Appalling management, gaslighting, and dishonest ownership – avoid!
The management of this trip was unprofessional and the experience did not live up to the luxury standards promised. The hosting was disorganised, and there was a significant lack of transparency regarding the daily itinerary, which I can only describe as odd. When you question this they then deny they “host”. Rather than fostering a welcoming environment, the host (Chloe) was often dismissive, and failed to address legitimate concerns or simple questions (such as what are the plans tomorrow) from the group. Chloe was inappropriate to some of the younger girls when she got paralytic drunk refused to allow the girls to go home, none of them had the accommodation address or taxi details and then Chloe refused to give the girls the keys, dramatically claiming they ruined HER holiday and was abusive to them!!! Luckily one of the older women was out and felt she had to stay to manage her.
Attempts to provide constructive feedback were met with defensive and derogatory responses. The owner promotes “positive vibes” which means don’t ask questions, don’t have any expectations, do as we say or you will be viewed as a “Karen”. I had seen some of this prior to my trip and thought perhaps someone had been difficult but now I believe others have merely raised reasonable questions, such as can we see the villa website. It turns out this was hidden as the £1,800 pound “Luxery” trip meant some guest rooms had no windows or had to sleep in a bunk bed. One guest challenged this before arrival and they flatly denied it had bunk beds. Which on booking site it’s actually for children. Social media is manipulated and other people’s videos and content used to portray a different image, so be careful. It appeared that the management was more interested in deflecting criticism than improving the service, which suggests a recurring pattern of ignoring guest feedback. If you say anything you are then gaslit that you are the problem and Hettie will lie and say all the other guests messaged her confirming so )albeit consistently contradicted her herself saying no one else raising concerns) it’s very childish and unprofessional. So much so that three of us had to book out own transfers to the airport as Chloe refused to communicate.
There was also a clear lack of integrity regarding what was included in the price. It was initially stated that booking reservations, beach clubs, and boat trips were included. However, once the trip began, the explanation changed, and it was claimed that the extra payment mainly covered a "concierge service" to find those activities and some restaurant desposit (which did come off the bill) but no beach club, we actually arranged it ourselves and you had to pay. Chloe didn’t book Scorpio’s which was promised and on another night told us the dinner reservation was 9pm when it was 7, I had to resolve.
It is genuinely sad because despite the dishonesty from the owner—who wasn't even on the trip—it was a great group of girls of all mixed ages. We had a lovely time together, but that was entirely because we made our own fun with absolutely no positive input from the host who openly said to the entire group your the tamest group so far but hopefully you’ll redeem your self. It didn’t feel inclusive unless you wanted to get drunk with the host, which didn’t match everyone is free to do what’s they like. This operation completely lacks the transparency and professionalism expected at this price point. It is highly recommended to look elsewhere for a reliable travel experience. Finally, note the level of “spin” the company put on social media. People have only booked multiple trips because like me I did it in one hit stupidly, before trying one first and then re-book. So don’t be fooled by the everyone loves us and people keep booking, several guests also fell for the hipe and booked 2-3 together. Some still have trips yet to go on and will be petrified of going against Hettie as she will Barr you from future trips you have booked if you dare to have a question or any feedback they view as not “vibes”. Hettie has openly put passive aggressive messages on social media saying this exact thing. I was shocked at what could have been easily resolved then turned into her cancelling my B/H trip by dishonestly reporting all the girls complained about me. When I shared her msg to the group chat and put a heartfelt apology if I did something, one girl replied instant saying absolutely not true, but, I was immediately ejected from the group chat before anyone else could respond!! Appalling behaviour from both Hettie and Chloe, I genuinely hope they reflect and can be accountable as it’s a great business model but lacks integrity and honesty. I am awaiting my £900 refund as she cancelled + some of the extras that were never received have now been full refunded