blamed on driving. Paid extra £54 to get that damaged tyre replaced. Oil leakage issue was investigated on 25th Oct.
Email from Service Center : "On inspection of the oil leak, we have found oil leaking from induction hose & seeping out exhaust cam sensor. This could be caused by a turbo breathing problem.
We would first start by recommending to replace the turbo to intercooler hoses & induction pipe then review the issue. If a new turbo is required, the cost would be £1900.00. The cost of replacing the turbo to intercooler hoses & induction pipe
£566.00"

Service center provided me options to work through for fixing the oil leak with the high expenses. The choice for me is to go with replacing the hose pipe and if the problem is not fixed then the turbo - technical team was not capable of finding the root cause.

I took the vehicle to a RAC approved service center who identified the broken hose pipe, replaced it. The total cost towards the oil leak investigation and fix, replacing rear brake pads and MOT cost me 346 pounds. The car is running great - no issues. I did not have to worry about how to work through the steps to fix the problem - that is for service centers
and the reason bringing the car to them.

While the cost of working with service center is way too high for service (totalled 597.44) including the repairs and then the tyre bulge that cost me additional 54 pounds. I even met fish brothers kia sales team to sell the car but the valuation was disappointing and they reduced 2000 pounds citing turbo issues.
Reply from fish bros service Manager :
"We have provided you with a cost and advice that has allowed you too make an informed decision at no cost to you. I can confirm that I am happy with the quotes and service provided and hope your decision to have work done elsewhere works out well for you."

Summary:
1. Cost of service is high
2. Wont ask you what tyre to fit, issue of tyre bulge blamed on driving while the car was driven only to fuel station.
3. Service center not capable of finding root cause, provides expensive troubleshooting steps to customers.

Also concerns when you are dependent on the car and when MOT is due in couple of days, you are tightly locked.

Great service, and refreshingly professional. My Toyota van went in for a service, and a little fix, and I can say that the level of service was amazing. Whoever is the manager there runs a very tight ship, and it clearly shows. I will be recommending them to my friends and colleagues

Just had my Toyota Prius serviced and MOT, the service carried out was okay, but last year I had a Full Service with MOT and this service was only an intermediate but cost an extra £4.86! the collection from my home was okay but I was disappointed that on return the car had not been cleaned and was just as dirty as it left. Also I noted that on the Invoice that the car failed the HHC test but this information was not passed to me or what I need to do?

I bought a 4 year old Toyota Aygo from them in Swindon, they promised new mats, spare key, some dents need painting and fixing, delivery on a Sat, mobile phone stand, dents and the scratches and dents were all supposed to be completely fixed, spare key, new mats, phone stand as well as a full tank of petrol... 70% full in reality. Reality was different, delivery was late so I lost money on a residential parking permit and insurance. The things I mentioned weren't all delivered, but sales talked very well though. They could have resprayed it all with the delay! Caveat Emptor! Buyer Beware. If they promise a lot.... Well....They seem keen on selling extra warranty but bear in mind the service level and broken promises. we did get a 50 pound coupon....oh it doesn`t seem to work so no compensation at all.

I dont recommend this company, i bought brand new Honda HRV and it was without foot mats and when i complained its without foot mats, sales guy told me its an extra feature. Its a basic thing in a car, i bought Audi and Mercedes and everything was included. If these were not included i should been told in advance.