First Luggage and their logistics partner are efficient. They collected and delivered our suitcase, with all the contents intact, when they said they would and vice versa for the return journey. This... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time using a luggage service. I called in for information and everything was explained clearly and David was exceptionally helpful and patient. Day of pick-up, they checked in when they'd rec... Mehr ansehen
Easy booking process, friendly and helpful staff, documents sent very quickly, with clear instructions. We have used this service for over 10 years, travelling in June and again in August / Septemb... Mehr ansehen
First Luggage has changed the way my clients and I travel. As the owner of Adventures in Art, I recommend First Luggage to every client we work with. So often a tour ends and we're heading straight to... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
First Luggage is a global door-to-door luggage delivery and collection service. We carry your suitcases, bags, skis and golf clubs door-to-door, so you can enjoy your journey and travel stress-free.
FIRST LUGGAGE
Vom Unternehmen geschrieben
- WE DELIVER
- First Luggage is at the cutting-edge of luggage transportation. Our experienced team has delivered thousands of bags across the world, allowing our customers to relax on their journeys. You need something shipped, we can do it for you. From suitcases to skis and boxes to bikes our systems track your shipment from collection to the point of delivery. Avoid busy baggage carousels, and crowded airports or stations, and treat yourself to the best white-glove luggage delivery service available.
- CUSTOMER SATISFACTION
- Our first-class customer service team is on hand to assist with all your inquiries. Whatever your question, we're happy to answer your phone call or email.
- SAVE TIME
- Travel with no luggage and avoid queuing at luggage carousels, saving you precious time and leaving you feeling refreshed, relaxed and ready to enjoy your holiday.
- SECURITY
- Our door-to-door luggage transportation service will ensure that your baggage is delivered safely to your travel destination before you arrive.
- PEACE OF MIND
- Our unique service allows you to travel with complete peace of mind knowing that you can check your luggage every step of the way with our tracking service.
Kontaktinformationen
120 Salmon Street, NW9 8NL, London, Vereinigtes Königreich
- 020 3318 2791
- customercare@firstluggage.com
- firstluggage.com
4.9
Hervorragend
700 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Apres avoir payé 206 Livres pour 2…
Apres avoir payé 206 Livres pour 2 valises livrées le 22/10/2021 ils viennent de m´écrire plus de 4 mois âpres, pour dire qu´ils ont pris - sans mon autorisation - 62 livres pour un supposé excès de poids. Du vol ! Pure et simplement du vol, auquel je vais m´opposer avec toutes mes forces. Tenez vous loin de cet arnaque !
24. Februar 2022
Bewertung ohne vorherige Einladung
Lots of great communication before…
Lots of great communication before delivery. Awkward heavy item but Stephen and Alan made nothing of it. Great service!
17. Februar 2022
Bewertung ohne vorherige Einladung
High class
High class. Did all it said on the tin. Suitcases in perfect condition and delivered on the required date. UK/USA
10. Februar 2022
Very good service
Very good service - the team were very professional and it was a pleasure to have them as my removal company. I will be using again and would recommend to others.
7. Februar 2022
Bewertung ohne vorherige Einladung
Excellent service and collection and…
Excellent service and collection and delivery on time. Thanks
28. Januar 2022
I am a first time customer of first…
I am a first time customer of first luggage and will use it continuously now! Great service.
17. Januar 2022
The only improvement I would have liked…
The only improvement I would have liked would have been to have time slots for pick and drop off for luggage. E.g if the driver could have said, pick up will be between 9 and 1pm and/or drop off between 1pm and 6pm, giving a 4 or 5 hour interval.
Otherwise all very good.
30. Dezember 2021
Fantastic service
Fantastic service - thank you - less than 24 hours to collect and deliver. Just brilliant.
21. Dezember 2021
Each time I have used First Luggage
Each time I have used First Luggage I have had excellent service. Arrived on time and taken from Norfolk to Scotland where it arrived the next day. I did once use a cheaper service but my luggage got lost for five days, so well worth paying the little bit extra
14. Dezember 2021
Very pleased with this great service.
Very pleased with this service,especially as,due to our altered schedule,the return pickup was from a different place to the delivery
Collected yesterday pm and delivered today at 1.30 pm.Lancaster to Aberystwyth.
Just a tiny complaint--we did not receive the usual envelopes and cable ties and had to improvise with plastic bags and adhesive tape.
3. November 2021
Helpful team, fixed pickup issue quickly
Faced some issues with the DHL collection on Friday evening but the luggage service team fixed it quickly even at 11pm! Luggage were collected this Saturday morning instead by a very nice and polite man.
My recommendation: to avoid stress maybe avoid Friday collection as it is a busy day for everyone, call the luggage service team once you booked to have your pickup details and time slot. Mine was 9-5.30 but they might know more on the day :)
29. Oktober 2021
Bewertung ohne vorherige Einladung
Excellent service
19. Oktober 2021
Fantastic service
Fantastic service, I was apprehensive at first having never used a luggage service before, but cannot fault it.
Dealing with the Customer service team was easy and their frequent updates for tracking also kept me at ease.
I doubt I’ll ever travel with luggage again. Why would you?
Great product, great service- I’m one happy man.
14. Oktober 2021
The first time I’ve used First Luggage…
The first time I’ve used First Luggage and if I could give them 10. I would, excellent service, delivered a day earlier which was very helpful, and having had to have a couple of calls with Rebecca, she was brilliant and very understanding. I will most definitely use them again. Carol Waters
29. September 2021
I was pleased with the service
I was pleased with the service, my luggage, was delivered on the next day, going out and coming back. Well done First Luggage.
27. August 2021
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.