Total satisfaction on ordering my eye glasses from Eyelation. Your Sales associate Ms Jackie helped me at every turn in researching the best selection that suited my needs. Note: Received order i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I thought it was nice that you came to the job site to give us our eye examination. without having to take time off work for an appointment. It was also nice to have more frames to choose from. It wou... Mehr ansehen
The technician assisting me with my order was very helpful and knowledgeable. She walked me through each step and provided great recommendations. Glasses were delivered in a timely manner. I am satisf... Mehr ansehen
Unternehmen hat geantwortet
-It took 3 weeks for my order to ship. -the kiosk at my employer froze up and I could not complete my order. -I completed my order on my office computer. A kiosk is really not needed. It’s much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4.1
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10'326 Bewertungen
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Das haben sich andere Leute angesehen
Antwort von Eyelation Technologies Inc.
Hello Mario,
We are glad you enjoyed your experience with us. We appreciate your feedback about our smooth and efficient procedures.
-Team Eyelation
the techs were great very helpful and…
the techs were great very helpful and friendly
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jason,
We are so glad to hear that our technicians provided such helpful and friendly service. Thank you for taking the time to share your wonderful feedback with us!
-Team Eyelation
More options woud be great.
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Diana,
We appreciate your feedback and we will work on expanding our selection. We can only provide what your company approves BTW.
-Team Eyelation
You couldn't give me a prescription I…
You couldn't give me a prescription I had to go and pay a eye specialist to get my glasses prescription
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Joe,
Thank you for your reply. We do offer eye assessments and provide a prescription for you that you can download and use anywhere. Sometimes there are factors that prevent us from getting a good reading. If we cannot get you to a good acuity value we do suggest you see a local provider.
-Team Eyelation
glasses didn't get delivered
glasses didn't get delivered, they got sent back.only reason i will return is because company makes me.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Santiago,
We thank you for sharing your feedback. We are very sorry that your eyewear was returned instead of being delivered and that you feel forced to interact with us. We are currently investigating this shipping error with our carrier to ensure it does not happen again.
-Team Eyelation
Very Easy Process
I already had my prescription. I have had a hard time finding the right fit in the past, but when I described what I needed, the first pair that was recommended fit well. It was a very easy process to try on and order at my work site.
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jacob,
We are glad you enjoyed your experience with us. It is wonderful to hear that finding the perfect eyewear was such a seamless process at your workplace, especially since finding the right fit has been a challenge for you in the past. We appreciate you sharing this positive feedback about our team's helpful recommendation. Thank you for choosing our services.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Allan,
We are glad you enjoyed your experience with our team ensuring your satisfaction. Thank you. We hope your new glasses work well for you!
-Team Eyelation
Quick, friendly and professional
It was a smooth process. The Rep was friendly and understanding and knew what was important in helping me make a decision.
19. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Duane,
We are thrilled to hear that you had such a seamless experience. It is wonderful to know our representative was helpful, compassionate, and focused on what mattered most to assist you in making the right choice. Thank you for sharing your positive feedback!
-Team Eyelation
Ordering was easy.
29. September 2026
Antwort von Eyelation Technologies Inc.
Hello Brian,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Satisfied customer
I had a little mix up with my glasses being sent to my work address instead of my home. After resolving that issue, my glasses arrived a few days later. Extremely satisfied 😌
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Melissa,
The USPS tracking# shows your order is in Aurora, CO. being processed. Delivery times are usually 10-14 business days. Your order was placed on 10/05. We hope they work well for you!
-Team Eyelation
Helpful and thorough
The fact that when I thought that I had a issue their response was priceless in their response. thanks
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Lonny,
We are so glad to hear that our team provided such a helpful and reassuring response when you had a concern. Thank you very much for sharing your positive experience with us.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Criss,
We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear.
Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or questions@eyelation.com and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your product fit issues, and our team will take it from there.
– Team Eyelation
Easy order process
Easy order process would like more feedback from time of order till shipping. Previous sets of glasses had to be sent back cause my lenses cracked.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Sven,
Thank you for sharing your feedback. On behalf of Eyelation, I sincerely apologize for the frustration caused by our communication gaps. We recognize that we have room to grow, and we take your experience to heart.
Because the Eyelation Customer Service team frequently collaborates across multiple sessions to resolve customer requests, keeping our communication aligned is critical. We are continuously optimizing our team workflows to ensure smooth handoffs and clear updates moving forward.
Warm regards,
– Team Eyelation
The lenses were made to prescription…
The lenses were made to prescription and delivered on time.
7. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Cang,
We are happy to hear that your custom eyewear arrived promptly and accurately. Thank you for your review.
-Team Eyelation
Tried to contact no return call have…
Tried to contact no return call have not received no order
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Nelson,
We apologize for the lack of communication. Your glasses have been shipped. You should receive them within the next couple of days.
-Team Eyelation
Found the product quickly that I wanted.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Wayne,
We are thrilled to hear that you were able to locate your desired item so effortlessly. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are so glad to hear that you are pleased with the quality and performance of your safety glasses. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
Prescription isn't quite right
Prescription isn't quite right. I have to push the glasses to the end of my nose to get things in focus.
9. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Craig,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Eye exam was performed quickly and…
Eye exam was performed quickly and smooth, Representative was extremely knowledgeable and assisted in every way.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are so pleased to hear that your eye exam went smoothly and quickly, and that our representative provided knowledgeable and helpful assistance throughout your visit. Thank you for sharing your positive experience!
-Team Eyelation
Everything was great no problems at all
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Arthur,
Thank you for your feedback. We are glad you had a great experience with us. We noticed the low rating and will check if there was a mistake.
-Team Eyelation
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