The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Misleading and taking £16.99 out my bank monthly and refusing to stop. I can't prove I didn't sign up for that option unfortunately but its ridiculous. You are not a phone company or a mortgage. It's... Mehr ansehen
I use Find My Past quite often, has great documents, newspaper articles and information on United Kingdom e.g. England, Ireland. The site is easy to manoeuvre through and its user friendly. It's on... Mehr ansehen
Unternehmen hat geantwortet
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Kontaktinformationen
185 Fleet Street, EC4A 2HS, London, Vereinigtes Königreich
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Gut
2564 Bewertungen
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So I tried to sign in thru my church…ybe
So I tried to sign in thru my church account. But alas it won't let me. The original link I was given no longer works. Maybe this is good for a first timer but I find this experience to be at most fustrating.
4. März 2025
Antwort von Findmypast
Thank you for your review of Findmypast.
We are sorry to hear you are experiencing some issues with the site.
One of our Customer Support Team will be in touch in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
RootsTech is wonderful
The people at the rootstech booth were extremely helpful when I wanted to upgrade my subscription from FS free to full access.
10. März 2025
Antwort von Findmypast
Thank you for reviewing Findmypast Penny
We are delighted to hear you enjoyed Roots Tech and our Team helped with your upgrade.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Frustrated researcher
I have been researching for about 10 years and always found FMP too expensive. However I was becoming frustrated with limited access to 1921 census and as they offered a 30% reduction finally bit the bullet. I didn't realise that Ancestry.com was opening up the records very shortly afterwards so felt a little silly.
However I have been using FMP on and off for a month or so and find it increasingly annoying that you cannot open certain information in separate windows for inspection and have to spend a lot of time hitting the back button far too many times.
Ancestry (for me) seems far more intuitive. - and better deals £££ to be had
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us
We do aim to make our site easy to navigate, though we are sorry to hear you have experienced some frustration with opening new information however this sounds like a great feature so I will pass this back as feedback.
Working with my tree in FMP is difficult
I do not find working with my tree in Findmypast to be very easy and find myself racing back to FamilySearch or Ancestry because that is where I am comfortable. However I do like the resources which are found in Findmypast, and am very grateful for the ability to access those resources.
10. März 2025
Antwort von Findmypast
Thank you for your review of Findmypast Angela.
We will pass on your feedback , we are hear you are enjoying the resources we have.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwort von Findmypast
Thank you for your review of Findmypast.
We are sorry to hear you are having some issues with the site. One of our Customer Support Team will be in touch in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I found your service beneficial, and I would recommend it to anyone wanting to research their Family Tree.
I was able to gain information on some of my distant ancestors as well as add a few more to the Family Tree which may benefit others who were researching their relatives.
7. März 2025
Antwort von Findmypast
Hello Jonathan ,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We are sorry to hear you are unhappy with the site. One of our Customer Support Team will be in touch shortly .
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypas
Tree Population Problems
I like it but don’t understand why it is so difficult to get my family tree transferred. Other places let me populate my tree from other places like Family Search. Find my past won’t let me do that. If I could transfer my family tree from other sites, I’d rank it higher. Trying to rebuild my tree is a pain.
6. März 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback, we arr sorry to hear you are having some issues.
You can upload any GEDCOM file that you have which contains your family tree.
To do this, you just need to click on the 'Family Tree' button at the top of the web page followed by 'Import a Tree'.
You will then have the option to upload your GEDCOM file from your PC to your Findmypast account (much as you would when uploading a photo).
https://help.findmypast.co.uk/hc/en-us/articles/115004853909-How-do-I-upload-my-family-tree-to-Findmypast-with-a-GEDCOM-file-
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Exceptional customer service from Ryan
Exceptional customer service from Ryan! Very helpful and quick response along with being very courteous. He is a great asset to your company!
3. März 2025
Antwort von Findmypast
Good Morning
Thank you for your kind feedback!
It's lovely to hear Ryan was so helpful with your query! We have forwarded this feedback along.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I would of liked more options to search someone within the last 60 years
I disliked the fact that you have hardly any evidence of people within the last 60 years. No copies of telephone records even if I had the name, address and phone number to confirm.
No section to put in where someone worked and dates.
I have the persons name, brothers name, address where they lived in the 80's even a telephone number, but no options to put this information in.
3. März 2025
Antwort von Findmypast
Hello Samantha
Thank you for taking the time to provide feedback
We will pass on your feedback to the relevant teams.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
I last looked at my family tree twenty…
I last looked at my family tree twenty years ago. The records online seem to be more comprehensive and to date, they are extremely useful.
26. Februar 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We are happy to hear you have found some new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Fantastic rip off
Charge too much to put everything I know together 😡🤔 monthly I'd agree but not paying a year upfront 😂😂
26. Februar 2025
There has to be a better and more…
There has to be a better and more efficient way to import a family tree from family search and ancestry.
26. Februar 2025
Antwort von Findmypast
Hello Robyn,
Thank you for your review of Findmypast.
In order to upload a family tree from another source all that is required is a GEDcom file.
Once you have the file you can then click 'Family Tree' followed by 'Import a Tree'. We have a guide with step by step instructions here:
https://www.findmypast.co.uk/help/articles/115004853909-how-do-i-upload-my-family-tree-to-findmypast-with-a-gedcom-file
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Screen told me that I needed to seek…
Screen told me that I needed to seek help because I wasn't able to complete sign in and then after about 5 minutes I recheck screen and I was signed in already. Confusing,
Tried to find records but nothing found.
21. Februar 2025
Antwort von Findmypast
Hello Jane,
Thank you for your review of Findmypast.
We're sorry to hear you were having some initial issues with logging in.
Have you found our FAQ and New User guides? These are filled with hints and tips on how to get your research started here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I periodically get "hints" from find my…
I periodically get "hints" from find my past but when I click on link it "forces" me to look at ad to upgrade service and will NOT allow me to view hint without upgrading. this is very annoying - either provide hints without restrictions or do not provide hints - choose.
19. Februar 2025
Antwort von Findmypast
Hello Harry,
Thank you for your review of Findmypast. #
We're sorry for the confusion here, our hints link to records directly on the website which most require an active subscription for.
If you would like to stop receiving these emails you can switch them off at any time within the 'Communications Preferences' section found under 'My Account'.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Found a new source for an ancester
Found a new source for an ancester! Very exciting!
19. Februar 2025
Antwort von Findmypast
Good Morning
Thank you for your kind comments
We are pleased to hear you had success in your searches! We wish you success in your future research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Support Team @ Findmypast
Antwort von Findmypast
Good Morning
Thank you for taking the timne to provide feedback!
We really appreciate your kind comments!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
It's a great time
Ive enjoyed finding "Find My Past" It's a wonderful site and has given me a great time to find out more of my family's past .
11. Februar 2025
Antwort von Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you have found so much through our site!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
One of the best heritage sites I have…
One of the best heritage sites I have used. The amount of accurate information offered (as opposed to me having to hunt for info) is astonihsing and takes a lot of legwork out of the business of tracing one's roots.
2. Februar 2025
Antwort von Findmypast
Good Morning
Thank you for your kind comments!
We really appreciate your kind words and are pleased our site has been so useful for your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I haven't been on the website in quite…
I haven't been on the website in quite long time but I was surprised I was still able to log on. Then when I went to my family tree there was hunts for my family.
10. Februar 2025
Antwort von Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback , glad to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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