Total satisfaction on ordering my eye glasses from Eyelation. Your Sales associate Ms Jackie helped me at every turn in researching the best selection that suited my needs. Note: Received order i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I thought it was nice that you came to the job site to give us our eye examination. without having to take time off work for an appointment. It was also nice to have more frames to choose from. It wou... Mehr ansehen
The technician assisting me with my order was very helpful and knowledgeable. She walked me through each step and provided great recommendations. Glasses were delivered in a timely manner. I am satisf... Mehr ansehen
Unternehmen hat geantwortet
-It took 3 weeks for my order to ship. -the kiosk at my employer froze up and I could not complete my order. -I completed my order on my office computer. A kiosk is really not needed. It’s much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
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10'326 Bewertungen
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Das haben sich andere Leute angesehen
It has been three weeks and no glasses…
It has been three weeks and no glasses or updates on my order
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Kyle,
Your order placed on 10/03 was delivered on 10/28. We hope they work well for you!
-Team Eyelation
I never received my glasses I sent…
I never received my glasses I sent several emails and no response back how professional is that
23. Oktober 2026
I had a great experience
I had a great experience. Whoever was there onsite for try on was amazing. I can't remember her name but she made the process easy and seamless.
12. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Sydney,
We are absolutely thrilled to hear that you had such a wonderful experience during your onsite try-on. It is fantastic to know that our team member made the entire process so easy and seamless for you. Thank you so much for sharing your positive feedback!
-Team Eyelation
Outstanding customer service
Outstanding customer service. Worked with us to get the best set of safety glasses. The entire team when above and beyond to accommodate our purchase. Kudos to Adam.
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Christopher,
We are absolutely thrilled to hear that our team provided such outstanding support and helped you find the perfect safety eyewear. Thank you for recognizing our dedication to going above and beyond for our customers.
-Team Eyelation
Took over a month for my order to ship
Took over a month for my order to ship. Had to call customer service if not who knows how much longer it would have taken.
23. Oktober 2026
Great support
Great support, the lenses for my safety glasses are so clear. Only problem is selection is limited (only 2 types were available with side shields for small face).
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Elizabeth,
We are glad you enjoyed your experience with our clear safety lenses and helpful support. We appreciate your feedback regarding the limited options for smaller faces. We are actively working to expand our inventory to offer a wider variety of protective styles.
-Team Eyelation
took 3 months in "processing" to cancel…
took 3 months in "processing" to cancel an order - no communication to me. Ignored my email when i reached out
23. Oktober 2026
Easy to find the right pair
It was easy to order and upload my prescription. I liked that it mentioned the frame size as I’ve had issues with that in the past. This pair fit perfect, and I can see perfect again
12. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Anthony,
We are thrilled to hear that uploading your prescription was a breeze and that the frame sizing details helped you find the perfect fit. It is wonderful to know you are seeing clearly and comfortably with your new glasses. Thank you for sharing your positive experience!
-Team Eyelation
Having someone to adjust the glasses…
Having someone to adjust the glasses around the ears.
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Dwayne,
Thank you for your feedback. Looking for an in-person fitting? Head to your local eye care provider or eyewear retailer with your new safety glasses — they can perform quick adjustments to the temples and nose area (usually at no cost) to dial in a more secure, comfortable fit.
–Team Eyelation
Antwort von Eyelation Technologies Inc.
Hi Kenneth,
We are so glad to hear that you experienced a straightforward transaction and that your shipment arrived exactly as expected. Thank you for sharing your positive feedback with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Eddie!
Thank you so much for the wonderful feedback. We are thrilled to hear that our team provided you with helpful assistance and great care. Your support means a lot to us, and we look forward to serving you again in the future.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hi Charmene,
We are so glad to hear that you are happy with your new safety glasses! Thank you so much for taking the time to share your positive feedback with us.
-Team Eyelation
Fast service
13. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Timothy,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
That my order the first time was drop…
That my order the first time was drop and I waited over month to to call and find out it was canceled...
22. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jesus,
Thank you for your feedback. We are very sorry for the lack of communication regarding your cancelled order and the long delay you experienced. We are currently reviewing our notification system to ensure this does not happen again.
-Team Eyelation
They have the wrong prescription,Can't…
They have the wrong prescription,Can't use them to read close.
8. Oktober 2026
Try on glasses
I did not like the virtual dressing room for seeing how the glasses would look on me.
19. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Greg,
We are very sorry to hear that your experience with our virtual try-on feature was disappointing. We always aim to provide a helpful and accurate preview of how our frames will look, and we appreciate your valuable feedback as we continuously work to improve our online tools.
-Team Eyelation
I had to call to get update on glass…
I had to call to get update on glass and it took 2mts to get glass
Thank bad service
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Luis,
Thank you for your feedback. We are reviewing our communication and delivery times to prevent future delays.
-Team Eyelation
She was quick
She was quick. and the selection was good very happy with my safty glasses
9. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Mark,
We are glad you enjoyed your experience. We appreciate the positive feedback about our swift service and wide range of protective eyewear.
-Team Eyelation
GREAT SELECTION
The selection of styles and shapes of safety glasses was exceptional.
19. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Daniel,
We are thrilled to hear that you were pleased with our wide variety of frame designs and options. Thank you for sharing your positive feedback about our safety eyewear collection!
-Team Eyelation
Good Experience - Bad Result
The individual performing the exam was extremely nice and friendly. Keeping others engaged and explained thing as the exam was performed. However, when the glasses arrived, I noticed the lens for the left eye isn't the correct prescription so I'm unable to use the new glasses...Although they arrived much earlier than previously explained!
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Kai,
Thank you for your positive feedback. We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
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