FabFitFun Bewertungen 3’747

I truly love the premise of FabFitFun. However, the past two seasons has been very difficult to navigate. Major issue was losing my winter box with $200 of add ons because of the carrier SpeedX. In fall season SpeedX lost some of my sales order and I had damaged boxes. Product is a major problem too - overstock issues where you don’t get your coveted items combined with poor website redesign in 2025 making it so difficult to shop and refresh for items

Seasonal members are made to feel like they dont deserve nice things. I logged in 3 mins after customization opened and there was nothing good left to choose from and what was decent cost extra money. This subscription is expensive af. No way they should be asking an extra $45 dollars for things they consider Luxe choices. Also, some people can't afford to pay up front. They should not be made to feel less than. This subscription is supposed to be a way to treat yourself. Make you feel special, like you deserve to pamper yourself. However, I felt like they say, "here peasant... These are the table scrapes you get." If I would have known this prior to signing up I sure would have looked elsewhere. I thought the limited choices I had from the winter box was because I signed up in January. But no... it is because seasonal members aren't as important as the annual members. Customer service told me access to the quality products is a perk of being an annual member. Sorry but a perk for one should not make others feel like the are less than. PERIOD! Maybe add an additional item as a perk for annuals, but to not allow all members the same opportunity to have the more desirable products is just plain wrong. At 3 minutes into the opening of customization, all high dollar skin care products were unavailable, all jewelry was unavailable, all clothing sizes under XL were unavailable. I was left choosing from unmatching stemless wine glasses worth $14, a 4pk of coasters, garden shears, and a pack of 2 sheet mask you can buy st Walmart for $6.

**UPDATE**
Since I left this negative review a member of fabfitfun's team has reached out to me claiming to want to fix the problem. What was claimed to have been done to fix my issue was a complete lie. I still have not received my winter box. I did get an email with a tracking number. When I checked the tracking info at Speedex (the delivery service they use) a label has been printed for over a week but has not actually been shipped. I was also offered a complimentary box with full customization. Again I received an email with a tracking number attached. When I check tracking for this item.... TRACKING NUMBER DOES NOT EXIST. So not only does this company treat seasonal members like trash, they believe we are all stupid. This is hands down THE WORST company and customer service I have ever been in contact with.

They Sent me two emails on two consecutive days to resubscribe… the second email was only for a free box, not a bonus box plus $50 credit. I called right away when I didn’t see my credit and customer service basically said “too bad “ even thought I had the email and code to provide as proof. Seems pretty disingenuous to me. Then, when my bonus box arrived, it contained three items that were already on my choice box. The earrings are cheap looking anyway, and now I have three pairs of them. I will not sign up again, nor recommend it to anyone else.

The company is a total scam, charged me for an annual membership when I didn’t even sign up for that, furthermore they charged me $85.59 they are very unethical and I couldn’t get a refund.

They went above and beyond to help me fix with my order. Excellent customer service! I will be renewing my annual subscription forever. Thank you!

I reached out to the support team and received a response very quickly! Everyone I encountered was extremely kind and helpful! Such a great group of people to work with!

They have the worst customer service. It took over 3 weeks and 8 emails before I even got a response about my order. I didn't get not 1 item in my box that I selected. When they finally did get back to me, I had asked for a refund because I had paid for an annual subscription and that took another 4 weeks. They kept trying to telling me I couldn't get a refund for the future boxes I had already paid for. The last 2 years the products are not as good as they used to be. I cancelled my subscription for me and the one I had for my dogs.

Amazon delivered my box to someone else. And I contacted fab they gave me a replacement box but it won’t have everything in it because the season is closed. They extended my subscription to another box. But I still wanted everything in the box because I picked it.

Sizing on items is not very clear; ordered what I thought my size would or should be and couldnt get item up past my thick thighs

The last few customer service representatives have been very nice. My issue is still being sent to “the appropriate team” and I feel like I’m having to fight too hard to get a resolution. I shouldn’t have to take a screenshot of every item and description just to be sure that I get what I purchase.

I’ve enjoyed the spectrum of choices that are tailored to my profile! Also the customer service is top tier.

None of the items that were advertised were available when I made my box. disappointed. I signed up for a year, so hopefully my next box will be better.

Annual box never arrived. Multiple deflect attempts from customer service. A replacement of my Elemis with a subpar product and still charged for it. Decreasing selections and repeats of old offerings. I did a few years and had fun with it initially, but I think I’m done.

Quality of boxes has been dropping. Three of the choices are now the same item, just different sizes. Customer service is non-existent. My December box was damaged during shipping and was turned around and returned to sender. I've reached out to customer service twice with absolutely no response. I will not be renewing my subscription when it runs out.

Excellent customer service. No questions asked. I mean you have to explain. But youare treated with kindness and respect. Louie for example, was the best for my situation, I was amazed by his well mannered positivity and utter kindness. Love Fabfitfun.

The boxes are not as full with items as they use to be. Not sure if I’m going to continue my subscription. Plus my recent fun box had an opened, possibly used, mascara stick!

Right after I purchased I started to customize my box. It stopped after the 3rd choice and now it says customizing is closed

I decided to renew my membership to Fab Fit Fun and I didn’t add the code that I needed to get the extra box and some other things that they offered. I called customer service and Lance took care of all my issues and questions. He was helpful, knowledgeable, and friendly…just all-round amazing. It was a wonderful experience and I’m glad I’m decided to come back.

I did not get everything I ordered, was never notified, and was charged for what I did not receive. When I saw missing items I contacted customer service and was told there was nothing that could be done getting what I ordered and I asked to be issued credit. I was counting on what I ordered FFFas holiday gifts and never expected my order would not be fufilled. I am very disppointed!

I have the same experience as many of the other negative reviews. Poor customer service, different answers every time I write in. The company way oversells the value of what they are sending you and then uses the cheapest possible shipping service to send your item. For what is advertised as a “luxury mystery box” you get a really disappointing experience. Check reddit, reviews, etc before giving this company your money. I wish I had.