No timescale estimated on delivery. Comes from China, took weeks. Arrived too late, quality was poor, nothing like the picture, and I had to pay for the return (to China) to get a full refund. It cost... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've ordered twice now. Both orders took over 2 weeks to arrive. I contacted them for 2nd order and no response. My second order was sized so wring and I emailed regarding refund process as no detai... Mehr ansehen
Ordered a teddy bear back Pack with my newborn daughters name personalised onto it- it is BEAUTIFUL! Absolutely in love with it as is my eldest- so much so I’m just about to order another for... Mehr ansehen
I ordered the reindeer romper and it took a long time to be delivered (postal service issues) but every email sent to Faye and lyla and they always responded quickly and were very helpful and kind. Af... Mehr ansehen
Unternehmen hat geantwortet
2.5
Mangelhaft
179 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 12 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Absolutely love these outfits
I have bought a couple of outfits for my baby girl and absolutely love them. The sizing is good and generous, so she will get alot of uses out of them which is great! I will definitely be buying more as there are so many cute outfits to choose from.
5. März 2021
Bewertung ohne vorherige Einladung
Satisfied
Bought few outfits for my wee one and they were absolutely gorgeous. The quality is good and the size too. I am happy with my purchase and will definitely buy more. Thank you
3. März 2021
Bewertung ohne vorherige Einladung
Perfect Celebration Outfit!
My friend bought an outfit for my daughters first birthday. The quality is great and I adored the outfit. So different to anything you can buy in any high street stores.
25. Februar 2021
Bewertung ohne vorherige Einladung
Beautiful outfit
Beautiful outfit. Lovely fit & Quick delivery.
24. Februar 2021
Bewertung ohne vorherige Einladung
Fantastic quality
24. Februar 2021
Bewertung ohne vorherige Einladung
Lovely outfits for my 5 month old…
Lovely outfits for my 5 month old daughter 😊 Ordered 2 and they arrived on time and well packaged. Customer service is brilliant. Have recommended to friends.
24. Februar 2021
Bewertung ohne vorherige Einladung
Great customer service
Great customer service. Lovely design and even more adorable once on! Recommended to my sister for my niece.
24. Februar 2021
Bewertung ohne vorherige Einladung
Great product
Arrived quicker then I expected. Great quilty and it looks absolutely gorgeous on!.
24. Februar 2021
Bewertung ohne vorherige Einladung
Gorgeous!
Gorgeous!
The most beautiful quality clothing at such a reasonable price. Will definitely be purchasing more from Faye & Lyla ❤
24. Februar 2021
Bewertung ohne vorherige Einladung
Lovely items
24. Februar 2021
Bewertung ohne vorherige Einladung
AWFUL CHEAP GOODS AVOID RIPPED OFF
AWFUL CHEAP GOODS NO COMMUNICATION AVOID , ITEM ARRIVED TERRIBLE QUALITY WHEN THEY PROMOTE AS EXCLUSIVE GOODS , DO NOT SHOP HERE. IGNORING ALL COMMUNICATION.
24. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Fayeandlyla
Hi Claire,
Thank you for your feedback.
We have not ignored you and have been in contact regarding your order. You said you had decided to gift this item to your friend, which we were surprised to hear given your negative feedback. Had you not have been happy with your purchase, you could have of course returned for a full refund as per your statutory rights and our money back guarantee scheme.
Best wishes,
Faye & Lyla
AVOID - Overpriced cheap clothes, long delivery and poor Customer Service
Overpriced cheap clothes from China, poor delivery times and no responses to email.
Don’t waste your time with this company, they’re clothes are overpriced Ali baba orders (they order them direct from the Ali baba suppliers to be sent directly to you)
Ordered 3 items 3 weeks ago, 2 arrived 2 weeks later - the third has yet to arrive.
Emailed them to complain about product quality and delivery times and had no response until I commented on their Facebook post.
Their response was appalling ignoring my complaint about the quality and advising me to return 3rd item (which hadnt been delivered)
AVOID!!
19. Februar 2021
Bewertung ohne vorherige Einladung
Good clothes at reasonable price
I've ordered several different bits including accessories such as hat and mittens and they've all arrived in good condition and fit my little girl really well. The rompers and leggings material is soft to touch. Overall good quality and not expensive at all!
16. Februar 2021
Bewertung ohne vorherige Einladung
Good quality and decent prices
I've ordered from here a few times now and always been really pleased with the products! My little boy looks so cute in the outfits and its good quality stuff for a decent price :)
12. Februar 2021
Bewertung ohne vorherige Einladung
Don’t waste your money
Don’t waste your money! Cheap and shoddy direct from China, don’t be fooled by cute pictures, garments bear no resemblance to pictures.
6. Februar 2021
Bewertung ohne vorherige Einladung
No communication...late and partial…
No communication...late and partial delivery..poor quality and sizing. No response to e mails for refund. Not as advertised and shipped from China
5. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Fayeandlyla
Hi Emma,
Thank you for your feedback.
We are disappointed to hear that you did not have a good experience.
From what we can see on our system, we actually have been in touch with you various times as per our email exchanges, contrary to your statement. You have also missed the 14 day returns window but we have offered to bypass this as a goodwill gesture.
Best wishes,
Faye & Lyla
Poor quality product and service. Do not use!
Poor quality product and not at all what it’s claimed to be on their website. Clearly cheap rubbish straight from China. This company popped up as an ad on Instagram and the website looked legit with lovely looking pictures.
My order was late so I emailed twice and received no response until I commented on one of their Instagram posts and they finally responded. The product arrived surprisingly but with no tags or receipt.
The product is poor quality, poor sizing and 100% acrylic whereas the website said wool and cotton. Will not be using on my baby’s skin. Luckily I only ordered one item as I highly doubt I’d be able to return it or get my money back.
Would not recommend and definitely would not order from again.
23. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von Fayeandlyla
Hi Julie,
Thank you for your feedback and sorry you did not have a great experience with us.
We actually have been in touch with you various times regarding this and have a record of our emails exchange, contrary to what you have stated. We apologised that the product had the wrong description on our website, which we immediately amended once you brought it to our attention. We also offered to pay your postage costs and issue a full refund, and you suddenly stopped replying after we went back and forth various times, so it's not true that you could not return it or get your money back.
Best regards,
Faye & Lyla
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